Category:: Full-time Staff
Subscribe::
Department:: Information Technology
Locations:: Lowell, MA
Posted:: Aug 30, 2022
Closes:: Nov 21, 2023 - 11:59 PM EST
Type:: Full-time
Position ID:: 152604

About Middlesex Community College:

Middlesex Community College (MCC), established in 1970, provides access to affordable education for a diverse community from all ethnic backgrounds and identities, preparing individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities.

The College provides a broad range of services that are essential to attract, reward, and retain talented faculty and staff. The MCC community promotes a culture of inclusion in which our employees feel supported and empowered to best serve our diverse student population. We are proud to offer our classes on both the Bedford and Lowell campuses, as well as a robust online course offering. MCC is committed to transforming lives as we educate, challenge, and support all students as evident in our strategic plan.

As an Affirmative Action employer, MCC strongly encourages members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence to apply.

Job Description:

Title: Network Manager

Unit: Non-Unit Professional (NUP)

Department: Information Technology

Reports To: Principal Manager of IT Infrastructure

Date: August 30, 2022 (Reopened October 31, 2023)

General Summary: The Network Manager supports all aspects of the College's network infrastructure, including operations, maintenance, implementation, and administration of the network, servers, and telecommunications. The Network Manager acts as an expert in IT infrastructure, providing guidance in evaluating, selecting, and implementing new networking technologies as appropriate. Along with the IT Infrastructure team, the Network Manager is responsible for information security, day-to-day network monitoring, maintenance, and resolution of complex network problems. The Network Manager assists with project planning and execution to upgrade existing capabilities and implement new functionality. The position requires occasional work outside of normal business hours (early morning, evening, weekends, holidays, etc.).

Essential Duties and Responsibilities:

• Develops, implements, manages, and enforces network and system policies, and assures network is in compliance with MCC policies, and federal, state, and local regulations.
• Deploys manages, and maintains network information security systems and services, including firewalls, intrusion detection systems, encryption protocols, and monitoring.
• Collaborates with the system manager to manage essential network services, including DNS, DHCP, Active Directory domain services, endpoint protection, and virtualization technologies.
• Oversees network and system monitoring, reviews alerts, and responds appropriately.
• Creates and maintains network documentation, including network topology, equipment inventory, and administrative procedures.
• Configures, monitors, and maintains wired and wireless voice, video, and data network infrastructure including basic wiring, switches, wireless access points, and network access control, across a multi-building and multi-campus.
• Works with vendors and external network consultants as needed.
• Collaborates communicates, and cooperates with staff to minimize network disruptions to the campus community, ensure consistent communications to constituents regarding network and system status, and achieve organizational and institutional objectives.
• Provides on-call coverage for emergencies or cancellations.
• Manages and deploys telecommunication call systems and applications to organizational users.
• Assists with research on new technologies, project planning, and project management.
• Routinely lifts and carries equipment; stoops bends, stretches, and crouches to install and maintain service network infrastructure, including under desks; and travels to various locations to conduct assessments and site inspections on network equipment.
• Promotes the College's mission by:
  • Building effective partnerships with co-workers throughout the College and providing assistance when needed.
  • Ensuring optimum service to all internal and external partners in response to all requests for service and information.
• Performs other duties as assigned

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related field
• At least one (1) year related experience administering enterprise networks, telecommunication, and infrastructure.
• Demonstrated experience managing the following technologies:
  • Virtualization technology, ideally VMware
  • Dell servers and enterprise storage
  • Enterprise Windows Server environment
  • Enterprise Linux Server environment
• Demonstrated experience working with some of the following:
  • Wired and wireless networks
  • Switching, routing, next-generation firewalls
  • Active Directory
  • Avaya Cloud Phone System
  • Extreme Networks Equipment
  • DNS, DHCP, TCP/IP, UDP, VLANS, telephony, SSL/TLS, multicasting, and encryption
  • Network topology, network architecture, protocol stacks and layers, network access control, overlay/virtual networks.
• Highly technically skilled and administratively organized
• Excellent interpersonal, oral, and written communication skills
• Ability to proactively work on problems of diverse scope and exercise good judgment, initiative, resourcefulness, and follow-through without supervision
• Ability to independently research best practices, policies, issues, and technologies and integrate findings into systems and IT administration
• Ability to work collaboratively with other technical and non-technical staff, students, and faculty to achieve organizational and institutional objectives.
• Ability to establish rapport and maintain harmonious working relationships with students, faculty, staff, and administrators with diverse identities/backgrounds such as socioeconomic level, sexual orientation, race, ethnicity, and veterans, including those with different levels of academic preparation and varying physical and learning abilities.
• Must be able to work a flexible schedule, including early mornings, evenings, and weekends as required

Preferred Qualifications

Earned certifications in the following areas:

• Earned certifications in the following areas:
  • CompTIA: CompTIA Network+, CompTIA Security+
  • Microsoft: Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
  • Cisco: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP)
  • Extreme Networks: Extreme Certified Specialist (ECS), Extreme Certified Network Associate (ECNA)
• Previous experience in a technology center at a higher education institution
• Bilingual skills

Additional Information:

Salary Range: $80,000 - $85,000 actual salary commensurate with academic background and experience. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits which include:

• High quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Reasonable Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time
• Tuition Benefit for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee parking on Bedford and Lowell campuses

Location: Lowell campus with occasional travel to Bedford as needed

Hours: 37.5 hours per week, schedule to be determined upon hire; this position will be eligible for a maximum of two days of telework in accordance with the College's telework policy.

Expected start date: June 2023

Application Deadline: November 21, 2023

Application Instructions:

All applicants must apply online by submitting:

1. Cover Letter
2. Resume
3. Names and contact information for three (3) professional references

Pre-Employment Requirements:

The College will not sponsor applicants for work visas.

Candidates for employment should be aware that all Middlesex Community College students, faculty, and staff are required to be fully vaccinated. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process. Please review the College's COVID-19 Vaccine Policy for Employees for more information.

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

Middlesex Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you do not have access to a computer, please contact Human Resources at careers@middlesex.mass.edu.

Middlesex Community College strives to make the application and interview process accessible for all applicants but understands that applicants may still encounter barriers due to ability, language, or technology. If we can make the process any more accessible for you, contact Human Resources at 781-280-3549 or careers@middlesex.mass.edu.