Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Worklet and select Find Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Facilities and Campus Services Business Operations Analyst will work under minimal supervision performing a wide range of administrative and analytical tasks as directed by the Senior Director of Business Operations.

Job Description

Essential Functions:

• Prioritizes and manages multiple administrative projects simultaneously and follows-up on time-critical issues.

• Ability to maintain confidentiality pertaining to sensitive departmental and university data and communication.

• Provides correspondence and other written communication in support of the Business Operations group and F&CS department as a whole.

• Provides analysis information from F&CS business operations, services, operations, human capital, as well as project design and planning to be used in cross functional meetings across the University as requested.

• Ability to combine and translate qualitative data and data analysis for the consumption of departmental and campus partners, as well as university leadership.

• Partners with F&CS leadership to capture, create, and present data relating to key metric areas. Responsible for exploring and developing trending reports based upon historical data collected.

• Ability to collaborate on the special projects associated with the dynamic responsibilities and priorities of the office.

• Conducts research and in-depth analysis on topics related to F&CS in higher education and other comparable entities.

• Works with multiple functional areas of the department and University developing strong relationships to maximize input and opportunities for helpful insights and collaboration; evaluates and distills analysis conducted by other departments.

• Assist Fleet Management in coordination of transactions and scheduling requests through the Agile software systems and other tasks as assigned.

• Assist in making room reservations, manages EMS room reservations, sets up meetings.

• Process invoices as needed for requested areas. Track costs and cost savings over time.

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree with one to three years of relevant experience, or an equivalent combination of education, training.

• Strong ability to anticipate needs, plan ahead, and to proactively and strategically meet those needs in a timely manner.

• Possesses strong initiative, excellent judgment and ability to function independently.

• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.

• Ability to organize workflow, manage and track multiple projects, and meet deadlines in a fast-paced environment.

• Ability to be versatile, learn and act on new information and projects efficiently, while maintaining a strong attention to detail and confidentiality.

• Proficient in the use of Office Suite Products, Adobe, Internet, and other relational database programming for use in creating and interpreting reports.

• Ability to leverage the newest software technologies to create dynamic presentations and infographics.

• Ability to work independently with attention to detail and sound judgment.

• Preferred Education, Knowledge, Skills, Abilities:

• Knowledge of practices and procedures involved in project management, including, but not limited to research, benchmarking, best practices, planning, and execution.

Accountabilities:

• Responsible for own work only.

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

Employee Vaccination Mandate:

In an effort to protect the health and safety of the campus community, all faculty and staff positions, excluding staff who perform duties exclusively at Graylyn Conference Center, are required to be fully vaccinated with an FDA approved or authorized COVID-19 vaccine prior to their hire date. Once hired, faculty and staff must maintain full COVID-19 vaccination status throughout their employment at Wake Forest University. Faculty and staff with disabilities or sincerely held religious beliefs that preclude vaccination should contact Human Resources to request a reasonable accommodation.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Additional Job Description

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.