If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Information Technology ServicesJob Description

PRIMARY FUNCTION(S):

The Director of Workday Technical Operations oversees the daily operations as well as the ongoing maintenance and improvement of the college’s Workday enterprise system from a technical operations perspective. This spans the entire Workday lifecycle, including development, testing, implementation, enhancement updates, and production releases across all elements of the Workday system, including core Human Capital Management (HCM), Finance (FIN) and Student as well as any additional SKUs that have been licensed for Smith use and the interfaces with systems that depend on Workday for data exchange. The Director, Workday Technical Operations will provide support in several areas of Workday, including business process administration, security administration, reporting, testing, and quality assurance; will evaluate, design, and deploy solutions built on the existing platform to meet future business needs; and will implement configuration and deployment requirements for future Workday modules. The Director, Workday Technical Operations will coordinate with internal information technology and business office partners and (where relevant) external consultants to ensure effective technical operations of the Workday enterprise ecosystem. The Director, Workday Technical Operations will supervise ITS technical staff assigned to supporting Workday and will provide operational oversight for technical work done by other internal and external partners . The Director, Workday Technical Operations is a member of the ITS extended leadership team and as such is a participant in campus IT operational planning.

Essential Functions:

Leadership:

• Participate in the ITS extended leadership team and contribute to strategic, organizational, and budget planning for information technology, focused on excellence, effectiveness, innovation, and collaboration.

• Serve as a strong consultative partner to business and functional leaders to continuously improve Workday service delivery.

Management:

• Lead, manage, develop, and assess the ITS team members under their direct supervision, ensuring sufficient technical capacity and coverage to perform expected work in a timely and effective manner.

• Ensure that the work of ITS team members and other internal and external technical partners is carried out consistent with established technical, data and service management practices.

• Promote the adoption of ITS behaviors and model their use in work within ITS, across the college, and with external partners.

• Collaborate across the College and the Five Colleges in service teams and communities of interest to identify innovative and best operational practices.

• Achieve operational excellence through continuous development of staff, effective allocation of resources, continuing assessment and adoption of best practices.

Workday service delivery:

• Participate in internal ITS planning around Workday ecosystem program management.

• Collaborate as a key Smith Workday program team member to identify, design, and implement solutions by utilizing Workday-delivered functionality and integrations.

• Help drive a continuous process improvement mindset across campus and champion the use of Workday to encourage industry best practices.

• Work with constituents across functional areas (HCM, Finance, and Student) to streamline existing processes and help ensure they align with Workday program goals and objectives.

• Troubleshoot business processes and determine root case of issues as they arise. Assist Workday team in ensuring stable and consistent functionality of the Workday tenant.

• Configure and modify Workday business processes as required based on functional design and business decisions.

• Leads consultation around custom role-based, user-based, and Workday-delivered security groups.

• Leads consultation around the creation, maintenance, and scheduling of Workday reports.

• Consults with internal and external technical partners on the development and improvement of integrations.

• Provide support for new integration development and modifications to existing integrations.

• Ensure necessary testing is successfully completed for all changes and that any issues which arise are properly captured and resolved.

• Investigate, troubleshoot, and resolve escalated issues.

• Proactively monitor Workday feature release and weekly patch documentation.

• Collaborate with Workday stakeholders in functional areas to recommend features for uptake and deploy new features to achieve continuous improvement of the Workday platform.

• Support all activities around semi-annual feature releases and the implementation of additional Workday modules and functionality.

• Consults on the development of user procedures, guidelines, documentation, and training materials for the Workday platform.

• Proactively and continuously pursue professional development and training.

Education and Experience

• Extensive successful hands-on experience with technical administration of Workday, and demonstrated successful experience working in a technical team that balances central oversight and supervision with distributed partners.

• Incumbents will generally have a Bachelor’s degree with 10+ years of professional experience and 3+ years of leadership experience or an equivalent combination of education and experience.

Skills:

• Demonstrated ability to lead, work with, and manage teams in a collegial, collaborative, and fast-changing environment.

• Ability to think and assess strategically in organizational and technical systems spheres.

• Ability to apply critical, analytical and innovative thinking to work and align team members’ work with institutional and departmental priorities.

• Ability to assess enterprise technical needs, successfully manage projects; prioritize work; and identify and solve problems.

• Ability and commitment to working with integrity, discretion, and confidentiality.

• Excellent written and oral communication skills.

• Demonstrated continuous learning of new skills, their application and sharing with colleagues.

• Strong knowledge of industry and higher education best practices in managing enterprise information technology systems, networks, and infrastructure.

• Prior experience with technical administration of Workday.

All successful ITS staff are known for effectively applied expertise, thoughtful attention to detail, timely and appropriately calibrated follow-up, proactive and constructive problem-solving, openness to new approaches, and for building effective partnerships and trust within ITS, across the College and (where relevant) with external partners.

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application. You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

October 17, 2022

Compensation Grade:

Grade E

Position Type:

Regular

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.