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Institution Security Officer II (2 OPEN POSITIONS)

Employer: Holyoke Community College
Location: Holyoke, MA

Administrative Jobs: Institutional & Business Affairs, Safety & Security
Employment Type: Full Time
Institution Type: Community College

Job Details
Organization

Job Details

Supports the campus community, while providing exceptional customer service to the students, staff, faculty and visitors in the community. Primary duties are patrolling the campus, securing and checking buildings, grounds, and adjacent areas and reporting concerns to HCC Police, facilities, maintenance, and other departments and agencies as required. Works in collaboration with the local community and the Holyoke Community College Campus police. In emergency situations works with local emergency responders as needed.

Checks locks, and unlocks buildings; responds to lockouts and assists students, faculty, and staff with authorized entry;

Serves as extra "event staff" for purposes of providing security and directing traffic;

Patrols assigned areas by car or on foot; makes periodic rounds and security checks of buildings and grounds; conducts surveillance of assigned areas; determines the extent of violations; notifies appropriate authorities; and takes whatever action is necessary in accordance with authorized procedures;

Takes steps to effectively handle or control emergency situations by administering first aid, summoning assistance, directing traffic, and participating in searches;

Prepares logs on daily rounds, observances, issues, occurrence of fires, disturbances, accidents, crimes, etc., conducts appropriate investigations and prepares reports as required.

Works collaboratively with HCC Police Officers for investigative support as well as support for other emergency and non-emergency operations.

Responds to emergency alarms and takes appropriate action including notification of other agencies, mitigating the emergency, etc.

Responds to inquiries on such matters as travel routes, parking, etc., and provides information conserving pertinent rules and regulations to faculty, staff, visitors, or students, to other agencies and the general public;

Performs related duties such as screening persons for identification, purpose of visit, or required authorization; participates in searches for missing persons or property; operates two-way radios and/or base station address systems; locks or unlocks doors, gates, etc.; directs or controls traffic; raises or lowers flags; assesses road conditions to determines need for emergency snow removal or sanding; makes appropriate notifications; and maintains records;

Takes initial complaints and prepares reports of criminal and non-criminal activity per department protocol; assesses whether a violation of laws, rules or regulations has occurred. Makes appropriate and timely notifications; collaborates with sworn personnel on the investigation of violations assisting as appropriate with the investigation;

Investigates initial complaints and reports of criminal activity; determines whether a violation of laws, rules or regulations has occurred; conducts initial field interview when necessary for initial determinations and response involving suspects, witnesses and victims; and takes appropriate action such as report findings to the appropriate authorities in the case of a criminal investigation notifies supervisors for further direction and provide report for follow up by sworn personnel, assisting as needed; issue warnings, parking tickets;

Engages and interacts with students, faculty, staff, and other college constituents daily; performs the responsibilities of the position adhering to all safety, professional, community, and customer service standards set by the College;

Performs other duties as assigned within the Institution Security Officer II classification.

Qualifications

REQUIRED:

Must possess at least six months of full time, or equivalent part time, experience in law enforcement in a governmental police force or work involving the protection or security of buildings, equipment or people as the major duty, or any equivalent combination of the required experiences and following substitutions.Excellent communication and customer service skills. Must maintain composure in emergencies, have the ability to effectively listen and resolve the wide range of issues that arise.Ability to apply and follow police protocol.Ability to walk long distances, stand for long periods, walk up steps, and patrol in adverse weather conditions.Ability to obtain and maintain required training and certifications as determined by the Chief of Police or Deputy Chief of Police, appropriate to the position.Ability to work weekends, holidays, overtime, and during emergency closures as needed.Possess a valid Massachusetts Driver's License.Ability to assist/direct persons during emergencies/training/drills.Excellent /professional phone manners and sound judgment.Ability to establish a rapport with staff, students, and the public from various backgrounds, including race, ethnicity, culture, socio-economic status, and LGBTQ+ inclusion.

*A comprehensive list of knowledge/skills/abilities may be found at the Massachusetts Human Resources Division- Classification Specification under the “Institution Security Officer” series.

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

PREFERRED:

Bi-lingual applicants encouraged to apply

First Aid and CPR certification

Certification in use of pepper spray, baton a plus

Are you excited and interested in this role but don't meet every requirement? We encourage you to apply anyway. A LinkedIn Gender Insights study shows that women and people of color are less likely to apply to jobs unless they meet every qualification.

Holyoke Community College is dedicated to Equity, Diverse, Inclusive, and Belonging, so we genuinely courage you to apply even if your experience doesn't align perfectly with every qualification in the job description.

Full-Time, AFSCME unit position (2 positions)

Biweekly salary: $1,420.92; Grade 9; plus a comprehensive State benefits package.

Funding Source: State

Hours: 40 hours per week; work schedule to be determined.

**Please Note:Candidates for employment should be aware that all Holyoke Community College students, faculty, and staff must be fully vaccinated by the start of your employment. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

Organization

Working at Holyoke Community College

Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.

Enrollment

Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.

Programs

HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.

Transfer

HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

Immediate career entry

HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

A vibrant community resource

Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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