Director of Enrollment Operations

Ursinus College
Collegeville, PA

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details


Reporting to the Vice President and Dean of Enrollment Management, this position is charged with enhancing the process-driven approach of the division through strategic project management. The Director, in collaboration with key internal and external partners, establishes, maintains, evaluates, and revises best practices in the execution of operational processes of the division, thereby supporting the ambitious vision of the institution to be the first choice for prospective students.

The Director leads a motivated operational unit striving to support the college’s enrollment efforts through the application of highly functional processes and enhanced utilization of technology. Manages a team of three, with direct supervision of the Slate Administrator. The Director works collaboratively with senior leadership to support the day-to-day operations of the division while harnessing enrollment best practices efforts to inform the strategic direction of the enrollment division. This includes streamlining of practices and development of policies/processes designed to increase efficiency of staff and maximize use of technology.


The Director will be confident and team-oriented, with aspirations for campus-wide involvement and impact. Will act as a resource for direct reports and campus partners alike and exhibit professionalism in every interaction. The Director will:

  • Supervise the daily processes for enrollment operations
  • Responsible for quality control and oversight of all functions of the enrollment operations processes
  • Hire, mentor and evaluate staff members in Enrollment Operations department
  • With the Director of Admission and Enrollment Operations team members, manage the online application reading process, ensuring accurate processing of applications, and supporting documents received
  • Oversee the import, data entry, and review process of all applications for admission
  • Manages scanning and uploading of all electronic documents received by the Admissions Office
  • Manages queries to assist with the completion and review process of applications based on status and type of application
  • Coordinate the daily review of application checklists based on these queries to account for all materials received and to move completed applications to 1st read bins in a timely manner
  • Coordinates timeline and logistics of the admission file review process, assessing and addressing gaps in technology needs, reader progress, and applicant/admit pool metrics, providing substantive information needed for efficient Admission Committee review
  • Responsible for reconciling decisions as they move through the online reader bin system, printing all first-year decision letters based on admission decision deadlines and overseeing the preparation of the admit packets with the correct scholarship letter and appropriate enclosures
  • Develop, and improve the read process timelines and logistics in collaboration with the Director of Admission, Director of Enrollment Marketing, and the Director of Analytics
  • Assess and address gaps in technology needs, reader progress, and applicant/admit pool metrics, providing substantive information needed for efficient Admission Committee review
  • Possess overall knowledge and understanding of the application and data entry/review processes within Slate
  • Work in collaboration with the Director of Admission in managing the training of new Admission staff in Slate
  • Actively explore best practices and innovative approaches regarding the use of Slate for maximized enrollment growth in collaboration with the Slate Administrator
  • Maintain accounting for departmental budget. Review monthly budget statements and reconcile accounts
  • Collaborate and manage select, third-party strategic partners in support of enrollment programs and initiatives
  • Oversee the effective operations of the Enrollment Division, including, but not limited to, systems maintenance, decision coding, and confidential care of student records
  • Engage in long-term planning and evaluation, as well as resource assessment and budgeting procedures
  • Partner with the assigned Associate Director of Admission in the processing of the enrollment division’s engaged enrollment strategies
  • Creation of policies and procedures for the division
  • Supports all admission events through delegation and follow-up with the admission team members responsible for each event
Requirements and Qualifications

Minimum Qualifications

The college seeks a team member adept at strategic thinking and embodying a spirit of collaboration. This includes the following qualifications:

  • Bachelor’s Degree and 5+ years of progressively responsible admission, higher education, or related experience
  • Desire to work in a fast paced, student-centric environment where multiple, complex projects and competing goals need to be managed simultaneously
  • A deep commitment to and passion for 21st century, liberal arts education
  • An in-depth knowledge of, and passion for, the liberal arts
  • A desire to play a significant role in the mentorship and guidance of staff
  • A desire to join and foster a dynamic, transformative campus culture
  • A collaborative and transparent approach to problem-solving
  • The cultural competency needed to promote diversity honorably and prominently in all its forms
  • A thorough understanding of current enrollment trends and how both technology and data analytics can best be utilized to influence enrollment
  • In-depth knowledge of Slate CRM
  • The desire to join and foster a dynamic, transformative campus culture
  • Excellent written and oral communication skills
  • A valid driver’s license and the ability to participate in significant travel
  • Ability to stand in one place for significant amounts of time and ability to lift boxes up to 40 pounds

Additionally, the desired candidate will have previous supervisory experience, with a keen understanding of the transparent establishment of expectations and accountability, and at least five years of progressively responsible experience in project management, research, and/or a higher education environment.

