IT Phone Support Technician
- Employer
- University of Denver
- Location
- Colorado, Denver, USA
- Salary
- Negotiable
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Part Time
- Institution Type
- Four-Year Institution
Job Details
Information Technology (IT) supports the vision, values, mission, and goals of the University through providing IT infrastructure, systems, administrative applications, academic resources and related services to faculty, students and staff. Embracing DUs Impact 2025, the division partners with administrative and academic units to align strategic goals and operational plans, providing unified service in the spirit of "One DU".
Department Summary
The Information Technology Help Center, located within the Anderson Academic Commons, provides customer focused IT support campus-wide, at the University of Denver, which includes: phone, email, online, and drop-in services for all faculty, staff, and students.
Position Summary
Reporting to the Manager of the Help Center, this position is responsible for answering technical questions through phone and email; troubleshooting and configuring on-campus network connectivity and off-campus access to campus resources; helping students, faculty, and staff with Microsoft Office applications, DU system and application support (email, passwords, etc.), and basic software and hardware troubleshooting. This includes over the phone, email and remote support during business, evening hours and/or weekends. Additionally, this position will communicate ongoing problems with co-workers and management and escalate hardware/software issues when needed.
This is a non-benefited position not to exceed 1,000 hours in a calendar year.
Essential Functions
At the higher end of this position, the employee will become proficient in more advanced tasks and assume additional responsibilities such as:
Knowledge, Skills, and Abilities
Required Qualifications
Preferred Qualifications
Work Schedule
Work Environment
Physical Activities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:
Application Deadline
For best consideration, please submit your application materials by October 30, 2022 This position will remain open until filled.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Hourly Rate
The hourly rate for this position is $17.00/hr.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.
Benefits
The University of Denver offers some benefits for non-benefited employees. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
1. Resume
2. Cover letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see http://www.du.edu/equalopportunity/non-discrimination-statement.
All offers of employment are based upon satisfactory completion of a criminal history background check.
Organization
Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.
The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.
The University offers:
- more than 100 undergraduate programs of study
- more than 120 graduate and professional programs
Regardless of what they study, University of Denver students embark on a personal educational journey that helps them find and follow their individual purpose.
Collaborative, Experiential Learning
Our students work closely with faculty, peers and members of the community on projects, research and fieldwork. They cross disciplines to discover new perspectives and approaches to problem solving.
In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.
The University of Denver Culture
Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community. The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.
At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore
For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.
- Website
- http://www.du.edu/
- Telephone
- 3038717770
- Location
-
2199 S. University Blvd.
Denver
Colorado
80210
US
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