Job no: 515109
Work type: Staff Full Time
Location: UMass Amherst
Department: Physics
Union: PSU
Categories: Computer & Information Technology, College of Natural Sciences

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Computer Systems Administrator (CSA), will implement and support policy decisions, and represent CNS and both departments in appropriate meetings/projects. The CSA, with a strong ability to prioritize and make decisions for computing facilities of the two departments, is responsible for support of research, teaching and administrative network-attached workstations, stand-alone computers, peripherals, hardware, software and all network connections. In addition, the CSA supports, research operations, programming servers, programming interactive software, project development, and resolution of client issues for Windows, Macintosh and Linux systems.

Essential Functions

Other Functions

• Work collaboratively and effectively to promote teamwork, diversity, equality and inclusiveness.
• Perform other duties as assigned in support of the mission and goals of the College of Natural Sciences
• Work in partnership with colleagues within the CNS community and across the campus to support the Dean’s strategic priorities.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s Degree.
• One (1) year demonstrated proficiency in LINUX systems management for multiple users in a networked computer environment.
• Ability to work independently to organize multiple tasks and set priorities for action, take initiative, be creative, achieve goals in a timely manner and operate with self-direction in a fast-paced and changing environment.
• Excellent interpersonal and communication skills.
• Ability to interact effectively, and work productively with a diverse population of faculty, staff and students, with a history of establishing and maintaining positive working relationships.
• Ability to formulate plans, prioritize goals, collaborate, work with and develop deadlines, and implement and manage multiple long and short-term IT projects simultaneously while maintaining high standards of accuracy and quality for the Departments and for a multiple customer/user base.
• Demonstrated experience configuring and supporting Windows (all versions) and Macintosh operating systems and managing computers using the Solaris and/or Unix/Linux operating systems.
• Ability to design and develop clear instructional materials, and to communicate with patience and clarity technical concepts to a non-technical audience, including individuals and cross-functional teams with diverse backgrounds and experience.
• Experience with network switches and an understanding of network topology, including VLANs.
• Extensive knowledge of computer network protocols such as TCP/IP. Demonstrated success in implementing TCP/IP-based network applications in support of needs which include but are not limited to: Internet-based mail handling software (SMTP, POP); File- Transfer-Protocols (SFTP); Interactive network logins (SSH); Network-based printing services (LPR/LPD), LDAP, Samba and MySQL.
• Ability to complete any assigned trainings by their supervisor, Department, College, or University.
• Understands responsibilities with respect to conflicts of interest and performs in ways consistent both with law and with University policy.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s Degree in Computer Science preferred.
• Three (3) or more years demonstrated proficiency in LINUX systems management for multiple users in a networked computer environment.
• Previous experience working in an academic environment.
• Knowledge of Windows and Mac management solutions like JAMF and KACE.
• Knowledge of computer and network hardware and cabling.
• Knowledge of PERL, Python, PHP and/or C programming language is desirable.

Physical Demands/Working Conditions

• Typical office environment.
• Ability to lift and manipulate moderately heavy objects such as CPUs and computer monitors.
• Ability to climb 6'-12' ladders.
• Willingness to work in teaching and research labs where hazardous material or conditions are present. Ability to successfully complete appropriate EH&S safety training.

Work Schedule

• Typically, Monday – Friday, 8:30 am – 5:00 pm.
• Required to work some nights and/or weekends.
• Ability to be on-call as needed for emergencies.

Salary Information

Level 28

PSU Salary Ranges

Special Instructions to Applicants

Along with the application, please submit a resume, cover letter, Diversity Statement (see below) and contact information for three (3) professional references. The search will remain open until filled.

As part of a commitment to their own multicultural community, CNS seeks an individual with a demonstrated commitment to diversity and one who will understand and embrace university initiatives and aspirations. In addition to application materials above, candidates will need to submit a Statement of Contribution to Diversity, Equity and Inclusion. The Diversity Statement should identify past experiences and future goals. These contributions may result from lived experiences, scholarships, and/or mentoring, teaching, and outreach activities. (https://www.cns.umass.edu/diversity-equity-inclusion)

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Aug 17 2022 Eastern Daylight Time
Applications close: