University Program SpecialistWorking Title::
University Program SpecialistPosition Number::
000124Full-time or Part-time::
Full TimeTime Limited Position::
NoNumber of Vacancies::
$39,282.00 - $41,465.00Overall Position Competency::
ContributingDescription of primary duties and responsibilities::
Primary Purpose of the Organizational Unit: Description of Work Continued::
The Office of the Registrar exists to serve students, faculty, and administrators. Its primary functions are to maintain student records on each student each semester, oversee the processes of class scheduling and registration; maintain the integrity and security of student academic records; protecting the privacy of the students based on FERPA regulation; ensure the integrity of grade assignments, GPA calculations, transcript accuracy and print, an enrollment and; ensure the adherence to university policies in all issues related to student academic records; certify student enrollment; provide faculty, administrators, and Office of the President reports and statistical data reflecting student grades and enrollment; advise the faculty and administration about academic and curriculum revisions as needed.
Primary Purpose of the Position:
The primary purpose of this position is to assist the Registrar with the student academic appeal process for at risk students, to serve as a faculty liaison to assist with monitoring student academic success plans to ensure continued student academic improvement, to assist the Registrar with student withdrawals due to extenuating circumstances, tuition surcharge appeals, the graduation processes (undergraduate and graduate), and training students on office processes. This position assists the office to ensure continued customer service to our students, faculty, staff, alumni, and potential Broncos.
Employee will manage and process the day-to-day operations of the academic appeals process. Employee serves as the primary point of contact and advises faculty, staff, and students on the appeal processes and chairs the Academic Appeals Committee. Employee collaborates with the Advising Center, Student Accounts, Financial Aid, and Admissions. Employee creates and revises appeal forms using Dynamic Forms or Microsoft Forms. Employee collaborates with the Appeal Committee to update appeal guidelines and presents to the Registrar. Employee updates student records to reflect decision outcomes and notifies all appropriate parties. Employee compiles, organizes, and analyzes appeal data for reporting and statistical purposes. Employee organizes work for accessibility to others for committee meetings and files all paperwork accordingly for auditing purposes. Minimum Education and Experience Requirements::
Employee reviews academic standing data at the end of each semester and sends notifications to at-risk students informing them of their standing and next steps. Employee directs students accordingly to receive assistance with planning, developing, and implementing strategies for student success.
Responsible for supervising staff within the Records and Registration unit and ensures they meet student service and office quality standards. Responsible for planning, implementing and seeking out necessary training and development for staff as needed to include training on internal processes, monitoring staff workload, completion of assignments with accuracy and timeliness, and managing all HR related issues (hiring, disciplinary, dismissal, etc.). Employee will oversee student certifications, data submissions, student registration processes and issues, curriculum-related issues, grade-related processing and issues, records and retention policies, document management policies and processes, degree verifications, diploma printing, student data updates, and official transcript printing.
Performs other job-related duties as assigned and required by the office.
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.Knowledge skills and abilities::
Professional Knowledge – Demonstrated professional knowledge and operational expertise within the academic arena of student success strategies. Preferred Qualifications::
Program/Project Administration - Ability to coordinate and administer program(s)/project(s), activities and protocols.
Consultation – Ability to provide advice and counsel. Knowledge of the client programs, organization and culture. Ability to share knowledge and critical thinking processes to achieve mutually agreeable outcomes.
Information Analysis & Decision – Making – Ability to review, summarize and analyze program information and data, and/or business processes. Ability to choose an effective course of action or develop appropriate solutions and/or reach conclusions. Ability to take action consistent with available facts, constraints, and anticipated consequences. Ability to determine informational needs, to collect and analyze information, and to devise and develop statistical analyses and reports.
Communication & Marketing – Strong interpersonal skills and the ability to effectively communicate in written and oral form with a wide range of individuals and constituencies in a diverse community to relay detailed and technical program information, guidelines and standards/statutes/codes/regulations, etc. to various audiences to ensure that they understand the information and the message, and to seek compliance. Ability to develop and deliver both oral and written presentations.
Leadership – Ability to make administrative/procedural decisions and judgments based on policy. Ability to coordinate, facilitate, and participate in a collaborative approach to the completion of tasks or assignments.
Masters preferred.Closing Date::
Prefer experience and/or knowledge of federal financial aid regulations and guidelines.
Knowledgeable with Microsoft Office.
Knowledgeable with any report writing tool.
09/25/2022Open Until Filled::
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.EEO Statement::
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable). Veteran's Statement:
Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.Quick Link: