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IT PROFESSIONAL ASST

Employer
The University of Georgia
Location
Athens Area

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Administrative Jobs
Technology, IT Support & Training
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Posting Number:

S07724P

Working Title:

IT PROFESSIONAL ASST

Department:

Franklin-Deans OIT

About the University of Georgia:

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Posting Type:

External

Retirement Plan:

TRS

Employment Type:

Employee

Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

8-5 normal schedule unless additional schedules discussed

Advertised Salary:

Commensurate with Experience

Posting Date:

07/06/2022

Open until filled:

Yes

Proposed Starting Date:

08/01/2022

Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

UGA Statement:

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit https://coronavirus.uga.edu/executive-order/ or call (706) 542-2222.

Classification Title:

IT Technical/Paraprofessional/Professional

FLSA:

Non-Exempt

Job Family:

IT

FTE:

1.00

Minimum Qualifications:

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Position Summary:

This position will utilize industry stand tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units.

The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff with in Franklin College. This position is also responsible for developing and managing relationships with supported faculty and staff and working with senior team members to manage these relationships

Knowledge, Skills, Abilities and/or Competencies:

Technical Skills

- Basic knowledge of wired and wireless networking (or TCP/IP)
- Familiarity with common productivity and security applications

Dependability
- Meet agreed upon objectives of projects and tasks
- Complete routine requests in a timely manner
- Create a seamless experience for clients
- Perform at a consistently high standard

Productivity
- Set and meet realistic goals
- Effectively manage time and stay on-task

Relationships
- Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers
- Promote positive morale and serves as a positive representative of Franklin OIT
- Attend department and college activities
- Serve as an example for colleagues
- Demonstrate professionalism and clarity in written and verbal communications

Teamwork
- Demonstrate personal accountability and avoid blaming others
- Participate in the usage and implementation of college wide tools and standards
- Contribute to projects and tasks which have a college wide scope
- Be available and proactive in assisting co-workers and clients during the work day

Strategic Planning
- Demonstrate initiative in planning and organizing work within scope
- Participate in decision making and problem solving at the assistant level
- Demonstrate alignment with Franklin OIT policies, and priorities

Physical Demands:

Lift and move computer equipment of all shapes and sizes independently or with assistance from colleagues.
This position will spend long periods of time working on computers sitting or standing.
Travel to clients in buildings that are geographically near each other and the individual’s primary office

Is driving a responsibility of this position?:

No

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources?:

No

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Duties/Responsibilities:

This position will perform the following tasks at the assistant level; this position will consult with his/her supervisor and other colleagues as necessary to complete these tasks:

- Respond to requests for service and engage in proactive computer support for units in Franklin College as assigned.
- Provide support for desktop and laptop computers (Windows, Mac) including security, networking, peripherals, hardware, and software in accordance with our standard service levels.
- Develop and deploy desktop computer images.
- Perform some server-side tasks in collaboration with senior colleagues.
- Serve as a DNL (domain network liaison) and keep DHCP entries up to date. Troubleshoot wired and wireless networking on an as-needed basis.
- Provide front-line support for technology-enhanced classrooms, computer labs, and videoconferencing.
- Provide support for unit specific software.
- Train and develop technical skills; become more familiar with Franklin OIT standards and policies

Percentage of time:

70

Duties/Responsibilities:

- Use a ticketing system to manage his/her time and track requests; this position will participate in a college level help desk
- Develop documentation, presentations, and training materials for clients and other audiences. Provide training on an as needed basis.
- Consult with faculty and staff and recommend appropriate IT solutions; keep faculty and staff informed about policies and practices in IT.

Percentage of time:

15

Duties/Responsibilities:

- Contribute to development of standards and best practices, collaborate with colleagues in Franklin OIT, and participate in OIT projects.
- Work with team members across Franklin to address coverage gaps
- Help manage equipment life cycles, explore emerging technologies, and recommend solutions that may help improve efficiency and effectiveness. Gather quotes as needed and interact with vendors for support.
- Participate in IT meetings at the department, college, and/or institutional level.

Percentage of time:

10

Duties/Responsibilities:

- Other duties as assigned.

Percentage of time:

5

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. For assistance with your application or login, please email [email protected]

Recruitment Contact Name:

Ashley Wright

Recruitment Contact Email:

[email protected]

Organization

The University of Georgia, a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest and most comprehensive institution of higher education. Founded in 1785, it is the birthplace of public higher education in America.

Today, UGA enrolls more than 40,000 undergraduate, graduate, and professional students. The main campus has 460 buildings on 767 acres of land. The total acreage of UGA in 30 Georgia counties is 41,539. UGA has 18 colleges and schools, which include Agricultural and Environmental Sciences, Arts and Sciences, Business, Ecology, Education, Engineering, Environment and Design, Family and Consumer Sciences, Forestry and Natural Resources, Graduate School, Journalism and Mass Communication, Law, Pharmacy, Public Health, Public and International Affairs, Social Work, Veterinary Medicine, and the Honors College. It offers 24 baccalaureate degrees in more than 140 fields; 33 master’s degrees in 144 fields; 8 educational specialist degrees; four doctoral degrees in 99 areas; professional degrees in law, pharmacy and veterinary medicine; and more than 170 study-abroad and exchange programs. UGA Libraries rank among the nation’s best research libraries and contain a total of 5.3 million volumes and one of nation’s largest map collections. The university has had 25 recipients of the prestigious Rhodes Scholarship, making it one of the nation’s top Rhodes producers among public universities. UGA is home of the Peabody Awards, presented annually for distinguished achievement and meritorious public service for television, podcast/radio, and digital media. It also is home of Georgia’s State Botanical Garden, state Museum of Art and State Museum of Natural History. Additionally, UGA has one of the largest and most comprehensive public service and outreach programs conducted by an American educational institution.

Find Us
Telephone
706-542-3000
Location
215 S. Jackson St.
Athens
Georgia
30602
US
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