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Student Services Specialist

Job Details

Position Title::

Student Services Specialist

Working Title::

Student Services Specialist

Position Number::

000157

Full-time or Part-time::

Full Time

Time Limited Position::

No

Number of Vacancies::

1

Department::

Registrar

Posting Number::

0402193

SHRA/EHRA::

SHRA

Job Category::

Clerical and Secretarial

Hiring Range::

$33,302.00 - $35,390.00

Overall Position Competency::

Contributing

Description of primary duties and responsibilities::

Primary Purpose of the Organizational Unit:

The Office of the Registrar serves students, faculty, staff, alumni, and administrators. Our functions include maintaining student records, class scheduling and registration, maintaining the integrity and security of student academic records, protecting the privacy of the students based on FERPA regulation, processing transcripts and enrollment verifications, enforcing university policies and academic regulations, certifying student enrollment, verifying student graduation clearance, providing faculty, staff, alumni, and administrators reports and statistical data, advising the faculty and administrators about academic and curriculum revisions as needed, as well as technology to enhance student deliverables.

Primary Purpose of the Position:

The primary purpose of the position is to serve as the point of contact for processing various student certifications, assisting with and resolving registration, grade, curriculum-related processes and issues, data file submissions, faculty, and student training, and other duties relevant to the position.

Description of Work Continued::

Manage and monitor curriculum-related issues and processes
Employee will monitor the electronic declaration of major process to ensure student records reflect approved majors and/or minors as submitted to the Declaration of Major database within the published timelines. Employee will be knowledgeable of all approved majors, minors and concentrations and their codes and contact departments and with any discrepancies. Employee will collaborate with appropriate office staff to ensure to receive all updates on majors, minors, concentrations, and program codes. Will work with ITTS to resolve any automation errors or inconsistencies. Employee will assist with Institutional Research to resolve curriculum-related Student Data Mart errors.

Manage, monitor, and resolve grade-related processes
Employee will monitor the electronic grade change process to ensure approved grade changes are updated accordingly and will collaborate with ITS to resolve all processing issues related to the process. Employee will process and monitor the individual online course withdrawal requests, process the university (term), late, retroactive, and extenuating circumstances withdrawal requests, research and resolve any issues or discrepancies, and monitor the appropriate shared folders and forms to ensure timely processing, and create and revise forms as necessary using Dynamic Forms or Microsoft Forms. Employee will process disciplinary actions as submitted by the administration.
Employee will reconcile any withdrawal discrepancies with the appropriate staff, using the Banner Student Withdrawn Report, and/or the Office of Financial as requested and as necessary. Will request reports as needed for review and verification of student data updates to ensure data quality and integrity and process accordingly. Employee will make recommendations for process improvement to minimize recurring errors.

Student certifications, data submission, and error resolutions
Employee will run the appropriate processes to submit data files to the National Student Clearinghouse based on the data submission schedules submitted. Employee will review and submit a data submission schedule each academic year. Employee will review error correct error resolution files submitted by National Student Clearinghouse in collaboration with units associated with the errors. Data submissions will include advanced registration files and monthly data submission files. Employee will attend National Student Clearinghouse training webinars to keep abreast of errors and updates. Employee is the primary contact for NCAA certifications and Greek Intake certifications as well as verification of rosters for Intramural Sports as submitted by Student Affairs. Employee will monitor the Enrollment Verification process and direct and train students and staff accordingly.

Resolve student registration and process issues
Employee will process registration-related documents to include but not limited to course overloads, course audits, independent study, drop for nonpayment reinstatements, drop for nonattendance reinstatements, credit by examinations, and undergraduate pursuing graduate courses. Employee will assist with training students and faculty in resolving registration errors.

Other duties as assigned as needed.

Minimum Education and Experience Requirements::

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Knowledge skills and abilities::

Managing Work Processes: Ability to identify, document, draft and provide input to proposed changes to work standards, processes, and procedures for discussion with stakeholders and supervisors. Ability to assist in the development of learning activities designed to implement these changes.
Decision Making: Ability to recommend approaches to solving routine problems relating to programmatic requirements or standards.
Coordination-Operations: Ability to coordinate a limited scope of work operations and processes to meet desired outcomes, including student, staff and program work operation scheduling.Program Management: Ability to address and resolve routine service matters, referring to higher authority for issues outside standard operating procedures. Ability to collect, research and provide preliminary data analysis. Ability to create standardized reports for review by supervisor. Ability to proactively participate in promoting student learning and leadership involvement initiatives in meeting program goals and services. Ability to prioritize workload.Client/Customer Service: Ability to develop good, efficient customer relations within program area. Ability to answer routine requests, referring non-standard issues to higher authority level.Information/Records Administration: Ability to collect and input data and performs research and analysis for supervisory review. Ability to assist with program improvements. Ability to adhere to university, state, and federal confidentiality regulations. Ability to assist with program improvements and documentation.Managing Work and Performance: Ability to monitor work of student workers and staff, closely and ongoing, to assess and problem-solve. Ability to review performance on a daily basis and provide suggestions and gives instructions for improving work.

Preferred Qualifications::

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

At least five years of experience in an administrative office at an institution of higher learning
Knowledge of the Student Banner system or related product
Demonstrated verbal and oral communication skills
Demonstrated knowledge of computer use
Demonstrated analytical and critical thinking skills
Demonstrated knowledge of MS Office or related products

Closing Date::

09/25/2022

Open Until Filled::

No

Other Information:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement::

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).


Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link:

https://jobs.uncfsu.edu/postings/22648

Organization

Working at Fayetteville State University

Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.

FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.

In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.

While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.

FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.

FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.

Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.

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