Preferred Qualifications

  • Master’s Degree and 5+ years of admission experience at a regionally accredited, liberal arts institution
  • Experience with data and reporting, and a desire to provide enrollment research support

Interested candidates should apply here. Once you create an applicant account, you will be prompted to upload your cover letter, resume, and a list with contact information for three references to the applicant database.

Ursinus is an AA/EO employer. Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law in the administration of any of its educational programs or activities or with respect to employment.


About Ursinus College

  • Founded in 1869
  • First admitted women in 1880
  • 1,650 students from 35 states and 12 countries
  • 20% students of color
  • 12 to 1 student-faculty ratio
  • Accredited by the Middle States Commission on Higher Education (MSCHE)
  • All students and faculty are issued laptop computers
  • Nationally renowned First-Year Experience, including the Common Intellectual Experience(CIE) Freshmen Seminar
  • Over 60 courses of study, including a variety of interdisciplinary programs.
  • The Center for Science and The Common Good offers students the opportunity to focus on the intersection of science and society.
  • Idyllic 170-acre campus 25 miles from Philadelphia
  • Member of Phi Beta Kappa, the Watson Foundation list, Project Pericles, Bonner Leader Program
  • Member of Project DEEP, the Annapolis Group, the Centennial Conference
  • Home to the Berman Museum of Art
  • U-Imagine Center for Integrative and Entrpreneurial Studies

The College's most important assets are its faculty and staff. From time to time, a variety of job opportunities are available, both part-time and full-time. Ursinus is an ideal workplace where there are excellent resources and benefits and, of course, great people. The campus is beautiful and the students keep you young.

Ursinus College is committed to the celebration of and respect for human diversity.

Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law with respect to all aspects of employment.

Ursinus College complies with all federal, state, and local statutes and regulations governing employment practices.

Ursinus College is an equal employment/affirmative action employer.

All employees are expected to abide by Ursinus College’s equal employment/affirmative action policy.

Specifically, in matters affecting employment and application for employment, the College will take affirmative action to ensure that each employee and applicant, regardless of race, color, national origin, gender, sexual orientation, religion, age, creed, ancestry, veteran status, marital status, or disability (except as limitations may be mandate by law) is accorded equal treatment with respect to terms and conditions of employment, including recruitment, hiring, placement, and opportunities for advancement. The College will make good-faith efforts to enhance employment opportunities for minorities and women compatible with the availability of qualified candidates in relevant employment markets in which Ursinus College is able to recruit.

Ursinus College is committed to the celebration of and respect for human diversity.  We believe that human beings derive meaning and purpose through their membership in groups as well as through their common humanity and their uniqueness as individuals.  Intellectual and personal growth are enhanced by understanding and appreciating the similarities and differences among groups and individuals.

The celebration of, and respect for, human diversity at Ursinus is based on the following:

  • The principles of freedom and the quality of individuals as expressed in the Declaration of Independence and the Constitution of the United States.
  • The practical goal of preparing students to make significant contributions in an emerging global community.  All communities -- local, national and global -- are stronger and richer to the extent that individuals within them are able to communicate and to affirm life-enhancing values.
  • Individuals whose education has been grounded on mutual understanding and the celebration of human diversity are best prepared to contribute to the making of a just and equitable society.

This statement on human diversity should inform and guide the Ursinus College community as it establishes and implements educational and administrative policies and practices.  These ideals seem especially relevant to those policies and practices that touch upon race, ethnicity, age, religion, sexual orientation and gender, and all other aspects which tend to differentiate human groups.

In making this statement on human diversity, Ursinus College at the same time acknowledges the primary importance in an educational community of the diversity of ideas expressed in the pursuit of truth by all reasonable and free minds in an atmosphere of intellectual openness.

This statement on human diversity at Ursinus College has been developed in the context of the mission statement of the College and the institutional values generated by the mission.

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601 E. Main Street

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