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System Support Specialist I

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Job Details

Job Summary / Basic Function:

WHY WORK AT LIT?
LIT is a Texas state agency, and our employees enjoy excellent State health insurance benefits, participation in the State’s pension plan for retirement, and generous time off. Below are a few examples of these superb benefits!

1. There is NO WAITING PERIOD for health insurance coverage, and Employee-Only medical coverage premiums are 100% paid by the state!2. LIT employees enjoy SEVENTEEN (17) built-in days off, including TWO (2) weeks off for Winter Break!3. Vacation Time – LIT employees accrue hours every month, with a maximum earning potential of approximately SIX WEEKS off per year! This is in addition to the built-in days off!4. Sick Time – LIT employees accrue hours every month, and there is NO MAXIMUM accrual!5. LIT helps pay for you and your immediate family’s education!6. Other benefits offered include flex and health savings accounts, life insurance, accidental death & dismemberment (AD&D) and short and long-term disability insurance.

NOTE: Employment classification may impact some or all of the benefits listed above and therefore may not be applicable in some cases. Please contact LIT HR to find out more.

SUMMARY OF JOB DESCRIPTION:
The System Support Specialist I position performs entry-level computer systems support work as part of a technical help desk. Position provides user support for Lamar Institute of Technology computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. Works under supervision with some latitude for the use of initiative and independent judgment. This position is non-exempt.

DUTIES AND RESPONSIBILITIES:

  • Provide user support for computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. Troubleshoot and resolve problems.
  • Follow established processes, policies and procedures in support of the end-user community.
  • Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department’s help desk system.
  • Escalate calls to senior staff members upon determination that problem exceeds level of experience.
  • Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities, using the help desk ticketing application.
  • Install, maintain, upgrade, and replace end-user computing hardware, software, and peripherals; and classroom and conference room multimedia equipment. Coordinate warranty repairs with vendors.
  • Interact with internal and external customers, including vendors and contractors.
  • Assist in the creation of documentation, procedures, and checklists related to the help desk for use by departmental personnel and end users.
  • Assist with the creation and deployment of client images.
  • Assist with maintaining an accurate inventory of IT assets, both hardware and software.
  • Maintain currency of knowledge with respect to relevant technology, equipment, and/or systems.
  • Assist in the development of information technology disaster recovery and business continuity plans.
  • May assist in the review and recommendation of the procurement and inventory of information resources hardware or software
  • May assist in the design, development, and maintenance of various systems and applications.
  • Performs related work as assigned.

PHYSICAL REQUIREMENTS:
  • Perform manual labor associated with repair and servicing of computing and business equipment which may include:
  • Frequently lift, push, pull, and/or carry up to 25 pounds and occasionally lift, push, pull, and/or carry up to 50 pounds.
  • Frequently required to stand, walk, sit, reach, and use hands to manipulate, handle, or feel.
  • Occasionally required to climb, stoop, kneel, crouch, or crawl.

WORK ENVIRONMENT:
  • Frequent work in a typical office environment with moderate noise.
  • Frequent work outside of normal business hours as business needs dictate.
  • Occasional work outside of an office setting.
  • Occasional work at remote sites.

Minimum Qualifications:

MINIMUM QUALIFICATIONS:

  • A high school diploma or GED and 1 year of information technology support experience are required.
  • Direct experience supporting Microsoft client operating systems and applications is required.
  • Knowledge of the practices, principles, and techniques of network and computer operations, information systems, computer software, computer hardware, and peripheral devices.
  • Skilled in the use and support of personal computers and mobile devices, in the use of applicable programs and systems, and in troubleshooting information systems.
  • Ability to operate information technology systems, communicate effectively both verbally and in writing, and operate various office equipment such as a computer, copy machine, fax machine and multi-line telephone.

EEO Statement:

Lamar Institute of Technology is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, disability or protected veteran status.

Preferred Qualifications:

PREFERRED QUALIFICATIONS:

  • Graduation from a two or four year accredited institution with an information technology related degree.
  • Two or more years of information technology support experience.
  • Relevant information technology certifications (e.g., A+, MCSA).

