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Position Summary:

The Department of Student Financial Aid Customer Operations and Outreach at Florida Atlantic University seeks scholars who are committed to supporting the learning needs of students from diverse backgrounds and to engaging communities underrepresented in higher education. Florida Atlantic University is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the diverse internal and external communities that it serves.

Florida Atlantic University is seeking a Senior Financial Aid Officer - Boca Raton, FL.

Summary of Responsibilities include:

• Advises students and families at the front desk with processing of their financial aid application, assist with completion of forms, eligibility requirements, and documentation necessary to comply with federal, state, and institutional regulations as well as policies and procedures.

• Provides phone, lobby central and Ivy chat coverage.

• Prepares outgoing mail and distributes incoming mail to appropriate recipients.

• Logs scholarships checks for auditing purposes as well as secure delivery to assigned counselor.

• Performs an initial verification review of records of students selected by the Federal government.

• Determines the appropriate documents needed and requests the necessary forms and documents.

• Reviews tax forms and other collected documents and makes changes, if necessary, in compliance with federal regulations and university policies.

• Ensures accuracy on FAFSA information in compliance with Department of Education anti-fraud policies.

• Assists with FAFSA Workshops & outreach, Financial Aid literacy outreach which may include Orientation presentations, SLS courses, and speaking on Financial Aid topics during departmental events.

• Serves as liaison and approver for the Florida Virtual College and processes Concurrent enrollment for students attending FAU and other institutions to ensure eligibility for financial aid awards.

• Reviews financial aid files for fraudulent activity in compliance with federal regulations.

• Writes and maintains financial aid guidelines for handling fraudulent information.

• Organizes and maintains adequate supplies and necessary forms of lobby, front desk, and mail/phone room for the orderly daily functions of these areas.

• Coordinates the printing of forms or purchase of supplies with the Executive Secretary. Reviews financial aid website for accuracy and updates.

• Performs other duties as assigned including cross training, professional development, other projects assigned by the supervisor or AVP.

Minimum Qualifications:

A high school diploma and five years of appropriate experience required.

Customer service experience is required.

Financial aid experience is preferred.

Salary:

$19.63 - $20.71 per hour

College or Department:

Student Financial Aid Customer Operations and Outreach

Location:

Boca Raton

Work Days and Hours:

Mon - Fri, 9:00am - 6:00pm. Occasional nights and weekends are required.

Application Deadline:

2022-09-30-07:00

Special Instructions to Applicant:

Individuals with disabilities requiring accommodation, please call 561-297-3057. 711

Preference in appointment will be given to eligible veterans, spouses of eligible veterans, and certain family members of eligible veterans, in accordance with Florida Statutes, Section 295.07. Please submit your DD214 (Member 4 preferred) showing your dates and character of service with your application as an attachment or fax to 561-297-3915 or scan and email to jobs@fau.edu, prior to the closing date of the position. If faxing your DD214, please also send an email to jobs@fau.edu to notify us that the form was faxed, make sure the email includes your name and the REQ# of the job that was applied to.

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date.

A resume and a cover letter are required for this position. Make sure to attach these required documents in the Attachments section of the application. Any missing required documents will result in disqualification.