If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Information Technology ServicesJob Description

Provide in person and virtual support for classes and events. Install, test and maintain A/V technologies and control systems. Provide instruction and write documentation for classroom systems, software and technologies. Work closely with the ITS Tier 1 Help desk and Technical Service serving as a back-up for those areas as needed.

Provide virtual and in-person support for Smith Classes and Events:

• Respond to requests for help in the classroom.

• Document problems and solutions in ticketing system.

• Assist with evaluating user needs relating to in-person and virtual events.

• Provide technical expertise in Zoom meetings and webinars.

AV technologies and Control systems:

• Research, install, and service classroom AV system components

• Troubleshoot Audio/Visual issues

Instruction and documentation:

• Lead and assist in workshops to train members of the Smith community to be self-sufficient.

• Provide instruction to end users in the classroom and virtually.

• Write user-facing documentation for classroom and virtual technologies.

• Provide technical support, advice and information to other ITS staff.

Back-up the Tier 1 Help Desk and Technical Services, providing phone, email and walk-in support for general inquiries and hardware deployment and repair, as needed. Assist with various ITS projects as needed.

Maintain expertise in A/V and computing technologies used at Smith, including Extron systems, Windows and Mac Operating Systems and campus standard computer hardware and enterprise software. Assist in the evaluation of new hardware solutions and software applications.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses):

A Bachelor’s degree, preferably in computer science field and 3 years' experience in a related role, within an IT Support organization or equivalent combination of education/experience. Experience with Extron systems; Experience with Zoom or similar web-based conferencing platform. Experience with troubleshooting a variety of IT related problems. Experience in effectively handling difficult and high-pressure support situations in a fast-paced and dynamic environment. Experience in assisting end users with the use of new technologies.

Skills & Preferred Qualifications:

Strong customer service skills; Knowledge of A/V technologies and computer systems (Hardware and OS); a strong aptitude and desire to learn new technologies; good judgment, discretion and the ability to maintain confidentiality,

Additional Information:

Successful IT Support Specialists are known for having a professional appearance and demeanor; strong communication and customer service skills and an ability to remain calm, friendly and relaxed in a fast-paced environment. All successful ITS staff are known for effectively applied expertise, thoughtful question to detail, timely and appropriately calibrated follow-up, proactive and constructive problem-solving, openness to new approaches, and for building effective partnerships and trust within ITS, across the College and (where relevant) with external partners.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

October 17, 2022

Compensation Grade:

Grade L Non-exempt

Position Type:

Fixed Term

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.