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Student Services Administrator

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Student Services Administrator
The Department of Student Affairs is seeking a Student Services Administrator who reports to the Director of Student Life. This position assists in leading and managing all student life initiatives, services and resources, including but not limited to student communications, student events and activities, support services (health insurance, international students, students with disabilities) and student organizations. The Student Services Administrator aids in managing the implementation of non-academic policies and the resolution of related grievances or complaints and the consultation, evaluation and referral of students to a network of support services in the Hopkins community and externally. Serve as an advocate for students within SAIS and the larger Hopkins community.


This position does not offer sponsorship.

This position must be worked from Washington, DC.

This position requires occasional nights and weekends, as needed.

Specific Duties & Responsibilities:

Strategic Direction & Management:
  • Assist in the development and implementation of Student Affairs policies and procedures.
  • Analyze current student organization needs and create and streamline processes to meet those needs.
  • Anticipate future requirements among student organizations and address requirements in timely manner.
  • Lead the development and implementation of student development programming aligned with the school's mission.
  • Understand and streamline student case competition process.
  • Develop, implement, and market services that support the student experience.

Students with Disabilities:
  • Meet with students with disabilities or undiagnosed disabilities, collect appropriate documentation, and inform faculty members by formal letter of student accommodations.
  • Work with JHU Disability Services Officer for discussion and accommodation approval. Work with academic programs in Washington, with Student Affairs at SAIS Europe in Bologna, and with the Hopkins-Nanjing Center Washington Office, to implement accommodations as needed.

Fellowship Advisor:
  • Keep students informed of fellowship opportunities and deadlines.
  • Coordinate Fulbright Fellowship process; advise students and critique proposals; schedule faculty interviews; submit campus committee evaluation through IIE system.
  • Coordinate Boren/NSEP application process; advise students and critique proposals.
  • Counsel students on other appropriate fellowships for their areas of interest.
  • Contact for International Fulbright Scholars attending SAIS.

Collaboration & Representation:
  • Build relationships with external constituents (e.g., staff, faculty, students, alumni, and employers within and outside the University).
  • Collaborate with external constituents seeking partnerships with Student Affairs and student organizations and secure resources to meet their needs.
  • Represent the Assistant Dean of Student Affairs and Director of Student Life.
  • Engage in professional activities at the local, regional, and/or national levels to identify and share best practices.
  • Collect and analyze data from student feedback, produce reports and proposals.
  • Actively coordinate and/or participate in appropriate Johns Hopkins University SAIS committees, task forces, and professional associations and conferences.

Student Advising/Support/Case Management:
  • Serve as student conduct hearing officer.
  • Meet with students in time of crisis and help to provide the appropriate resources.
  • Coordinate and implement annual student involvement fair.
  • Assist with the registration process for new student organizations.
  • Facilitate difficult/sometimes uncomfortable conversations with students.
  • Follow up with students that have expressed previous concerns.
  • Proactively create and implement programming to meet student needs.
  • Assist with the advising of the Student Government.

Student Health Liaison:
  • Answer student questions about the University Student Health Benefit Plan.
  • Track immunization forms required by DC for incoming students.

Housing Coordinator:
  • Offer students advice on finding housing.
  • Maintain housing website through contracted service.
  • Edit SAIS Guide to DC with resources for living in Washington, finding housing, and life at SAIS.

  • Assist in the coordinating and managing of New Student Orientation.

General Services:
  • Connect students in crisis with counseling, medical care, emergency travel services and other resources.
  • Work with JHSAP on voluntary and involuntary referrals, conditions of enrollment, risk assessments, peer support program.
  • Perform other duties as assigned.
  • Serve as representative of the Office in the absence of the Director, as necessary.
  • Serve as a member of the Student Affairs Staff and participate in department and office meetings as scheduled.
  • Serve as an administrative support for the Assistant Dean of Student Affairs.

Minimum Qualifications (Mandatory):
  • Bachelor's Degree required.
  • Master's Degree in College Student Personnel or related field, desired.
  • Three years of related experience required.
  • A minimum of one year of full-time professional experience or two years as a Graduate Assistant at a college or university, in Student Affairs is desired.
  • Additional education may substitute for required experience, and additional related experience may substitute for education, to the extent permitted by the JHU equivalency formula.*

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

* Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Special Knowledge, Skills & Abilities:
  • Demonstrated ability to work independently and collegially with staff, faculty and off-campus community partners.
  • Demonstrated ability to plan, organize, and execute events.
  • Experience advising student organizations/groups.
  • Strong commitment to service, social justice and student leadership development.
  • Excellent leadership, organization, interpersonal, and oral/written/presentations skills.
  • Knowledge of and commitment to the principles of student development.
  • Demonstrated ability and willingness to work evening and weekend hours.

Computer & Other Special Needs for Position:
  • Strong working knowledge of PC's and Microsoft Office applications (Word, Excel), the Internet and e-mail applications (preferably Outlook).
  • Occasional nights and weekends, as needed.

Classified Title: Student Services Administrator
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $46,650 - $64,100 (Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday 8:30 am - 5:30 pm
Exempt Status: Exempt
Location: JH at SAIS - Washington, DC
Department name: Student Affairs
Personnel area: SAIS

The successful candidate(s) for this position will be subject to a pre-employment background check.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

To apply, visit

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