Job Description:

 

 

Office of Information Technology

Manager, Endpoint/Hardware Services

 

The Manager, Endpoint/Hardware Services provides operational management and strategic leadership of the OIT Endpoint Hardware Services team, including OIT Stores Operations and Service & Repair. This is a pivotal role in maintaining the reliable supply, quality and service level of computers, printers, and mobile devices for the entire Brown community. This position is also responsible for managing the day to day supervision of approximately four employees plus a small number of students and/or interns. This position may occasionally be required to work outside regular business hours.

 

Education & Experience

• Bachelor’s degree preferred

• 2-4 years of experience within an IT environment required

• Lead or supervisory experience

• Expertise with computer/printer/mobile hardware specification, deployment, management, service & repair, procurement and inventory management preferred

• Strong parallel focus on high customer satisfaction and supportive team leadership

• Advanced professional service and repair knowledge of computer/printer/mobile hardware

• Expertise in designing and selecting hardware standards

• High initiative to collaborate with other internal teams to meet challenges

• Strategic vision to select efficient technologies, optimize processes, and maximize awareness and responsiveness to CIS and community needs

• Ability to multitask and prioritize competing tasks and projects to meet the goals of the organization

• Excellent interpersonal, written and oral communication skills are essential. Superior customer service and customer focus skills are required

• Ability and willingness to learn and teach various technologies to staff and others

• Ability to keep abreast of new developments and innovations in the use of computers as they apply to the higher education user community at Brown

• Ability to work in and foster a collaborative team environment

• Experience in vendor and budget management is preferred

• Experience in working in higher education preferred

• Possesses a willingness and ability to support a diverse and inclusive environment

 

Additional physical demands and working conditions:

• Driver’s license required

• Requires the ability to occasionally lift 50lbs.

• This position may occasionally be required to work outside regular business hours.

 

All offers of employment are contingent upon successful completion of a criminal background check, education verification and DMV is required.

 

 

 

Recruiting Start Date:

 

 

2022-05-10-07:00

 

 

Job Posting Title:

 

Manager, Endpoint Hardware Services

 

 

Department:

 

Office of Information Technology

 

 

Grade:

 

Grade 10

 

 

Worker Type:

 

Employee

 

 

Worker Sub-Type:

 

 

 

Regular

 

 

Time Type:

 

Full time

 

 

Scheduled Weekly Hours:

 

37.5

 

 

Position Classification:

Hybrid Eligible

 

 

Submission Guidelines:

 

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

 

 

 

Vaccination Requirements:

In order to maintain 90% or greater universal vaccination rates on campus, all newly hired employees at Brown University must receive the final dose of the COVID-19 vaccine before they begin work, unless they are approved for a medical or religious exemption. All employees must also receive a COVID-19 booster within thirty (30) days of becoming eligible. For more information, please visit the Healthy Brown site.

 

 

Still Have Questions?

 

If you have any questions you may contact employment@brown.edu.

 

 

 

EEO Statement:

Brown University is an E-Verify Employer.

 

 

Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.