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Self-Help – Health Sciences Central Reservations Office Assistant / Student Customer Service ...

Employer
East Carolina University
Location
Greenville, NC

View more

Administrative Jobs
Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Advertising Department:

STUDENT INVOLVEMENT & LEADERSHIP

Academic Term/Year:

Fall 2022

Position Title:

Self-Help – Health Sciences Central Reservations Office Assistant / Student Customer Service Specialist

Posting Number:

04806

Position Number:

04806

Student Job Category:

Student - Self-Help Campus Job

Number of Vacancies:

5

Job Description:

ECU Student Involvement and Leadership is currently seeking an Office Assistant/Customer Service Specialist. This is a part-time position located on the Health Sciences Campus with clerical to work with and support the functions of the Student Centers within the Central Reservations Office. This student will be directly supervised by professional staff within the Department of Student Involvement and Leadership and will be expected to fulfill the following general roles and responsibilities:

• Administrator: Complete all necessary paperwork/forms, maintain logs, perform tasks as required, attend scheduled shifts, and know the staff manual protocols.
• Customer Service: Acknowledge and greet students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guests of the University. Connect students, staff, faculty, and University guests to resources as appropriate. Assist with navigating throughout the campus. Keep the supervisor informed. Help create a welcoming environment.
• Clerical Aid: Be able to file records, maintain records/logs, answer telephone calls, and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, fax machines, etc.
• Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures.
• Team Member: Attend all training sessions, support staff team, provide assistance when needed, maintain positive communication with staff and all Student Involvement and Leadership employees.
• University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent Student Involvement and Leadership as well as ECU in a positive manner.

As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains:

• Effective Communication
• Accountability/Integrity
• Professionalism
• Cash Handling
• Problem Solving/Effective Reasoning
• Initiative
• Conflict Resolution
• Teamwork
• Adaptability/Resiliency
• Organization/Planning
• Technical Skills

Preferred (Majors, Experience, GPA, etc.):

Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of a 2.00.

Special Instructions to Applicant:

Please upload your resume as well as your class schedule from the week-at-a-glance tool available via PiratePort.

Quick Link for Direct Access:

https://ecu.peopleadmin.com/postings/55849

Open Date:

09/14/2022

Close Date:

10/10/2022

Open Until Filled:

No

Organization

ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.

Scholarship. Discovery. Service. Leadership.

Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow. http://www.ecu.edu/cs-acad/admissions/whyecu.cfm

To be a national model for student success, public service and regional transformation, East Carolina University:

  • Uses innovative learning strategies and delivery methods to maximize access;
  • Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
  • Develops tomorrow's leaders to serve and inspire positive change;
  • Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
  • Transforms health care, promotes wellness, and reduces health disparities; and
  • Improves quality of life through cultural enrichment, academics, the arts, and athletics.

http://www.ecu.edu/cs-admin/chancellor/mission-and-vision.cfm

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