APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is pleasing to God and edifying to one another.

The office services coordinator for the Regional Campus is responsible for coordinating and executing designated services for students, prospective students, staff, and faculty of the regional campus. This position reports to the Senior Director or Director.

Required Education

• Bachelor's Degree required

Required Experience

• 1-3 years of administrative, customer-service-related experience.
• Experience at a higher education institution is preferred.

Primary Duties/Essential Functions

• Coordinates designated customer service functions of the regional campus under the direction of regional campus leadership.
• Directs routing of incoming telephone calls and "walk-in" prospective student inquiries. Accurately responds to/directs student inquiries and questions regarding such issues as (but not limited to) transfer of course units, course waivers, registration for classes, graduation requirements, financial aid, program and course prerequisites, student transcripts, independent study, graduate and professional program admission requirements, academic calendar, course add/drops, etc.
• Collaborates regularly with appropriate program directors and department chairpersons for purposes of maintaining currency of information for programs offered at the campus.
• Provides staff support and assistance to the regional campus director as needed.
• Consistent use of University database system.
• Entering of prospective student inquiries into University's database system.
• Facilitates transmission of information to students regarding academic program changes, student related deadlines, and other pertinent regional campus information.
• Receives and consults with students and refers individual situations to regional campus program representative(s) or appropriate staff member for further follow-up.
• Assists campus-assigned faculty with duplication requests, classroom instructional equipment use, and related tasks.
• Partners with Graduate and Professional Center Client Services in order to provide the most up to date enrollment, academic, and university service department information to students.
• Proctoring of student examinations that are taken at the regional campus.
• Requires availability to work evening hours at the regional campus.
• Promotes a positive and professional environment.
• Responsible for daily electronic timekeeping as it applies to the scope of this position.
• Regular, punctual attendance as required by the supervisor based on department needs.
• Performs other related duties as assigned by the regional campus director/associate director/assistant director.

Skills

• Good organizational skills
• Client-centered and customer service oriented
• Good problem solving/resolution skills
• Effective verbal and written communication skills
• Exceptional listening skills
• Ability to balance and process a variety of tasks and demands
• Data entry/typing experience
• Ability to maintain the integrity of confidential information
• Knowledge of office practices and computer operations

Mental Demands

• Self-starter
• Ability to work under pressure to meet deadlines
• Ability to work independently and as integral team member
• Strong interpersonal and networking skills, including ability to work effectively with students, prospective students, faculty, staff, and immediate supervisors
• Ability to exercise good judgment and discretionary skills regarding when to act independently and when to consult with others prior to taking action.
• Presents self in a professional manner reflecting the goals and standards of APU.
• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
• In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

Physical Demands

• Ability to lift, pull, grasp, bend to lower file drawers and reach to top of 4 drawer file cabinet.
• Ability to lift up to 20 lbs.
• Repetitive keyboard work.
• Telephone usage-hearing and speaking. Intermittent sitting and standing.
• Ability to conduct business at other offices on campus.
• Ability to drive (must possess valid driver's license) an automobile and to attend meetings locally near the regional campus, at other University regional campus locations, and on main campus in Azusa.

Visual Demands

• Computer monitor and reading.

Environment

• Pleasant office, comfortable temperatures.

Technologies

• Proficient in Google Apps., Microsoft Office, Word, and Excel.
• Familiarity with PeopleSoft or another Student Information System is preferred
• Familiarity with Salesforce is preferred

Compensation

• Grade 6: $17.72-$23.03/hourly
• Salary will be commensurate with qualifications, experience, and internal equity.

Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.

Click below to discover some of the many benefits APU employees enjoy including competitive health care options and a generous tuition discount. http://www.apu.edu/humanresources/benefits/

You can learn more about APU by watching the stories of faculty, staff, and alumni as they carry out our mission here: http://www.apu.edu/stories/

Azusa Pacific University will conduct a background check on all final candidates.

Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.

Azusa Pacific University is acting as an Employment Agency in relation to this vacancy.