IT PROFESSIONAL ASSOCIATEDepartment:
FD-Information TechnologyAbout the University of Georgia:
Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.Posting Type:
Benefits EligibleFull/Part time:
Full TimeAdditional Schedule Information:
Monday – Friday / 8:00-5:00Advertised Salary:
Commensurate with ExperiencePosting Date:
09/09/2022Open until filled:
YesProposed Starting Date:
10/03/2022Location of Vacancy:
Athens Area EEO Policy Statement:
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).UGA Statement:
PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement forClassification Title:
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.
The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit https://coronavirus.uga.edu/executive-order/ or call (706) 542-2222.
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.Position Summary:
Diagnose and resolve issues related to IT hardware, operating systems, application software, software utilities, data communications/connectivity devices, printers, and other related peripherals.Physical Demands:
Assist clients with operational and project based questions related to the integration or use of IT devices or processes.
Assist clients with questions regarding their interaction with established organizational IT interfaces, processes, and practices.
Research emerging technologies and recommend hardware/software products that may help improve efficiency and effectiveness of the department.
Employee will be supervised on a daily basis and assigned daily tasks to complete. All tasks will be reviewed by a supervisor
Performs other related duties as assigned.
Lift 40 lbs. Sit at PC for extended periods of time.Is driving a responsibility of this position?:
NoIs this a Position of Trust?:
YesDoes this position have operation, access, or control of financial resources?:
NoDoes this position require a P-Card? :
NoIs having a P-Card an essential function of this position? :
NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?:
NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
YesCredit and P-Card policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Duties/Responsibilities:
Diagnose and resolve issues related to IT hardware, operating systems, application software, software utilities, data communications/connectivity devices, printers, and other related peripherals. Monitor incoming help desk tickets through TeamDynamix.Percentage of time:
Inventory management of IT assets and client inventories. Maintain a Windows image for use with PC refreshes.Percentage of time:
Assist clients with operational and project-based questions related to the integration or use of IT devices or processes.Percentage of time:
Research emerging technologies and recommend hardware/software products that may help improve the efficiency and effectiveness of the department.Percentage of time:
Additional duties as assigned.Percentage of time:
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.Recruitment Contact Name:
Brandon SilversRecruitment Contact Email: