Enrollment Services Representative

Admissions

Staff - Classified

The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.

At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.

We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We are OneCCRI, working together to prepare learners to achieve their highest potential.

To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://www.ccri.edu/equity/culture/guidingprinciples.html

GENERAL STATEMENT OF DUTIES: To provide high level Enrollment Services clerical support; to troubleshoot problems and resolve questions involving the Student Financial Aid, Registrar’s and Bursar’s areas; to provide information on a wide variety of Enrollment Services questions and subjects, including the maintenance of student financial and employment records; to perform complex word processing and data entry functions, using word processing, database and spreadsheet software.

SUPERVISION RECEIVED: Works under general supervision of a superior, with some latitude for the exercise of independent judgement; work is monitored, and reviewed in process and upon completion for accuracy and adherence to desired objectives.

SUPERVISION EXERCISED: As required, may supervise the work of a small group of Enrollment Services support staff.

-To research and respond to Enrollment Services requests (both in-person and telephone concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.

-To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships.

-To record Enrollment Services transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.

-To reconcile Enrollment Services’ records with those of the University’s General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements, receipts, outstanding orders, and balances.

-To process transcript requests, payroll authorization forms, promissory notes, and verification of enrollment.

-To review financial aid applications for completeness, requesting missing information when necessary.

-To respond to verbal, in-person and written requests, and troubleshoot and resolve problems directly related to Enrollment Services.

-To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.

-To perform complex word processing, database spread sheet functions.

KNOWLEDGE, SKILLS AND CAPACITIES: A familiarity with the broad range of principles, practices and techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of the principles and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money, and to perform word processing database and spreadsheet functions with speed and accuracy*; ability to deal courteously with customers.

EDUCATION: Such as may have been gained through; graduation from a senior high school, including or supplemented by completion of courses in commercial math; and

EXPERIENCE: Such as may have been gained through; employment involving enrollment service practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing database and spreadsheet software.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

*Note: 40 net WPM – 5 minutes

Full-Time

Non-Exempt

315 A

$42,303.00 Anually

Full-time employees enjoy an array of benefits, including:

• Comprehensive Health Benefits and Rewards for Wellness Incentives
• Paid Time Off
• Parental Leave
• In-State Tuition Waivers
• Legal Care Insurance

For a complete listing, visit: https://ccri.edu/hr/benefits/index.html

ESPA

Enrollment Services

Permanent

Calendar

Monday through Friday, 8AM - 4PM. Hours and campus may vary based on dept needs.

Primarily located at the Newport County Campus

No

This position is not substantially exposed to adverse environmental conditions.

1

09/20/2022

10/19/2022

SF00819

https://jobs.ccri.edu/postings/4058

To apply for this position, complete CCRI’s online application and include information for three references as required.

If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY: 401-825-2313.

CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process. If you should require an accommodation during the application process, please notify the Department of Institutional Equity and Human Resources prior to the closing of the posting by calling (401) 825-2311.

CCRI is an Equal Opportunity / Affirmative Action Employer.

We recognize that diversity and inclusivity are essential to creating a dynamic, positive and high-performing educational and work environment. We welcome applicants who can contribute to the College’s commitment to excellence created by diversity and inclusivity.

CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to the College’s Title IX Coordinator at: TitleIXCoordinator@ccri.edu.

The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Our annual report is available on the CCRI website.