This job has expired

Business Architect for Enrollment and Student Success

You need to sign in or create an account to save a job.

Job Details

Position Number:


Functional Title:

Business Architect for Enrollment and Student Success

Position Type:


Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The Business Architect will report through Information Technology Services (ITS) but will be dedicated to supporting the needs of Enrollment Management. This position will be a critical partner for the division in aligning strategic goals and objectives with decisions regarding technology products and services; partners and suppliers; and key business and IT initiatives. This position will lead and work collaboratively with a cross-functional team to help ensure that the technology needs of the division are met.

Position Summary:

The Business Architect will be an expert in business operations for the division. This position will be focused on aligning IT solutions with business needs, improving business outcomes, and coordinating cross-functional teams to achieve these outcomes.

Minimum Qualifications:

Mid- to late-career with Masters and 2-4 yrs experience;
or Bachelors and 3-5 yrs experience
or Equivalent combination of education/experience

Preferred Qualifications:

  • Master’s Degree or MBA.
  • Lean Six Sigma Black Belt trained or certified, Master Black Belt, or equivalent certification.
  • Experience in Higher Education or state agency.
  • 7-10 years of experience in process management, business process improvement, business process management, or related discipline.
  • Experience with supporting enrollment management operations (e.g., enrollment communications, financial aid, registrar’s office, etc.)
  • Experience with business process methodology, governance, frameworks, or project management.
  • Experience with designing high performing, cross-functional business processes that support enterprise-wide capabilities.
  • Experience with Ellucian Banner or similar ERP systems.
  • Effective personal and interpersonal skills, including the ability to influence others, drive new capabilities, and bring new ways of thinking into the organization.
  • Effective listening and communication skills across executive, mid-level management, and business area teams

Special Instructions to Applicants:

Applicants must complete and submit an electronic application for employment to be considered. The application must be completed in full detail for your qualifications to be considered.
Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that include:
  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range:

Commensurate with Experience

Org #-Department:

Info Technology Services - 23101

Job Open Date:


Open Until Filled:




Type of Appointment:


Number of Months per Year:




Percentage Of Time:


Key Responsibility:

Aligning IT solutions to support strategic business needs.

Essential Tasks:

  • Works with executive leadership to understand strategic business needs and develops clear and actionable plans to implement technology solutions to support those needs.
  • Maintains a consistent understanding of the changing business and regulatory environment to adjust technology plans as needed.
  • Manages relationships with executives and presents clear business cases for technology investment and prioritization.
  • Works with user groups, analysts, and technical leads to align work backlog to capabilities and technology strategy.

Percentage Of Time:


Key Responsibility:

Leading and managing execution of process improvement efforts

Essential Tasks:

Leads demand qualification, project charter development, and process improvement efforts for the division. Works closely with functional stakeholders to identify current pain points and desired future state capabilities. Advises on the future state maturity needed to reach desired capability levels. Works with service owners, solution architects and technical architects to map applications and services to existing capabilities and identify solutions to achieve desired capability levels. Creates and maintains capability maps relevant to the division. Works with subject matter experts to document and formalize processes. Abstracts workflows and processes into higher-level artifacts (e.g., value streams, journey maps).Mentors and supports colleagues in the use of technologies that support sustainable, efficient business processes. Builds a culture of continuous improvement within the division.

Percentage Of Time:


Key Responsibility:

Serving as a liaison to Enrollment Management to ensure operational technology needs are met

Essential Tasks:

  • Serves as a primary point of contact for the division’s technology needs.
  • Serves as a liaison between the division’s functional users and ITS technology staff.
  • Works closely with technical support staff to drive issue resolution.
  • Communicates and sets expectations with functional staff in the division.
  • Prioritizes division technology needs and escalates to the appropriate parties when necessary.

Physical Effort:

Hand Movement-Repetitive Motions - f, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f

Work Environment:

Inside - c


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Find Us
723 Kenilworth Street
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert