Job Title:

Support Analyst (IT-Client Services)

Department:

Client Services

Work Location:

ALL SITES

Duties:

Under the direction of the Technical Coordinator or Assistant Manager of User Support Services, the Support Analyst is responsible for troubleshooting, diagnosing, and repairing computing-related problems. As part of the USS Technical Team, this position will assist in projects and Client Services Systems, included but not limited to VDI, SCCM, JAMF, Apple, Security, AD, Life Cycle Management, Copier/Pay-to-print, classroom technologies.

• The primary focus is on field repair and onsite troubleshooting working directly with users providing high customer service levels.
• Responding to trouble tickets/email or walk-ins.
• Will be assigned to fill in on phone duty when needed.

The Support Analyst is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.

Education/Experience:

Associate’s degree and 3 years’ work experience in the following required:
• Providing in-person, walk-up or remote support
• Deploying and supporting Windows
• Installing/uninstalling PC hardware/software
• Performing mass workstation deployments and migrations
Bachelor’s Degree preferred.
At least one of the following certifications: A+/N+ Certifications or Microsoft/Apple Certifications or IT/Helpdesk Certifications. VMware certifications and other technical certifications are a plus.

Qualifications:

• Knowledge of operating system concepts and operation.
• Familiarly with programs, languages, and supported software packages.
• Above average communication skills with ability to collaborate.
• Knowledge of personal computing hardware components.
• Demonstrated analytical ability to logically approach problems.

Position Status:

Full Time

Hours:

Monday-Fridays, 8:00 am to 5:15 p.m. (may vary)

Minimum Starting Rate:

$26.77

Hourly/Salary:

Hourly

Review of Applications Begins:

08/29/2022

Position Type:

Support/Hourly Staff

Posting Number:

SS00402P

Open Date:

08/22/2022

Open Until Filled:

Yes

Special Instructions to Applicants:

Please apply online with required material.

Please apply online on the jobs.morainevalley.edu site.NOTE: Please do not use a third party site such as Indeed to submit your application. Upon successful submission, you will receive a confirmation email. Questions, please contact hr@morainevalley.edu or 708-974-5704.

To ensure consideration, please apply prior to the review date. Moraine Valley Community College Office of Human Resources L167 (708) 974-5704