Communications Operator, Georgetown University Police Department Georgetown University

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Requirements

Communications Operator, Georgetown University Police Department - Georgetown University

Serving more than 14,000 students, approximately 1,200 faculty members and nearly 2,500 staff in 54 buildings covering 104 acres on The Hilltop, the Georgetown University Police Department (GUPD) is committed to helping maintain a safe and secure environment on Georgetown University's main campus.

The Communications Operator, a member of Georgetown University Police Department's 24/7 public safety answering point (PSAP), performs a variety of communications and operational tasks in support of public safety, security, and law enforcement operations in accordance with existing university, state and federal guidelines.

At the GUPD Communications Center, they work independently with general supervision, as well as with patrol officers, security officers, and student guards. They work shifts [days, nights, weekends and holidays] in a fast paced, time critical, stressful and demanding environment.

Using good communications, resource management, and multitasking skills, the Communications Operator answers and prioritizes calls ranging from in-progress crimes to various kinds of university community needs; dispatches police officers, initiates emergency responses, monitors alarm systems and closed-circuit television (CCTV) security system, and provides information and customer service via both telephone and a walk-up window.

Reporting to the Police Communications Supervisor, the Communications Operator has duties that include but are not limited to:

• Answer emergency and non-emergency phone lines, prioritizing calls depending on the level of emergency
• Enter caller information into the computer aided dispatch system (CAD)
• Interact with police officers over the two-way radio system
• Enter police officer generated information in the CAD
• Monitor and react to security systems, including a Video Management System (VMS) and Alarm Management System
• Enter VMS observations into the VMS logging system
• Assist community members and Police Officers at the Police Service Desk
• Interact with related computer based information systems, including but not limited to LiveSafe, GoCard System, and HOYAlert
• Perform other duties as required for/by Georgetown University Police Department

Qualifications

• High School diploma or equivalency
• At least 3 years of general work experience [note: an equivalent combination of training, education and/or experience may be considered in lieu of the education and experience qualifications]
• APCO certified for CPR, NCIC, APCO, and Public Safety Telecommunicator
• FEMA-certified for Incident Command
• Must be at least 18 years of age
• Must qualify for a Security Officer License in the District of Columbia
• No felony convictions or convictions of misdemeanors involving crimes of moral turpitude or gross misconduct
• Must not be currently wanted for any crime
• Must not have been found guilty for any crime by reason of mental illness
• Must be a United States citizen or have been a lawful resident of the U.S. for the past 10 consecutive years
• Must be able to pass an extensive background investigation
• Must become certified and maintain a NCIC/WALES certification
• Demonstrated ability to multi-task and remain calm while performing complex operations under stress
• Ability to assist in tasks - to include training new communications center staff
• Ability to perform miscellaneous clerical tasks such as updating and maintaining department records
• Ability to maintain required APCO certifications and current knowledge of police and communications methods and practices
• Ability to represent the Police Department by participating in various committees
• Ability to work with minimal supervision
• Ability to assist the public in a professional manner
• Have the ability to multitask and prioritize in a very busy police communications center
• Ability to communicate effectively via telephone and radio
• Ability to handle stress under emergency situations
• Ability to type at least 35 words per minute
• Experience operating computers using MS Windows
• Ability to occasionally lift and move a weight of as much as 10 pounds

Preferred qualifications

• College degree
• National Crime Information Center/Washington Area Law Enforcement System (NCIC/WALES) Operator requirements as set out by the FBI Criminal Justice Information System
• 1 to 3 years of dispatcher-related/communications center experience

Work Mode: On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

COVID-19 Vaccination Requirements:

The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center.


To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Main-Campus/Communications-Operator_JR14083







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