Sr Business Systems Analyst

Sr Business Systems Analyst - 27329 University Staff 

Description 
Who We Are
System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses.  Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

University Information Services (UIS) provides technical services and enterprise applications to the University of Colorado campuses and the Office of the President. UIS is committed to excellence in customer service and technical expertise. Through the development of enterprise applications, UIS supports the University as a whole with systems used by students, faculty, human resources employees, finance employees, and others.

Position Summary

CU Electronic Research Administration (ERA) Services supports CU's catalog of enterprise research application products and services which serve faculty, staff, students, and affiliate researchers. Components include Proposal Development, Proposal Tracking, Award Tracking, Human Subjects Tracking and Management, Conflict of Interest Tracking and Management, and SPIN. In addition to supporting production modules and ensuring ongoing compliance and reliability, these services are continually enhanced through work requests. While UIS deploys many different technologies to provide these services, the core Research and Grants (R&G), ERA Team, utilizes the InfoEd product. The ERA team provides specialized knowledge to support of integrations between InfoEd and PeopleSoft Grants, PeopleSoft HCM, COGNOS and OnBase.

The Senior Business Systems Analyst position supports the highly specialized InfoEd software application, processes, and services, including reporting and integration support. The campuses have common and distinct business processes that the Electronic Research Administration (ERA) Team supports. The position works with application managers and developers to troubleshoot incidents, shepherd configuration and development, and perform regression testing. This position is responsible for liaising with users to identify and document varying processes to gather business requirements, create functional design specifications, create test plans, and facilitate changes, all for use and operational support of products, custom integrations, and reporting data needed to meet the needs of the campuses. Critical to the success of this position, the person must be skilled at working with various customer groups, stakeholders, technical and functional specialists.

The position reports to the Associate Director of Electronic Research Administration and is exempt from the State of Colorado Classified System.

Where You Will Work
This position has the ability to work remotely within the United States.

Diversity and Equity
The University of Colorado System Administration Office is committed to recruiting and supporting a diverse workforce. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans.

Duties and Responsibilities

Duties and responsibilities of the position include, but are not limited to:

Gathering Requirements

• Defines and manages scoping, requirements definition and prioritization activities for small-scale changes and assists with more complex change initiatives
• Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements for eRA
• Investigates, manages, and applies change requests in line with change management policy

Troubleshooting

• Following agreed procedures, identifies, registers, and categorizes incidents for eRA
• Gathers information to enable incident resolution and promptly allocates incidents as appropriate
• Initiates and monitors actions to investigate and resolve problems
• Determines problem fixes/remedies
• Assists with the implementation of agreed remedies and preventative measures

Analysis

• Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes
• Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration
• Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests
• Investigates data requirements, and applies data analysis, design, modeling, and quality assurance techniques, to establish, modify or maintain data structures and their associated components (entity descriptions, relationship descriptions, attribute definitions)
• Provides advice and guidance to software developers and others using the eRA data structures and associated components

Testing

• Defines test conditions for given requirements
• Designs test cases and creates test scripts and supporting data under direction of the application manager
• Interprets, executes and records test cases in accordance with test plans
• Analyses and reports test activities and results

What We Offer
Salary: The anticipated hiring range has been established at $72,000 - $80,000.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Benefits: The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision and Wellness
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
  • Vacation Days: 22
  • Sick Days: 15
  • Holiday Days: 10
• Tuition Benefit: System employees have the benefit on all campuses 
• ECO Pass: RTD Bus and light rail service
• Additional Perks & Programs: Click here to access a few more Perks and Programs

Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

Additional taxable fringe benefits may be available.

More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/.
 

Qualifications 
Minimum Qualifications:

Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications.  You must meet all minimum requirements listed at the time of application to be considered for this role.

• Bachelor's degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
• Three (3) years' experience with business or technical analysis, which may include any combination of the following components:
  • Documenting business processes
  • Gathering requirements
  • Creating business cases and functional specifications
  • Writing test plans
  • Analyzing and troubleshooting software application issues
  • Testing software application changes
  • Working with enterprise applications

Preferred Qualifications:

Five (5) years' experience with business or technical analysis, as indicated above
• Project management and/or business analysis certifications (e.g., Project Management Professional, Certified Business Analysis Professional, etc.)
• Experience working with the InfoEd application or research administration software or similar application
• Professional work experience in higher education
• Experience working with or at a multi-campus university
• Experience working in a university sponsored programs pre-award, post-award office or a regulatory compliance office

Knowledge, Skills, and Abilities:

To be successful in this position, candidates will need the following:

• 
  Ability to establish and maintain partnerships with a variety of internal and external constituencies
  
• 
  Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
  
• 
  Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
  
• 
  Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
  
• 
  Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate, and facilitate meetings, and make decisions
  
• 
  Computer skills, including the ability to utilize Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems
  
• 
  Ability to collect and document business needs and translate the information collected into technical specifications
  
• 
  Ability to troubleshoot and analyze various systems for enhancements and fixes
  
• 
  Ability to analyze data and determine trends and errors
  
• 
  Ability to learn and apply new technologies
  
• 
  Skilled in technology testing and analysis
  
• 
  Knowledge of incident response and handling methodologies
  
• 
  Knowledge of information technology service management (ITSM) principles and best practices
  
• 
  Ability to self-start and take initiative in completing daily tasks and special projects
  
• 
  Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
  
• 
  Ability to focus on activities that have the greatest impact on meeting work commitments
  
• 
  Ability to respond to requests in a timely manner
  
• 
  Ability to learn and work within the business and organizational structure of CU
  

COVID-19
The University of Colorado has a requirement for COVID-19 vaccinations and full completion of the attestation form within the first 30 days after hire date.  Information regarding this requirement, and exemptions can be found at https://www.cu.edu/vaccine-requirement

How to Apply
For full consideration, please attach the following as separate documents to your application: 

1. A cover letter identifying the job specific minimum qualifications you possess
2. A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the “Job Specific Attachments” box next to each document on the “Required Documents” page of the application for the appropriate documents to be attached. 

When to Apply
For full consideration completed applications must be submitted by September 21, 2022.  Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*

Background Check Statement
The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.

ADA Statement
We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu.
         Application Materials Required: Cover Letter, Resume/CV     

Job Category: Information Technology 

Primary Location: Denver Department: S0001 -- System Administration - 50119 - University InformationServices 

Schedule: Full-time 

Posting Date: Sep 7, 2022 

Unposting Date: Ongoing Posting Contact Name: System HR Posting Contact Email: SystemHR@cu.edu Position Number: 00698867

To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=27329&lang=en







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