If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Job Description

PRIMARY FUNCTION(S):

Coordinates and supports central functions of the School for Social Work Registrar’s Office. Serves as a primary point of contact for student inquiries and support and is responsible for the day to day management of the student records, registration, and degrees. Works collaboratively with the Associate Registrar to analyze, implement, and update procedures to ensure successful processing of critical office functions. Contributes actively to bringing all areas of responsibility into greater alignment with SSW’s Five Core Principles.

DUTIES AND RESPONSIBILITIES:

Records: primary management of student records, in accordance with FERPA, including but not limited to, state licensure forms, transcript requests, verifications of enrollment, receipt of grades, address data entry, and ongoing academic record maintenance. Coordinates the records management for all active and former student files.

Registration: Works with the Associate Registrar to create course schedule, update curriculum, prepare and manage student registration. Assists students with online registration, registration changes, and status updates. Coordinates the end of term grade processes.

Degree Conferral and Commencement: Tracks, audits, and communicates degree requirements and progress toward degree for students. Processes degree conferral (including requirement fulfillment, degree processing, and diplomas) and works collaboratively with Associate Registrar and SSW team to produce a successful commencement ceremony.

Data & Office Management and General Support: Oversees customer service needs, including informational postings and materials, general computer systems improvements and new initiatives. Supports the preparation and maintenance of reports related to enrollment, degree progress, and graduation. Represents the Associate Registrar in their absence or at data support meetings across campus. Manages office email accounts and other operational needs. Oversees student worker and coordinates student worker assignments. Collaborates and assists with cross-trained office functions. Back up other school staffing as needed.

MINIMUM QUALIFICATIONS:

Education/Experience: Associate’s degree plus 1 to 3 years of relevant experience or an equivalent combination of education and experience. Experience in higher education administration required; Bachelor’s degree and experience in a registrar’s office preferred.

Skills: Excellent interpersonal skills; demonstrated ability to work collaboratively and effectively with colleagues and other campus constituencies; significant history with consumer orientation with students, members of the public, and college colleagues. Strong communication and organizational skills; track record of flexibility and adaptability in problem solving; ability to think creativity and use sound judgment; demonstrated strong technical expertise and experience in MS Office and data management systems (Workday preferred). Strong professional and personal alignment with SSW’s five Core Principles

Please attach/upload a current resume and cover letter in order for your application to be considered for this position.

Position Type:

Regular

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts.  A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.