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Duke University
SAP-Administrative Systems Management
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Job Details

The position reports to Administrative Systems Management (ASM) which is the SAP Center of Excellence at Duke University and Health System. ASM is a shared service providing support for SAP, SuccessFactors, API Healthcare, Concur and other custom developed and third part applications. The position reports to the HR/Payroll Team Leader.

Administrative Systems Management (ASM)
Senior SAP Benefits Consultant
(Analyst, IT, Sr., Job Code: 2426, IT Band: D)

Job Description

The candidate must be well versed with the technical aspects of benefits administration in SAP while at the same time being able to discuss how to meet plan administration requirements with non-technical plan administrators. The job includes the following:

  • Provide day to day support for Duke Corporate Benefit operations including troubleshooting benefit issues related to Cobra, Health, Savings(403b,457), Insurance and Flexible Spending plans
  • Perform requirements analysis, develop and document specifications for configuration and software changes
  • Participate in the planning and configuration of the annual benefit open enrollment process
  • Coordinate the scheduling of interfaces for benefit vendors related to open enrollment
  • Monitor scheduled interfaces and resolve issues
  • Complete SAP configuration for new business requirements and other projects
  • Develop and execute test plans for minor changes, support packs and projects of all sizes
  • Contribute knowledge and experience of underlying legal requirements of US Benefits to projects and other changes
  • Evaluate customers' business needs and derive recommendations for the appropriate solution
  • Interact with management and technical staff at various levels and provide timely/quality advice
  • Work effectively within a cross functional team environment related to HR, Finance, Benefits, Accounts Payable and Payroll
  • Perform other duties and special projects related to the duties described above and at the direction of the Assistant Vice President


  • Bachelor’s degree or equivalent experience required
  • 5 years' experience in post-production support and/or full life cycle implementations of the SAP on-premise HCM modules, preferably in higher education or healthcare
  • 2+ years' experience leading teams and/or workstreams through at least one project
  • Exposure to other modules of SAP HCM like Payroll, Personnel Administration,Organizational Management and the integration of HCM modules
  • Experience in developing and testing interfaces related to benefits administration
  • Experience managing the benefits configuration for eligibility in multiple states including California, Pennsylvania, New York, Massachusetts, New Jersey and Ohio
  • Experience with SAP S4 and SuccessFactors HCM area plus

Minimum Qualifications


Refer to Job Description

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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