Retail Dining Supervisor


About Westfield State University:

In 1839, Horace Mann founded Westfield State University as the first public higher education institution without barrier to race, gender or economic class. Westfield State University is committed to a policy of non-discrimination, equal opportunity, diversity and affirmative action. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people including minorities, women, veterans, individuals with disabilities and other protected persons, or individuals with diverse cultural backgrounds.

Westfield State is the most residential of the state universities in Massachusetts, with over 60% of our 5600 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Northampton and Amherst, and 1.5 hours from both Boston and Albany.


Job Description:

Campus Title: Retail Dining Supervisor
State Job Title: Dining Hall Supervisor
Department: Dining Services
Job Code: H11X05
FLSA Status: Non-Exempt
Funding: 7115-6014
Bargaining Unit: AFSCME
Job Type: Full-Time Permanent
Timeframe: 35 Weeks
Shift: Monday-Friday, 8:30a.m.-4:30p.m.
Regular Days Off: Saturday and Sunday
Supervision Received: The Retail Dining Supervisor works under the direct supervision of the Assistant Retail Dining Services Manager.
Supervision Exercised: 2 - 10 Student Employees; 4 - 6 Departmental Assistants
Salary: $1,520.68 Biweekly

General Statement of Duties: The Retail Dining Supervisor supervises and participates in the operation of a retail area, including ordering, receiving, pricing, stocking of and selling merchandise; uses a cash register; supervises subordinate employees in the retail area using operational schedules and guidelines.

Duties and Responsibilities:
Duties include but not limited to:
Essential:

• Confirms operating fund balance daily; makes daily cash report and deposit using established forms and procedures to ensure accurate records and security of monies.
• Routinely inventories stock each week.
• Aids the unit manager in planning and serving special events such as banquets, conferences, etc., or other related duties to provide satisfactory service and controlled costs.
• Ensures the overall cleanliness of retail area for a pleasant customer atmosphere and for sanitation requirements; ensures all refrigeration and freezer temperatures are maintained.
• Maintains security awareness to prevent pilferage, reporting problems or suspicions to unit manager.
• Develops marketing plans and implements promotions for retail location.
• Prepares and cooks food items in small or large quantities according to standard operating procedure to fill customer orders in a timely fashion.
• Keeps all records pertaining to any food service unit(s) assigned using standard report forms and procedures to maintain accurate operating records.
• Aids manager in staffing, training and evaluation of personnel; may also assist the manager in the scheduling, hiring, training and evaluation of student employees following standard procedures.
• Performs related work as required.

Requirements:

Required Qualifications:

• Ability to understand and apply the laws rules policies and procedures governing the food service department.
• Ability to judge the proper quality, appearance and condition of foods by sensory observation.
• Ability to follow oral and written instructions.
• Ability to give oral and written instructions in a precise and understandable manner.
• Ability to supervise, including assigning work, providing training and disciplining employees.
• Ability to stand for prolonged periods of time.
• Ability to deal tactfully with others.
• Knowledge of the safety practices and procedures followed in food handling and storage.
• Knowledge of the effects of time, temperature and weather conditions on food.
• Ability to work effectively with a diverse population.
• Ability to make mathematical and monetary computations accurately and with reasonable speed.

Qualifications Acquired on Job:

• Knowledge of the laws, rules, policies and procedures governing the food service department.
• Knowledge of department procedures for preparation, service and storage of food and beverage.
• Knowledge of the departmental ordering systems.
• Knowledge of inventory procedures.
• Knowledge of Food Pro

Minimum Entrance Requirements:

• At least 2 years of full-time or equivalent part-time experience in food service work in a hotel, restaurant, cafeteria or catering firm or a diploma or certificate from a recognized trade, technical or vocational school at a high school level or higher with a major in home economics, culinary arts, food service or food trades.

License and/or Certification Requirements:

• Incumbents must be certified as food handlers within 90 days of the appointment start date through a recognized program approved by the Westfield State University (i.e. ServSafe).

Additional Information:

Salary:
For the majority of new employees, the minimum starting salary will apply. Specific salary for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining and state policies and procedures.

State job specifications for this position may be found at the department of higher education website: http://www.mass.edu/foremployees/classificationspecs/classspecs-pers.asp

Disability Accommodations:
Westfield State University understands that persons with disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance regarding disability accommodations, please contact the Office of Human Resources at (413) 572-8106.

Background Check:
Employment at Westfield State University is contingent upon a background check that is satisfactory to the University. Failure to provide written authorization for a background check will nullify the offer of employment.


Application Instructions:

An online application is required. A resume and cover letter may be attached but this is not required.

Deadline: Review of applications will begin 9/22/22. The job posting will be open a minimum of ten days and, if needed, will remain open until finalist have been selected.

NOTE: If you need assistance completing your application please contact our online Help Desk. The link to the help desk can be found at the top of the page via Contact Us.
Westfield State University provides equal access to employment opportunities for all applicants, regardless of race, color, creed, religion, national origin, gender, sexual orientation, gender identity, gender expression, genetic information, marital status, age, disability or veteran status in compliance with all applicable laws, regulations and policies.

Covid-19 Requirements:

As a condition of employment, you will be required to complete an initial series of COVID vaccination (2 doses of Pfizer/Moderna or 1 dose of J&J) prior to coming to campus. Initial booster doses are strongly encouraged for everyone who is eligible. New employees will be required to provide proof of vaccination to Human Resources prior to onboarding. Employees who require a medical or religious exemption should email Tina Bones, Benefits Manager in Human Resources, at lbones@westfield.ma.edu.



To apply, visit https://westfield.interviewexchange.com/jobofferdetails.jsp?JOBID=153568&CNTRNO=12&TSTMP=0





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