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University Program Specialist-Journey

Employer
East Carolina University
Location
Greenville, NC
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Job Details

Job Title:

University Program Specialist-Journey

Position Number:

941745

Vacancy Open to:

All Candidates

Time-Limited:

No

Department Homepage:

https://rede.ecu.edu/cpe/

Advertising Department:

OFFICE OF COMMUNITY ENGAGEMENT & RESEARCH

Division:

Academic Affairs

Classification Title:

10301 University Program Speci

Competency Level:

2 - Journey

Working Title:

University Program Specialist

Number of Vacancies:

1

Full Time Equivalent (FTE):

1.0

Full Time or Part Time:

Full Time

Recruitment Range:

$31,888 - $64,115

Anticipated Hiring Range:

$49,100 - $52,000

Salary Grade Equivalency:

GN11

Work Schedule:

M-F

Work Hours:

8-5pm

Position Location (City):

Greenville

Job Category:

Staff - Professional

Organizational Unit Overview:

Research, Economic Development and Engagement (REDE) is responsible for research policy and integrity, research administration and contract negotiations across ECU for both the main campus and the health sciences campus. REDE directs new intellectual enterprises, including technology transfer. Industry, military and government agency research partnerships and community engagement and economic development activities across the eastern half of North Carolina are also managed by REDE. REDE is responsible for the following units under its umbrella: Office of Research Administration, Office of Human Subjects Protections, Office of Research Integrity & Compliance, Office of Research Development, Office of National Security & Industry Initiatives, Office of Economic & Community Engagement, Office of Innovation & New Ventures, Office of Continuing & Professional Education, Office of Licensing & Commercialization, Office of Postdoctoral Affairs, Office of Undergraduate Research, and the Institutional Animal Care & Use Committee.

The Office of Continuing & Professional Education (CPE), a unit within Research, Economic Development and Engagement, builds bridges between East Carolina University and the public by providing access to non-curricular professional development resources that engage, educate, and expand learning opportunities. The focus of the Office is to provide high quality non-credit professional development to business, industry, the military, public sector organizations, and other entities for developing a suite of offerings that advance regional transformation and economic development opportunities in eastern North Carolina and other regions.

Job Duties :

The University Program Specialist works in the Continuing and Professional Education unit of REDE and reports directly to the director for Continuing and Professional Education. The primary responsibility of this position is program development and support services and day-to-day operations support for both the Continuing and Professional Education and Lifelong Learning programs. Candidates should possess advanced communication and writing skills along with the ability to problem solve, work independently, manage multiple responsibilities, complete assignments in a timely and accurate manner, and to maintain essential digital and physical records for the unit. Effective communication, interpersonal skills and the ability to support faculty, learner, staff, administrators, community members, and the general public, through excellent customer service, a solutions-oriented approach, and collaborative, team-oriented attitude are necessary. This position is expected to apply substantial knowledge of CPE and ECU policies and procedures to the daily operations of the office, interactions with faculty, staff, learners, and community members, and in the analysis of situations and decision-making. The position will contribute to increasing enrollment and revenue and provide support services for adult learners. The University Program Specialist will provide timely, courteous, solutions-based customer assistance for all CPE programs. This customer service includes answering the phones, monitoring and answering the departmental email accounts, accepting payments for courses, providing customer service at in-person events, and developing and maintaining relationships with clients and supporters. Candidates will work occasional evenings, weekends, and overnight travel as needed. Additional duties include occasionally lifting up to 25 pounds.

Minimum Education/Experience:

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation:

None

Preferred Experience, Skills, Training/Education:

Master’s degree in adult education, instructional technology, or curriculum design. At least two (2) years of experience in course design, curriculum development, and/or training delivery. Demonstrated success in planning and/or coordinating events, preferably in a college or university setting. Familiarity with continuing and professional education and lifelong learning programs. Excellent program coordination and management, communication, and human relations skills preferred.

License or Certification required by the Department:

None

Special Instructions to Applicant:

  • Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
  • If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
  • Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
  • Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date:

09/28/2022

Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. :

10/11/2022

Open Until Filled:

No

Quick Link for Direct Access to Posting:

https://ecu.peopleadmin.com/postings/56265

Alternate option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

AA/EOE:

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or [email protected].

Eligibility for Employment:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information:

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected] Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Organization

ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.

Scholarship. Discovery. Service. Leadership.

Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow. http://www.ecu.edu/cs-acad/admissions/whyecu.cfm

To be a national model for student success, public service and regional transformation, East Carolina University:

  • Uses innovative learning strategies and delivery methods to maximize access;
  • Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
  • Develops tomorrow's leaders to serve and inspire positive change;
  • Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
  • Transforms health care, promotes wellness, and reduces health disparities; and
  • Improves quality of life through cultural enrichment, academics, the arts, and athletics.

http://www.ecu.edu/cs-admin/chancellor/mission-and-vision.cfm

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