Security Sensitive Statement:

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary:

$29,439

Quick Link:

https://jobs.lit.edu/postings/1329

Open Date:

09/29/2022

Open Until Filled:

Yes

Organization

Mission Statement

Lamar Institute of Technology provides quality education and training that enable a diverse student population to achieve its career goals. Programs are enhanced by developing and maintaining partnerships with business, industry, and the community. Faculty are dedicated to teaching, advising, and scholarship. Both faculty and staff work to serve the Institute and the community.

History

Lamar Institute of Technology traces its roots back to March 8, 1923, when the South Park School District in Beaumont authorized its superintendent to proceed with plans to open a “junior college of the first class.” On Sept. 17, 1923, South Park Junior College opened with 125 students and a faculty of 14. Located on the third floor of the South Park High School building, the college shared the library and athletic facilities with the high school. In 1932, separate facilities were provided, and the name of the institution was changed to Lamar College, to honor Mirabeau B. Lamar, second president of the Republic of Texas and the “Father of Education” in Texas.

On June 8, 1942, as a result of a public campaign, a new campus was purchased, and classes were held for the first time on the present-day campus in Beaumont, After World War II, the college grew to 1,079, and a bill to make Lamar a state-supported senior college was introduced in the House of Representatives. The legislature approved the Lamar bill (House Bill 52) on June 4, 1949, creating Lamar State College of Technology effective Sept. 1, 1951. Lamar was the first junior college in Texas to become a four-year, state-supported college. Uniquely, Lamar retained much of its traditional community college mission, particularly in vocational programs, while continuing to grow with strong programs in engineering, sciences, business, and education.

In 1962, a graduate school was established, offering master’s degrees in several fields. The Doctorate in Engineering was established in 1971. In the same year, House Bill 590 became law, changing the institution’s status to university. Lamar State College of Technology, with an enrollment of 10,874, officially became Lamar University on Aug. 23, 1971.

Vocational subjects were among the first courses offered by Lamar and played an important role in the development of Lamar. A Division of Vocations was established in 1946 and became the Lamar School of Vocations in 1955. In 1970, the name was changed to the School of Technical Arts, and in 1972, it became the College of Technical Arts. During 1971, the college began awarding Associate of Applied Science degrees in certain two-year programs.

In 1969, an extension center was opened in Orange, and in 1975, the long-standing private two-year Port Arthur College became Lamar University at Port Arthur. The Lamar University System was established by the 68th Session of the Texas Legislature with the passage of SB 620, which took effect in August 1983. On September 1, 1995, the Lamar University System was abolished, and the components became members of The Texas State University System.

The Texas Higher Education Coordinating Board recommended in 1990 that all two-year programs at Lamar University-Beaumont be combined into Lamar University Institute of Technology. The programs in the former College of Technical Arts, Allied Health, Office Technology, and Restaurant/Institutional Food Management were placed in the new institute.

On September 1, 1995, the Institute of Technology was established as an educational center of Lamar University and a member of The Texas State University System. The Texas Legislature changed the name of the institution to Lamar Institute of Technology in 1999.

Location

Lamar Institute of Technology, a member of The Texas State University System, and a state-supported institution, is located in Beaumont, Texas, one of the world’s largest petrochemical centers. Beaumont is a progressive city in the Sunbelt, offering private and public schools, churches, museums, shopping districts, and a wide range of leisure-time activities to serve the metropolis of 114,000. A Jefferson County entertainment complex, a civic center, convention center, a performing arts theater, a downtown dining and entertainment district, and coliseum will draw professional entertainers and a wide variety of business, social, and professional groups to the city. Beaumont is convenient to major recreation facilities of Southeast Texas, including the Gulf of Mexico, large lakes and the Big Thicket National Preserve.

Accreditation

Lamar Institute of Technology is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award degrees at the associate level. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call (404) 679-4500 for questions about the accreditation of Lamar Institute of Technology.

The Lamar Institute of Technology Dental Hygiene program is accredited by the American Dental Association Commission on Dental Accreditation. The Respiratory Therapy Program and the Diagnostic Medical Sonography Program are accredited by The Commission on Accreditation of Allied Health Education Programs . The Medical Radiologic Technology Program is accredited by The Joint Review Committee for Education in Radiologic Technology. The Commission on Accreditation for Health Informatics and Information Management accredits the Health Information Technology program.

On December 4, 2000, Southern Association of Colleges and Schools granted separate accreditation to Lamar Institute of Technology.

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