Job Title: Fiscal Specialist

Department: Cashiers & Student Accounting

Location: Columbus Campus

Employment Type: Staff

Employment Status: Temporary

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: 19.27 - 19.27

Schedule: In-Person: Monday -Friday, 8 am -5 pm. Evenings and weekends as needed.

Additional Information:  * Please attach a cover lettern and resume with your application submittal.

Job Description: POSITION SUMMARY 
The Fiscal Specialist, Cashiers and Student Accounting provides customerservice and financial information to students and third-party companies andorganizations that pay students’ tuition and fees and assist customers with questionsregarding students’ accounts through direct contact by phone, in-person, email,and chat with students, other student-facing departments, other departmentsacross campus, and third-party companies and organizations during hours that thecollege operates. This role assists with balance inquiries, processes paymentsfor tuition and fees, and reconciles student financial transactions,statements, records, and reports. This position also assists internal customerswith deposits, disburses checks to students and employees, and includes creditcard, cash-handling, and balancing responsibilities. This position requiresknowledge of Excel, with the ability to ensure accurate information usingformulas, filtering, sorting, and other Excel functions.

ESSENTIAL FUNCTIONS OF THE JOB

Customer Service/ Cash Handling
Assists students in completingtheir payment of tuition, books, and other charges. Responds to questions from studentsand third-party companies and organizations about account balances, collection processes,and transaction activity on students’ accounts. Assists students in-person,over the phone using Call Center, Chat, and by email during regular businesshours. Provides the same services during extended times at the start of the academicsemesters.

Receives and processes credit cards,checks, and cash for processing and balancing. Reviews student concerns withtheir accounts, sometimes in-person; investigates and resolves according tocollege policy and procedure. Collaborates with other college departments to ensurestudents are billed accurately based upon information in the studentinformation system and third-party contracts. Uses Excel to provide informationto students and others. Stays current on policies, procedures, regulations, andother guidance to ensure the accuracy of work and compliance with this, such asFERPA, PCI, cash handling requirements, and financial aid regulations. Occasionallymay work at our Delaware campus serving students.

Accounts Receivable
Assists with invoicing, the collection of tuition and fees, and refunds, forstudents and third-party contracts. Works with Assistant Director and others inthe department to create processes necessary for an increasing number of newthird-party contracts. Provides information to companies on their websites ortheir Excel spreadsheets to enable payment for students’ tuition, fees, andbook and supplies, as needed. Ensures that information is accurate and timely.

Receives and processes tuition andfee payments. Analyzes and reconciles student accounts. Analyzes studentaccount information (e.g., billing, payments, and Financial Aid distribution).Examines records of amounts due. Documents, analyzes, verifies, and poststransactions to journals, ledgers, and other student records. Verifies financialaid disbursements, monitors student accounts, and ensures accuracy. Maintainsstudent records, adding account notations and scanning documents. Completes andmaintains required documentation. Scans balancing information, studentvouchers, and student backup documentation.

Diversity, Equity, &Inclusion
Fosters and maintains a safe environment of respect and inclusion for faculty, staff,students, and community members.

OTHER DUTIES &RESPONSIBILITIES
Attends all required department meetings and training. Manages multiple assignmentsof varying complexity while meeting federal, state, and internal regulationsand procedures.

Assists with customer service in thedepartment as needed. Demonstrates the ability to adapt to changing needs of theCollege and business partners. Hours may include working outside of a normal workweekschedule to support workload. Works overtime as needed to meet businessdemands.

CORE COMPETENCIES 
Professionalism, Managing Work, Continuous Improvement, Customer/Student/EmployeeFocus, Collaboration, Planning & Organizing, Technology Savvy, BuildingPartnerships, and Valuing Differences

KNOWLEDGE, SKILLS, ANDABILITIES

Knowledge of: Computer softwareprograms and enterprise applications, including cloud applications such asMicrosoft Office applications (Word, Excel, Outlook), and accounting programsand software.

Skill in: Exceptional customerservice; excellent verbal and written communication both internally within theCollege and outside the College; excellent organization; preparing invoices andfinancial reports using Excel tools; statistical data entry.

Ability to: Work closelywith internal and external partners at various levels; operate general officeequipment; work with minimal supervision; provide support for the work ofothers on accounts receivables projects; accurately post information torecords; apply accounting principles; apply basic organizational principles to practicalwork situations; develop and maintain effective working relationships with associates,supervisors, job contacts, and public; collect data, establish facts, and drawvalid conclusions; perform detailed work with numerical data; research andanalyze financial matters; answer general accounting questions; read andcomprehend technical information; critically think and problem solveeffectively; maintain the confidentiality of non-public and sensitiveinformation; maintain accurate and complete work records.

Physical Requirements
Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential job functionsdescribed in this position description. While performing duties of this job,the employee regularly exhibits digital dexterity when entering data into a computer.The employee frequently sits, stands, and walks for periods of time. The employeeconverses verbally or manually with others in person and by telephone. Visiondemands include close, relatively detailed vision when focusing on a computerscreen. The employee occasionally lifts up to 10 pounds.

MINIMUM QUALIFICATIONS 
High School Diploma or GED with at least one (1) year of experience using Word,Excel, and database software.

State Motor Vehicle Operator'sLicense or demonstrable ability to gain access to work site(s).