Account Executive - Sales and Service
- Employer
- NC State University
- Location
- Raleigh, NC
View more
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
PG192720SP
Internal Recruitment:No
Working Title:Account Executive - Sales and Service
Anticipated Hiring Range:Commensurate with experience
Work Schedule:Monday - Friday, 8:00 am - 5:00 pm; nights, weekends, and holidays as needed.
Job Location:Raleigh, NC
Department:Athletics - External Operations
About the Department:The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University.
Essential Job Duties:The Account Executive – Sales and Service will report to the Manager of Services and Retention and will be responsible for the management of approximately 1500 accounts and delivering a high level of professionalism while building a personable relationship for tickets and annual donations.
Responsibilities include, but are not limited to:
- Daily account management of approximately 1500 current ticket holders and donors.
- As directed by the Director of Ticket Sales & Services, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports.
- Meet and exceed monthly and yearly renewal and sales goals.
- Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.
- Responsible for making a minimum of 70 outbound calls per day.
- Generate new business through growth and upgrading of existing accounts as well as seeking our referrals from current account holders.
- Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes.
- Assist in developing and executing customized service and touch point programs for accounts.
- Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner.
- Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards.
- Work home athletic events, as assigned by Manager of Services and Retention.
- Readiness to be a steward of NC State Athletics in person at events and appointments.
Perform other duties as assigned.
Minimum Experience/Education:Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
- Ticket sales experience.
- Genuine desire to help others and assist NC State Athletics in achieving department goals.
- Computer proficient (Microsoft Word, Excel, etc.) and detail oriented.
- Ability to be a team player and collaborate with other team members.
- High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans.
- Willingness to learn and adapt to new ideas presented by other department members.
- Ability to identify problems and develop potential solutions, as needed.
- Position requires non-traditional work hours, including nights, weekends, and holidays.
- Bachelor’s degree.
- At least 1 year of ticket sales experience.
- Experience using Paciolan ticketing systems and Salesforce CRM platform.
N/A
Valid NC Driver's License required:No
Commercial Driver's License Required?:No
Job Open Date:09/28/2022
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):10/05/2022
Notice to Applicants:Please make sure the work history listed on your application matches the work history provided on your resume.
Special Instructions:Please attach a resume, cover letter, and contact information for three professional references.
00106213
Position Type:SHRA
Position Classification Band Title:University Program Associate
Position Classification Band Level:Contributing
Position Classification Salary Range:$31,200 - $56,545
Salary Grade Equivalency:GN06
Alternate Option:If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week):1.00
Appointment:12 Month Recurring
Mandatory Designation - Adverse Weather:Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events:Non Mandatory - Emergency Event
Time Limited Position:No
Is this position partially or fully funded on ARRA stimulus monies?:No
Department Id:105002 - Athletics-Internal/External Operations
AA/EEO:NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Organization
NC State: Think and Do
NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.
Our 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).
Overcoming Challenges, Improving Lives
NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.
Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.
Bright Minds Creating a Bold Future
NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.
Our Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”
In Raleigh and Around the World
It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:
- No. 2 hot spot for tech jobs (Forbes, 2016)
- No. 3 best city for young professionals (Forbes, 2016)
- No. 4 best city for jobs (Glassdoor.com, 2017)
- No. 4 best place to live (U.S. News & World Report, 2016)
- Best big city in the Southeast (Time, 2016)
- Selected as a Google Fiber expansion city
With Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.
More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.
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