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Student Support Specialist

Reading Area Community College
Reading, PA

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Job Details

Application Instructions

Send a cover letter, resume and three (3) professional references from past supervisors, to

Please indicate the job code LP-SSS in the subject line of your email.

After sending in your documents, please fill out the online Job Applicant Identifier form. RACC is an equal opportunity employer. In compliance with government regulations we are required to record numbers of job applicants by sex and ethnic category. We ask that you indicate your race or national origin and sex, but you are not required to provide this information. This information will not be kept with your application and will be used only in accordance with state and federal regulations.

Background Check

If you are chosen for this position, a background check will be required. Full details regarding the background check are available here.

Job Details Title:Student Support Specialist Announce date:06/12/2024Apply by date:06/27/2024Application status:Reviewing ApplicationsPosition type: Full-time Salary:$42,197 per year

Working Hours:

Working hours for this position consist of a 7.5 hour period (between the hours of 7:30 am and 8:00 pm) Monday through Friday exclusive of a 1/2 or 1 hour lunch and will require working one evening per week. These hours to be agreed upon between the supervisor and employee at the start of employment.

Note: The position may require additional evening and weekend work on occasion with the Employee having the option of working this time in addition to or in lieu of regular hours.


The Student Support Specialist has primary responsibility of working with students and teachers to assist with registration, testing, and appropriate placement of students; to maintain student records with confidentiality; and to support the Adult Education Literacy Program by implementing best practices set forth in the Pennsylvania Department of Education (PDE) guidelines.

Essential Duties and Responsibilities:
  1. Advise students about appropriate class placements, goal identification, and assessments.
  2. Accommodate individual student “barriers to learning” through support services.
  3. Update class and student records for the College and PDE with confidentiality.
  4. Assist with student registration, orientation, and career readiness activities.
  5. Ensure that all guidelines are met for students with special needs.
  6. Maintain correspondence with various human service agencies and refer students to appropriate community resources.
  7. Create documents in accordance with RACC’s policies.
  8. Coordinate with Director of Literacy Programs, Professional Development Coordinator and Enrollment Support Specialist to plan new staff orientation sessions.
  9. Present Career Awareness and College Readiness Resources and workshops for instructional staff to integrate into curriculum.
  10. Review class attendance workbooks to look for indicators that students may need additional support.
  11. Attend training for TABE, CASAS, eData, and or any other Adult Education training as indicated by PDE guidelines or required by RACC
  12. Provide students access to resources that assist with transition to workforce or postsecondary education/training, and maintain all student transition records for PDE and college reporting.
  13. Document case notes for students requiring planned case management.
  14. Participate in the Program Improvement/Program Development Plan process.
  15. Maintain good communications and working relationships with program staff, agencies, and class site locations
  16. Submit reports as requested by the department supervisor
  17. Complete and submit monthly time and effort logs to the fiscal department on the first business day of each month for the previous month.
  18. Enter time into the Career Services Time Tracker Form weekly.
  19. Perform other related duties as assigned.
Supervisory Responsibilities:

This job has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience


  1. Bachelor's degree in Counseling, Education or Human Service-related field.
  2. Minimum of three (3) years’ experience working with adult students.
  3. Experience working with individuals with diverse literacy needs.
  4. Bilingual Spanish/English.


  1. Proficiency in the use of Microsoft Word, PowerPoint, and Excel.
  2. Demonstrated ability to research data and develop reports.
  3. Demonstrated strong written and verbal communication skills.
  4. Demonstrated strong organizational skills.
  5. Minimum of two (2) years case management experience.
Other Skills and Abilities:

Demonstrated effective record keeping skills. Excellent communication and public speaking skills. Excellent interpersonal skills. Ability to work well with people. Excellent one-on-one and group presentation skills. Outstanding organizational skills. Excellent written communication skills especially in the areas of report writing and business correspondence. Knowledge of the Community College and Higher Education system preferred.

Communication Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of students, faculty, staff, outside groups and the general public.

Mathematical Skills:

Ability to interpret basic statistical information.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


Working at Reading Area Community College

Reading Area Community College (RACC) is a mid-size comprehensive community college located in historic Berks County, Pennsylvania in the City of Reading.  The College serves not only Berks County but draws students from the surrounding area.  Located less than 60 miles from Philadelphia and 50 miles from Harrisburg, Reading and its suburbs offers a quality-of-life, as well as access to major cultural, urban environments.               

The institution is committed to a philosophy of student success with an experienced, dedicated faculty and staff.  The academic portfolio includes 40-plus programs ranging from liberal arts to engineering, as well as a unique center devoted to cutting edge technologies supporting local businesses and industries.  The College has incorporated a strong commitment to technology and is adding each year to its online course offerings as well as blended, hybrid courses enabling the community year round access to quality education.  The College is also designated the only Hispanic Serving Institution (HSI) in Pennsylvania.

The College is looking to attract individuals who are interested in helping Reading Area Community College continue its evolution as a standard for opportunity, excellence, and hope for students. RACC is devoted to enabling students to fulfill their academic goals.   We particularly welcome applications from energetic, enthusiastic individuals who wish to be a part of a growing, thriving community college and who share this commitment.

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