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Student Affairs Case Manager (4565U), Dean of Student Centers - 42362

University of California, Berkeley
San Francisco

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Executive Administration Jobs
Administrative Jobs
Student Affairs, Student Activities & Services
Employment Type
Full Time
Institution Type
Four-Year Institution
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Student Affairs Case Manager (4565U), Dean of Student Centers - 42362 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit

Departmental Overview

Working within the Office of the Dean of Students and under the supervision of the Assistant Dean of Students this position exists to coordinate the campus' response to students experiencing varying degrees of distress. The Center for Support and Intervention is a unit that provides institutional responses to care for students and the overall Cal community through the framework of the Student of Concern Committee. This position will serve as a Case Manager in the Office of the Dean of Students coordinating with Counseling and Psychological Services, Residential Life, Center for Student Conduct, the Basic Needs Center, Financial Aid, UC Police Department (UCPD), Legal Counsel and other administrators as appropriate to address the needs of students who are having trouble in areas that may include academics, mental health, basic needs, discipline, family relationships, social adjustment. This will be done through assessments, consultations, interventions, referrals, and follow-up services. The incumbent fields calls, emails and referrals regarding distressed students; responds to student of concern cases. The position is non-counseling and non-therapeutic.

Application Review Date

The First Review Date for this job is: September 26, 2022


General Case Management
    Provide case management and organization for students of concern cases. Serve as a strategist with students experiencing distress. Connect students with the appropriate resources on and off campus. Identify and document the network of campus and community services to meet specific needs related to academic stress, legal issues, mental health services, financial support agencies, food services, etc. Serve as a point of contact for campus community members who are seeking consultation and advice about our services for students who seem to be experiencing distress. Manage inquiries and care reports of students of concern and advise staff and faculty on how to manage complex student issues. Responsible for gathering initial information, determining behavioral interventions, developing and communicating recommendations. Investigates each case by applying professional expertise on behavioral and psychological risk factors. Establish assessment and evaluation procedures for case management. Exercises impeccable judgment regarding when to inform and consult with the Assistant Dean of Students. The Center for Support & Intervention serves as the campus expert for high risk student behavioral interventions. Communicate sensitive and confidential matters regarding complex cases within the guidelines of FERPA.

Respondent Services
    Serve as a resource using high competency knowledge to understand and assist students in navigating administrative processes such as Student Conduct and Title IX investigations. Responsible for understanding the laws, legislation, and policy that may affect students and the campus. Demonstrate skills and ability to work with students in crisis. Collaboratively assist in navigating logistical challenges of interim suspensions or other restrictions of privileges. Referrals to legal counsel, including assistance with understanding and complying with protection orders.

Database Management & Research.
    Manage, track, and maintain student records in Symplicity Advocate Care Module. Review student record data and provide insight and recommendations based on trends and patterns. Research best practices and national trends in non-clinical case management. Manage and identify areas of growth and learning opportunities for the Center for Support & Intervention.

Outreach & Awareness
    Design, develop, and deliver specialized training to the campus community regarding students of concern and the Center for Support & Intervention. Coordinate with various campus offices to ensure coherent integration and education of campus and community resources for individual students who have challenges with academic, mental and psychological health, conduct, financial, and social issues. Track and evaluate outreach to campus constituencies and identify areas of further training or heightened attention.

Professional Development & Other Duties as Assigned
    Identify national trends in relation to working with distressed students. Keep abreast of current literature and developments in the field of student affairs, mental health, case management. Keep abreast of federal, state, and UC Office of the President policy/ procedural changes that will affect the scope or practice of case management. Utilize campus and community resources to increase knowledge of mental health issues and health education. Participate in research; departmental and campus committees; programs; and projects as assigned.

Required Qualifications

Case Management Skill Set
    Advanced knowledge of advising and counseling techniques. Knowledge and/or ability to learn of common University-specific computer application programs and knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences. Advanced skills in judgment and decision-making, problem solving, identifying measures of system performance, and the actions to improve performance. Strong project management, problem identification, reasoning skills. Demonstrated ability to create training curriculum for community members working with distressed students. Knowledge and/or ability to learn of University and community resources to assist students in meeting mental/physical health, financial, academic, and other basic needs. Broad and/or ability to learn of knowledge of physical and mental health care and services, crisis management/prevention, educational outreach to students, staff, faculty, and parents. Working knowledge and/or ability to learn of campus behavioral intervention teams/ crisis management teams.

Leadership and Program Management Skill Sets
    Advanced knowledge and/or ability to learn of student affairs/student life. Experience developing innovative ideas to solve problems. Direct experience in working with traditional/ non-traditional college aged students and college campuses. Demonstrated knowledge of FERPA, Clery Act, Title IX, ADA, and other laws and relevant policies. Advanced experience working with students in crisis and creating behavioral intervention plans, and/or case management.

Communications Skill Sets
    Advanced skill to present and convey information to students, staff, faculty, and parents in a way that each group would receive it best. Ability to identify problems, use sound judgment and reasoning to make crucial decisions autonomously. Excellent interpersonal skills including both oral and written communication, including experience conducting presentations to large and small groups. Must be able to maintain confidentiality and privacy within the bounds of Family Educational Rights and Privacy Act (FERPA).

    Bachelor's degree or equivalent experience and at least two years of experience in student support roles.

Preferred Qualifications

    Master's degree from an accredited school in Student Affairs, Higher Education, Social Work, Counseling, or related education or mental health fields, with 2+ years post-Master's experience.

Salary & Benefits

How to Apply

Please submit your cover letter and resume when applying.

Other Information

This position is eligible for 40% remote work eligibility.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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