Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Worklet and select Find Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Operation of athletic department's network Information Technology systems to support departmental mission.

Job Description

Essential Functions:

• Provide network design and planning for construction and renovation projects.
• Design and plan access management and surveillance systems for construction and renovation
• projects.
• Maintain support-level knowledge of campus standard and department-specific software.
• Manage annual budget for Information Technology operations.
• Develop and monitor goals in the department’s Strategic Plan.
• Provide first-level support for networking and connectivity.
• Administer and operate Lenel card access and surveillance system.
• Build department specific software loads for laptop and desktop PC’s.
• Configure, install and support networked and local printers.
• Develop and maintain PCI compliant ticket sales workstations.
• Install and maintain Paciolan system software for client computers.
• Provide front-line support for networked and local printers.
• Provide business-day response to requests for support services.
• Provide support for multiple operating systems including Windows, Mac OS, iOS, and Android. Maintain current knowledge of technology industry trends.
• Recommend changes in hardware and software to increase overall effectiveness of computer operations.
• Manage network computer systems, network and PC, to provide 100% uptime, data integrity and system use support.
• Evaluate department requests for non-standard hardware and recommend.
• Be available for emergency situations concerning the main system software or hardware or end users.
• Provide connectivity support for staff mobile computing devices.
• Request services for department or staff as needed.
• Track and process for payment all invoices concerning telecommunications, on-campus and off campus, (i.e. AT&T) for data lines (computer), modems, and remote site equipment.
• Serve as departmental liaison to WFU IS Department.
• Maintain computer equipment inventory for Athletic Department.
• Maintain environmental safety regulations for network hardware in compliance with maintenance contract, as well as maintain departmental compliance with software copyright laws.
• Attend seminars, training classes, network meetings, to remain current with computer technology issues.
• Serve as the Athletic Department liaison to third party technology vendors.

Required Qualifications, Knowledge, Skills, Abilities:

• AA/AS degree and 3+ years experience in PC hardware and software support. An equivalent combination of education and experience may be accepted.
• Support level knowledge of client operating systems including Windows, Mac OS, iOS and Android.
• Knowledge of wired and wireless connectivity principles.
• Ability to troubleshoot and identify technical problems.
• Ability to work closely with other departments on diverse projects.
• Knowledge of networking protocols and physical network design.
• Interpersonal communication skills.
• Writing communication skills.
• Strong organization skills.
• Able to manage multiple projects simultaneously.
• Able to research and problem solve issues independently.
• Ability to work evenings and weekends.
• Valid driver’s license with good driving record; must be insurable.

Preferred Qualifications:

• BA/BS degree.
• A+ certification.
• Hardware support and repair experience.

Accountabilities:

Responsible for own work

Additional Job Description

Wake Forest University requires proof of full vaccination with an FDA approved or authorized COVID-19 vaccine for all positions posted on or after September 13, 2021. Wake Forest University requires that you provide satisfactory proof of full vaccination status to Human Resources within three days of your hire date. You must also maintain full COVID-19 vaccination status, as classified by the CDC, during your employment at Wake Forest University.

Consistent with federal, state and local law, Wake Forest University will consider accommodations for disability- and religious-based reasons unless providing an accommodation would result in an undue hardship to the University.

If you seek an accommodation from the vaccination requirement for disability- or religious-based reasons, you should contact Human Resources.

New employees who are hired into positions posted prior to September 13, 2021, offers of employment made to new employees prior to that date, and employees for positions at Graylyn Conference Center are generally exempt from the vaccination requirement unless the employee’s position is otherwise subject to a vaccination requirement due to the essential components of the position as described in Policy.

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.