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Business Analyst for Enrollment and Student Success

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Job Details

Position Number:

998660

Functional Title:

Business Analyst for Enrollment and Student Success

Position Type:

Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

Enterprise Application Development and Delivery teams plan, integrate, and support IT services that are essential to University business functions. Our work includes planning and managing resources to deliver outcomes aligned with University strategic goals. The technical capabilities we support include platforms for digital workflows, ERP, digital engagement, and IT service management.

Position Summary:

The Business Analyst for Enrollment & Student Success will lead day-to-day development of business and functional requirements for technical work, primarily supporting student success and enrollment management initiatives. This position will also help document and revise existing business processes so that they are efficient and utilize campus technologies effectively.
The BA works with staff in functional areas in enrollment management and student success as well as architects, systems analysts, and developers to help qualify and shape work requests so that priority and effort are accurately evaluated and appropriate resources are scheduled for timely delivery of high quality IT solutions. The BA also assists clients in the testing and review of technical solutions delivered by platform teams.
The BA works with a variety of software development lifecycle and project management approaches to help the University achieve strategic goals.

Minimum Qualifications:

  • Mid to late career with Masters and 2 to 4 yrs experience; Bachelors and 3 to 5 yrs experience; or equivalent education/work experience
  • Education background includes a major in computer science, information technology, business administration, or other related discipline
  • Prior experience as a business analyst and/or quality assurance analyst
  • Ability to facilitate communication between people across various disciplines, levels of experience, and authority

Preferred Qualifications:

  • ECBA, CCBA, or CBAP certification (or equivalent) strongly desired
  • Experience with student modules in Ellucian Banner (or other SIS system) is strongly desired
  • Proficiency with Microsoft Office applications – especially Word, Excel, Visio, PowerPoint
  • Experience working independently and in groups
  • Familiarity with ServiceNow, Google Docs, Box

Recruitment Range:

Salary commensurate with experience

Org #-Department:

Info Technology Services - 23101

Job Open Date:

08/18/2022

For Best Consideration Date:

08/25/2022

Open Until Filled:

Yes

FTE:

1.000

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Exempt

Percentage Of Time:

50

Key Responsibility:

Functional area process support

Essential Tasks:

  • Act as a liaison between platform teams, functional area staff, and vendor representatives
  • Contribute to development and maintenance of strategic roadmap representing functional area business needs
  • Assist in establishing and documenting functional area processes
  • Assist in process improvement efforts
  • Connect functional area staff to existing processes and technical solutions for business needs
  • Contribute to the development of business requirements for IT work requests

Percentage Of Time:

30

Key Responsibility:

Demand qualification and shaping

Essential Tasks:

  • Perform discovery, fact-finding, and current state analysis needed to qualify work requests
  • Create cost and resource plans for work requests
  • Assist in the routing of work requests to platform backlogs or escalate for project prioritization
  • Aid in the creation of work breakdowns (project tasks, stories)

Percentage Of Time:

20%

Key Responsibility:

Project process support

Essential Tasks:

  • Contribute to testing strategy
  • Write test plans and test cases
  • Assist with execution of test plans, user acceptance testing, and quality reviews

Physical Effort:

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - C, Talking - C, Sitting - C

Work Environment:

Inside - C

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Find Us
Website
Telephone
336-334-5009
Location
723 Kenilworth Street
Greensboro
NC
27402
US
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