Academic Coach/Advisor, Center for Student Success

Mount Saint Mary College
Newburgh, NY, Newburgh, NY, US

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Administrative Jobs
Institutional & Business Affairs, Athletics
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Job Title:   Student Success Coach/Advisor                             

Reports To: Director, Office of Student Success    

Status:  Exempt            


The Student Success Coach and Advisor provides clear proactive education and guidance to students and families, directing them to appropriate institutional resources and assisting them in creating and adhering to plans for academic success.  A primary focus of this position will be the successful academic transition and integration of the college’s first-year population through offerings that include individualized success coaching, mentoring, student outreach, retention-focused programming, and the monitoring of student progress. The Student Success Coach/Advisor will provide supports and a connection to resources in order to encourage student persistence and degree completion. The Student Success Coach/Advisor assists in connecting students to professional staff, faculty, or other resources to ensure every student is receiving the support required for success.

.Primary Duties and Responsibilities

  • Teach students how to navigate resources and provide appreciative advising, counseling, mentoring, and support services to participants through structured individual and group meetings.
  • Maintain and monitor a caseload of students and measure their academic success including the areas of academic support, persistence, retention, graduation rates, and professional development.
  • Inform students of procedures such as withdrawal, repeating coursework, advanced standing credit, graduation, etc.
  • Teach students the skills to self-navigate to degree completion utilizing campus information, student on-line system, and campus resources.
  • Work closely with faculty, administration, and other student services staff to provide complete and accurate academic advising information, to advocate for and support student success and excellent service to students.
  • Visibility, presence on campus and development of strong working relationship with colleagues in the OSS.
  • Design semester schedules, provide guidance on academic matters, academic policies and procedures 
  • Maintain a current understanding of all college academic policies and procedures which might inform student academic progress 
  • Monitor student progress, provide extensive outreach to students, and assist students with problem solving with a particular focus on connecting students with appropriate supports;
  • Meet with students on academic probation, to develop, monitor, and evaluate student educational plans in accordance with Satisfactory Academic Progress guidelines;
  • Meet with students on matters of academic integrity, grade appeal, academic appeals;
  • Cultivate and strengthen relationships with other departments and campus partners in an effort to support student persistence and success
  • Help in the coordination and implementation of special programs in the OSS including but not limited to the Student Transition and Engagement Program (S.T.E.P.)
  • Represent the OSS at college functions and in presentations to parents and current/prospective students (i.e. Open House, New Student Orientation, etc.)
  • Serve as a primary Academic Advisor to a caseload of undeclared students 
  • Assist with the advisement of Transfer students
  • Ability to serve on a variety of task forces and committees, as needed 
  • Attend and participate in staff meetings
  • Additional duties as assigned
  • Requirements

  • A master’s degree from an accredited institution in Education, Higher Education, Counseling, Human Services or a related field 
  • A general understanding of student retention theory 
  • Direct experience providing proactive or appreciative advising support to undergraduate students 
  • A clear understanding of the variety of challenges facing college students today 
  • Evidence of ability to engage, motivate and develop students at the college level 
  • A demonstrated ability to develop mentoring relationships with a diverse student population 
  • Ability to work evening and weekends 
  • Ability to exercise good judgment in prioritizing tasks and meeting deadlines. Ability to collaborate with all levels of employees within the organization.
  • Ability to adhere to schedules and office procedures.
  • Demonstrated organizational ability and strong attention to detail.
  • Strong oral and written communication skills.
  • Strong interpersonal skills.
  • Strong commitment to student support and success.
  • Strong commitment to student service.
  • Organization

    Mount Saint Mary College was ranked a Top-Tier Regional University (North) by U.S. News & World Report, and is on the federal President’s Higher Education Community Service Honor Roll.

    Founded by the Sisters of Saint Dominic in 1960, the Mount has been an academic presence here in Newburgh since 1883. The college's roots in education, and in the training of educators, go even further back to the 14th century and Saint Dominic.

    We offer our students an affordable liberal arts education with 50 academic programs and 3 graduate degree programs. Our strong programs in business, education, the health professions, media arts and the social sciences are linked to high career growth fields. Mount students excel in their chosen fields by selecting internships and study abroad experiences that add dimension and value to their education.

    Location. Newburgh, New York. The Mount is conveniently located in the Mid-Hudson Valley, midway between New York City and New York's capital city, Albany. The Mount is in Newburgh in Orange County, New York, on a beautiful campus that overlooks the western banks of the Hudson River. It's less than a mile from the intersection of the New York State Thruway and Interstate 84, and just a few blocks from entrance to the Newburgh side of the Beacon-Newburgh Bridge. The Mount is also easily accessible by plane, with Stewart Airport just minutes from campus. The Mid-Hudson Valley offers a scope of unparalleled natural beauty in a landscape of mountains, river and forest. Hiking, biking, walking, swimming, mountain climbing, skiing, snowboarding, and our park activities offer so many ways to explore the natural environment.

    Enrollment/Student Body Profile. Our student body is made up of 2,700+ students representing over 16 states and several countries. 1,800 are traditional undergraduate students.

    Academic Programs. The Mount offers 50 undergraduate programs leading to a Bachelor of Arts or Bachelor of Science degree. Our collaboration programs offer you a chance to earn a bachelor's degree, plus an advanced degree with schools like Fordham University, Pace University, and New York Medical College. The college also offers master's degrees in education, business, and nursing.

    Faculty. Students learn from our faculty, the majority of whom hold a Ph.D. or the highest terminal degree in their field. Our Student/Faculty Ratio is 17 students:1 faculty member.

    Average Class Size. 21 students

    Freshman Class Size. Approximately 450 students

    Athletic teams. The Mount offers Men's Baseball, Basketball, Cross Country, Lacrosse, Soccer, Swimming, Tennis, and Track and Field, and Women's Basketball, Cross Country, Lacrosse, Soccer, Softball, Swimming, Tennis, Track and Field, and Volleyball.

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