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University Program Specialist

Fayetteville State University
Fayetteville, NC

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Position Title::

University Program Specialist

Working Title::

University Program Specialist

Position Number::


Full-time or Part-time::

Full Time

Time Limited Position::


Number of Vacancies::




Posting Number::




Job Category::


Hiring Range::

$39,282.00 - $41,465.00

Overall Position Competency::


Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit:

The Office of the Registrar exists to serve students, faculty, and administrators. Its primary functions are to maintain student records on each student each semester, oversee the processes of class scheduling and registration; maintain the integrity and security of student academic records; protecting the privacy of the students based on FERPA regulation; ensure the integrity of grade assignments, GPA calculations, transcript accuracy and print, an enrollment and; ensure the adherence to university policies in all issues related to student academic records; certify student enrollment; provide faculty, administrators, and Office of the President reports and statistical data reflecting student grades and enrollment; advise the faculty and administration about academic and curriculum revisions as needed.

Primary Purpose of the Position:

The primary purpose of this position is to assist the Registrar with the student academic appeal process for at risk students, to serve as a faculty liaison to assist with monitoring student academic success plans to ensure continued student academic improvement, to assist the Registrar with student withdrawals due to extenuating circumstances, tuition surcharge appeals, the graduation processes (undergraduate and graduate), and training students on office processes. This position assists the office to ensure continued customer service to our students, faculty, staff, alumni, and potential Broncos.

Description of Work Continued::

Employee will manage and process the day-to-day operations of the academic appeals process. Employee serves as the primary point of contact and advises faculty, staff, and students on the appeal processes and chairs the Academic Appeals Committee. Employee collaborates with the Advising Center, Student Accounts, Financial Aid, and Admissions. Employee creates and revises appeal forms using Dynamic Forms or Microsoft Forms. Employee collaborates with the Appeal Committee to update appeal guidelines and presents to the Registrar. Employee updates student records to reflect decision outcomes and notifies all appropriate parties. Employee compiles, organizes, and analyzes appeal data for reporting and statistical purposes. Employee organizes work for accessibility to others for committee meetings and files all paperwork accordingly for auditing purposes.

Employee reviews academic standing data at the end of each semester and sends notifications to at-risk students informing them of their standing and next steps. Employee directs students accordingly to receive assistance with planning, developing, and implementing strategies for student success.

Responsible for supervising staff within the Records and Registration unit and ensures they meet student service and office quality standards. Responsible for planning, implementing and seeking out necessary training and development for staff as needed to include training on internal processes, monitoring staff workload, completion of assignments with accuracy and timeliness, and managing all HR related issues (hiring, disciplinary, dismissal, etc.). Employee will oversee student certifications, data submissions, student registration processes and issues, curriculum-related issues, grade-related processing and issues, records and retention policies, document management policies and processes, degree verifications, diploma printing, student data updates, and official transcript printing.

Performs other job-related duties as assigned and required by the office.

Minimum Education and Experience Requirements::

Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Knowledge skills and abilities::

Professional Knowledge – Demonstrated professional knowledge and operational expertise within the academic arena of student success strategies.

Program/Project Administration - Ability to coordinate and administer program(s)/project(s), activities and protocols.

Consultation – Ability to provide advice and counsel. Knowledge of the client programs, organization and culture. Ability to share knowledge and critical thinking processes to achieve mutually agreeable outcomes.

Information Analysis & Decision – Making – Ability to review, summarize and analyze program information and data, and/or business processes. Ability to choose an effective course of action or develop appropriate solutions and/or reach conclusions. Ability to take action consistent with available facts, constraints, and anticipated consequences. Ability to determine informational needs, to collect and analyze information, and to devise and develop statistical analyses and reports.

Communication & Marketing – Strong interpersonal skills and the ability to effectively communicate in written and oral form with a wide range of individuals and constituencies in a diverse community to relay detailed and technical program information, guidelines and standards/statutes/codes/regulations, etc. to various audiences to ensure that they understand the information and the message, and to seek compliance. Ability to develop and deliver both oral and written presentations.

Leadership – Ability to make administrative/procedural decisions and judgments based on policy. Ability to coordinate, facilitate, and participate in a collaborative approach to the completion of tasks or assignments.

Preferred Qualifications::

Masters preferred.
Prefer experience and/or knowledge of federal financial aid regulations and guidelines.
Knowledgeable with Microsoft Office.
Knowledgeable with any report writing tool.

Closing Date::


Open Until Filled::


Other Information:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link:


Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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