Professional/Administrative

Online Community Manager (Remote)

Full Time

Office of Advancement

Advancement Operations

Colgate University, a top-ranked liberal arts college, is seeking an Online Community Manager to support strategic and programmatic efforts related to systems integration that promotes alumni engagement and philanthropic support.

Founded in 1819, Colgate is a small, highly selective residential liberal arts college for students of talent who are preparing for lives of leadership and productive citizenship. Colgate University enjoys a strong tradition of philanthropy and engagement, having successfully raised over $480 million from more than 34,500 community members during Passion for The Climb: The Campaign for Colgate, completed in 2012. In April, Colgate launched a $1B campaign in support of the University’s Third-Century Plan.

The Office of Advancement Operations supports the University and the Advancement Division in processing gifts, maintaining data, and managing systems. The department is responsible for implementation and management of division-wide systems including the alumni database of record, Raiser’s Edge, as well as system integrity, training, and reporting.

At this pivotal moment in the University’s history, Colgate is seeking an Online Community Manager to play an integral role in supporting end-user systems. The person in this role will be the primary platform administrator for alumni-facing Advancement auxiliary systems which currently include: BlackBaud Net Community (BBNC), PeopleGrove, and Evertrue. The successful candidate will be able to understand complex data systems and integration, possess strong communication and platform administration skills, the ability to collaborate with a variety of stakeholders, and be able to think strategically about the overall technology landscape within the Advancement division.

The salary for this position is $55,000.00/annually.
This position provides for the opportunity to work remotely from CT, GA, MA, NJ, OH, RI, VA, and NY without relocation. Work requires collaboration with other team members during standard business hours and may be required, on occasion, to report to our Hamilton, NY campus. Remote arrangements such as this are reviewed annually.

The Online Community Manager is a member of the Advancement Operations department and serves as a resource both to external and internal stakeholders. The Manager will provide user training and strategic support in leveraging systems to achieve shared goals. As such, the Manager will be responsible for clearly communicating with non-technical stakeholders.

The Manager will oversee data transfers between systems, working closely with the Advancement Operations team to: craft and implement data transfer and imports to keep systems in sync with the database of record, Raiser’s Edge; monitor automated data transfers and troubleshoot errors; run manage data transfers as needed.

The Manager will serve as a key stakeholder in future systems purchases and implementations, and as such, should be informed of emerging technologies and platform strategies.

Specific responsibilities include but are not limited to:

• Serving as the system administrator and expert for alumni-facing Advancement online software systems
• Providing first-line end user support for both internal and external customers
• Providing end-user training and support on the Manager’s assigned systems
• Understand the complex data structure used within the Advancement division such that it can be applied to working with data flowing in and out of assigned online systems
• Oversee data transfers between auxiliary systems and Raiser’s Edge (database of record) using imports, exports, or other scheduled/automated data transfer tools. Troubleshoot errors and exceptions when necessary.
• Serve as a member of the Advancement Data Governance committee which oversees the technical landscape and planning for the division
• Run reports and analytics from assigned online systems as well as have the ability to pull basic reports in Raiser’s Edge.
• Stay informed of the latest technology tools being used in the Advancement industry
• Serve as a key stakeholder in future systems purchases and implementations of auxiliary systems to support the work of the division

Customer Service/Problem Solving

Demonstrated ability to understand, prioritize and respond to requests for support and to determine and respond to the root cause of the issue.

Operations Management

Demonstrated ability to setup and manage Advancement’s auxiliary systems. Ability to provide input to Advancement about best practices, execution of policies, protocols, and workflows that will support the operational performance of the division.

Records Management

Demonstrated ability to understand and use complex databases. Ability to manage access, maintenance, and ongoing reliability of auxiliary systems and their interfaces with Raiser’s Edge.

Data Management

Demonstrated ability to understand and make use of auxiliary system analytics and reports to aid in decision making about engagement with external constituencies. Ability to understand databases and manipulate data to support useful decision making. Ability to become proficient with the online auxiliary systems in use now or in the future.

Technology

Demonstrated ability to understand, use, and manage assigned online systems. Ability to adapt to system upgrades or business process improvements. Ability to understand the database of record (Raiser’s Edge) and maximize the integration or cooperation of Raiser’s Edge with assigned online systems.

Advancement Domain Knowledge

Demonstrated understanding of the advancement business and operations sufficient to optimize use of assigned online systems. Demonstrated knowledge of advancement data sufficient to ensure all data and system-related work is relevant and optimized to the needs of the Advancement team.

Project Management

Demonstrated ability to lead projects with staff resources, develop project plans, develop system/project requirements and coordinate across teams. Project plans are approved by more senior staff members. Demonstrated ability to execute subsets of complex projects managed by others.

Personal Accountability for Results

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Effective Communication

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Problem Solving and Decision Making

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Change Management

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Leadership and Teamwork

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Creativity and Innovation

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Diversity and Inclusion

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Sustainability

Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.

• At least one year of experience using and managing online software tools (to include experience gained through internships and other paraprofessional opportunities)
• Demonstrated ability in independently analyzing, troubleshooting, and solving system complications and issues
• Ability to communicate easily with non-technical users about their needs and provide direction and clarity to improve their ability to work successfully with the assigned online tools
• Experience in managing multiple projects simultaneously
• Must be able to think strategically
• Must possess strong judgment skills with the ability to develop acceptable solutions to problems quickly
• Must be able to work collegially with diverse stakeholders (both internal and external)
• The ability to handle confidential material with the utmost discretion

• Experience with Blackbaud’s Raiser’s Edge and Blackbaud NetCommunity
• Experience working in higher education or other non-profit organizations

Associate’s degree or equivalent work experience.

2022S132Posting

No

Weekdays with occasional weekends

09/27/2022

Yes

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

CAMPUS CRIME REPORTING AND STATISTICS
The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at cusafety@colgate.edu. You may also access the report from the Campus Safety web page at: www.colgate.edu/offices/support/campussafety.