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Retention Specialist, Sophomore Success Coach

Employer
DePaul University
Location
Chicago, IL

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Administrative Jobs
Institutional & Business Affairs, Athletics
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

The Retention Specialist - Sophomore Success Coach works with select African American and Latin-X students in a holistic way to help them navigate the institution, access multiple types of resources, solve problems, and follow through on agreed-upon plans. In addition, the Success Coach will document all individual contacts, referrals, plans, etc. in the university tracking system and use aggregate data to identify issues impacting multiple students and emerging themes in approaches to address those issues. This is a gift-funded position for a 2-year pilot program.  

What You'll Do:

  • Manage individually a caseload of approximately 500 students to help them navigate the institution, access multiple types of resources, solve problems, overcome barriers, understand academic policies, and follow through on agreed-upon plans.  This includes regular contact across all avenues of communication, from face-to-face meetings to email, texts, etc.  These proactive and reactive interventions should use an identity-conscious framework and utilize theories of student retention, counseling, Positive Psychology, and student development theory. 

  • Advocate for students within the university when deemed appropriate.

  • Develop and maintain relationships with partners across the institution – including college offices, University Registrar, Financial Aid, Dean of Students, Student Involvement, Career Center, Counseling Services, Library Services, etc., along with existing retention-focused programs including First-Year Academic Success, STARS, etc. -- to develop a network of support for this initiative and for students in assigned case-load.  Work collaboratively with partner offices to address and mitigate issues the students experience to promote their success and retention.

  • Document all individual contacts, referrals, plans, etc. in the university tracking system.

  • Use institutional data to identify and report on themes, set a context for understanding individual students’ situations, and shape communication and action plans.  

  • Share themes and issues addressed for applicability to other students to address any needed university-wide systematic change.

  • Manage scholarship funds.


What You'll Need:

  • Bachelor's degree in Student Affairs/Higher Education/College Student Personnel/Counseling or related field required; Master's degree preferred.
  • 1-2 years of professional experience in Higher Education or Student Affairs required with advocacy, counseling or case management focus especially in sensitive situations preferred.  
  • Experience with academic advising, success coaching, or academic enhancement preferred.
  • Ability to communicate and interact effectively with people of all ages and identities required.
  • Must understand the lived experience of African American and/or Latin-X students.  
  • Experience with Microsoft Excel required.
  • Experience with Starfish preferred.
  • Experience with Civitas software products preferred.
  • Sense of humor and spirit of adventure welcomed.


Perks:

  • Working for a stable and well-known University that values diversity and inclusion.
  • Medical, dental, and vision benefits.
  • Generous paid time off, sick time, holidays, floating holidays, and more!
  • Matching retirement plan up to 10%.
  • Tuition waivers for employees and dependents!
  • Full-Time Benefits

 

For consideration, please include a resume and cover letter.

 

Diversity and Inclusion Statement: Guided by an ethic of Vincentian personalism and professionalism, DePaul compassionately upholds the dignity of all members of its diverse, multi-faith, and inclusive community. We seek to hire collaborative, open-minded, and dedicated professionals who are committed to advancing our university mission to making education accessible to all, with special attention to including underserved and underrepresented communities. Successful candidates thrive in an environment where ideas and perspectives representing a wide variety of cultures, backgrounds and experiences are welcome and supported.

Required Background Check: Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.

Required COVID-19 Vaccination: Employment at DePaul University is contingent upon receiving all recommended doses of the COVID-19 vaccine, including the booster, or having a valid religious or medical reason not to be vaccinated. To request a religious or medical exemption, please email employeerelations@depaul.edu.
 

Mandated Reporting of Child Abuse & Neglect: Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:
Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act

Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX responsibilities. The Title IX Office is on the Lincoln Park campus on the 3rd floor of the Student Center, 2250 N. Sheffield Avenue. The Title IX Office can be reached at 312-362-8970 or titleixcoordinator@depaul.edu.

DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.

Organization

Working at DePaul University

Enrolling more than 23,000 students, DePaul is the ninth-largest private and largest Catholic university in the country. It offers over 200 graduate and undergraduate degree programs through nine colleges and schools. Nearly one third of DePaul’s students are of color—the most diverse of any private university in Illinois—and about 30 percent of each year’s freshmen class intend to be the first in their families to earn a college degree. DePaul’s success extends beyond recruitment—it is among the nation’s top 100 universities in awarding degrees to students of color.

Educating Chicago’s business leaders, lawyers, judges, teachers, artists and public servants for more than a century, DePaul enjoys an excellent academic reputation. It has earned impressive rankings from U.S. News & World Report for its business and law programs as well as distinctions for diversity and community service. A host of higher education guides have recognized DePaul for everything from its economic value and happy students to its hot and trendy campus and great town-gown relations.

DePaul prides itself on the strength of its academic programs, especially the programs in entrepreneurship, real estate, and the part-time MBA; computer science, network assurance and digital media; psychology and philosophy; music and theater; health and intellectual property law; and adult learning initiatives. Despite its size, the university is committed to providing students with personal attention; the student/faculty ratio is just 16:1. Professors who teach graduate students also teach undergraduates in small-group settings.

DePaul’s goal, expressed in the VISION twenty12 strategic plan, is to become one of the finest urban, Catholic universities in the United States. It is focused on creating nationally recognized, rigorous programs of study; preparing women and men to be at the forefront of their chosen fields as ethical and socially engaged leaders; and further strengthening its financial and operational foundations.

DePaul was founded in 1898 by the Congregation of the Mission (or Vincentian) religious community, which follows the teachings of 17th century French priest St. Vincent de Paul. Established to provide a high quality education to immigrants and others who were denied access to college, DePaul continues to embrace this mission today, recruiting and graduating significant numbers of students from disadvantaged and underrepresented groups.

Location

Located in Chicago, Illinois, DePaul has two primary campuses and four suburban locations. The Loop Campus is in the heart of the downtown business and cultural district and is home to four of DePaul’s colleges, a theater, a residence hall and most administrative functions. It is separated by a 20-minute trip on Chicago’s “el” train from the Lincoln Park Campus, close to Lake Michigan and Wrigley Field. Considered one of the nation’s most beautiful urban campuses, Lincoln Park is home to five colleges, the main library, numerous residence halls, a student center and the Ray Meyer Fitness and Recreation Center, open to employees and students.

Both campuses are located in thriving business and residential districts that are well served by public transportation, providing a full array of housing choices for employees. Chicago boasts six professional sports teams and some of the best theater, music and art venues in the nation. As an international business hub and conference center, Chicago enables employees to build strong professional networks and remain on the leading edge of their fields.

More Information on DePaul University
• About the Area

 

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