S2499

003566

Building & Environmental Tech

Crew Leader

Staff

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Facilities Operations has the responsibility of providing a wide range of services to all administrative departments, student programs, and all academic schools and departments. Services include all aspects of corrective and preventive maintenance, operations, grounds maintenance, housekeeping, utility infrastructure maintenance and operations, business operations, safety, regulatory compliance, project management, and renovations. These duties are conducted for a campus consisting of over 100 buildings totaling 6 million gross square feet on over 275 acres.

This position is responsible for overseeing personnel and procedures of all activities within their respected Building Services unit as building and departmental needs dictate. Responsible for crew leadership in the absence of the building services supervisor. To maintain clean and sanitary conditions in all academic, athletic, and administrative buildings on the campus of the University of North Carolina Greensboro. This includes but not limited to general and detail cleaning in campus facilities, special projects such as event coverage and setups, detail cleaning, furniture and supply moves, customer service and floor care projects.

This position is a mandatory position as defined in the Adverse Weather and Emergency Event Policy.

Some knowledge of cleaning procedures, ability to follow instructions and to perform medium to heavy physical work; an equivalent combination of training and experience. Special certification may be required for some of these positions. Special note: this is a generalized representation of positions in this class and is not intended to identify essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all functions.

Valid Driver’s License Required

High School Diploma or GED; Five years experience working in Housekeeping, preferably in a university environment; Knowledge of floor care and cleaning; Skilled in the use of floor maintenance equipment; Ability to follow procedural directions in the use of cleaning products; Ability to follow instructions

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

$31,200 - $35,043

Facility Services Housekeeping - 56408

4:00PM - 12:30AM, M-F

12

Institutional Services

Building & Environmental Tech

08/12/2022

08/26/2022

1.000

Non-Exempt

Customer Service

1. Strives to improve the level of customer satisfaction and provides a service that meets both internal and external customers’ expectations on a routine basis.
2. Handles routine inquiries and advises supervisor of complaints from customers.
3. Whenever possible, assists supervisor with resolution of problems.
4. Demonstrates professional and positive interactions with customers daily.

Equipment Maintenance and Care

1. Equipment Inventory: Maintain equipment inventory and submit repair tickets to departmental maintenance technician.
2. Equipment Maintenance: Compile maintenance checklist and report need to BES Zone Supervisor.
3. Equipment Deficiencies: Check the work of other crew members and report to the BES supervisor to work together to correct deficiencies.
4. Equipment Recommendation: Suggest and make recommendations on supply and equipment purchases.

Special Projects/Additional Duties

1. Special Projects: a) Campus Special Projects: Performs periodic deep cleaning of campus restrooms, public areas, classrooms, and all other academic and administrative areas owned and/or operated by the University of North Carolina Greensboro. Utilizing various equipment such as (but not limited to): TFC-2000, Kaivac Cleaning Machines, Turboforce Restroom Cleaners, etc. b) Exterior Building Projects: Responsible for outside areas (including porches) up to 25 feet from any building entrance. This includes outdoor waste receptacles, cigarette urns, pressure washing, leaf blowing/sweeping, and aids in the evaluation of snow removal needs. c) Moves: Coordinates with the customer and communicates with supervision to ensure customer satisfaction. Utilizes departmental labor-saving equipment to ensure safe and effective transportation of university property. Adheres to the Departmental Moving SOP, especially in regards to evaluating the weight, time, number of items to be moved, and availability of an elevator within the facility.
2. Floor Care: a) Carpeted Floor Areas: Performs daily floor care tasks as assigned such as vacuuming and stain prevention. Performs periodic floor care tasks to include, but are not limited to extraction, bonneting, and other processes deemed necessary or assigned by supervision. b) Hard Surface Floor Areas: Dust mops daily and mops as scheduled to remove excess dirt and to preserve the finish. Cleans baseboards regularly or as scheduled by the supervisor. Use of labor-saving equipment (scrubbers) is required if the equipment is available. c) Periodic floor maintenance: stripping, top scrubbing, refinishing, and other related tasks as assigned by supervision.
3. Supply/Inventories: a) Delivery of Supplies: Expected to deliver supplies, stock custodial closets, and wash zone laundry as assigned by supervision. b) Inventory of Supplies: Supply levels should be monitored weekly and reported to Zone Supervisor regularly or as requested.
4. Project/Task Leadership: a) Oversight: Personnel and procedures as directed by the Zone/Shift Supervisor to help maintain clean and sanitary conditions in all academic and administrative areas. b) Assist in Direction: Assist in the direction of various working crews/zones and delegate work assignments as directed by supervision. c) Policy and Procedures: Utilize a working knowledge of departmental policies, practices, and procedures to accomplish departmental goals. d) Departmental Deficiencies: Identify areas of improvement to help the zone supervisor and the department become more effective.

Cleaning Responsibilities

1. General Cleaning: Expected to perform general and detail cleaning in private and public areas including (but not limited to) hallways, stairwells, elevators, restrooms/locker rooms, entrance areas, lobbies, gymnasiums, classrooms, lounges, auditoriums, dressing rooms, offices, suites, housekeeping areas and other areas per the assigned cleaning routine or as assigned by supervision.
2. Safety: Understands, notifies, and reports safety hazards and corrective actions that must be taken regarding the accident, as required by OSHA.
3. Training: Completes professional development instruction each fiscal year as directed.
4. Sustainability: Correctly utilizes recycling receptacles as instructed by OWRR to assist in UNCG’s commitment to sustainability as a core value of institutional operations.

Knowledge--Technical

• Properly prepares for floor projects by assessing the overall requirements of the project and acquiring the needed chemicals, supplies, and equipment.
• Coordinates with the Recycling Department to ensure proper procedures are followed.
• Daily cleans and sanitizes all fixtures, showers, floors, the exterior of dispensers’ door push and kick plates, restroom receptacles, partitions, and rails.
• Cleans floor drains and sink drains daily using chemicals restricted to Supervisors only. Monitors stairwells, entrance areas, and common areas for cleanliness.
• Dust mop and damp mop as needed.
• Vacuums carpets in common areas and entrance mats as needed.
• Regularly checks for and cleans wall spots.
• Performs high and low dusting.

Advanced

Customer Service

• Anticipates customer needs, addresses and resolves.
• Represents the work area as needed on matters of concern.
• Monitors the process to ensure customers are well satisfied.
• Identifies special needs and exceptions to the norm; and determines appropriate action.
• Demonstrates ability to make recommendations resulting in improved processes, lowered costs, etc.

Advanced

Communication

• Leads by example in overcoming communication problems in the work area.
• Provides input into the prevention of the problem in the future.
• Consistently demonstrates the ability to effectively express thoughts, ideas, and information (verbal and non-verbal) concerning complex work issues.

Advanced

Safety and Health Compliance

• Inspects work areas and corrects potential hazards.
• Conducts training and safe operation of equipment and pesticides.
• Identifies and corrects potential conditions that affect employee safety; promotes safety standards.
• Reads MSDS and original labels before applying or mixing chemicals. Independently ensures chemicals are labeled and are environmentally safe.
• Discusses safety violations with co-workers who are careless and endangering themselves and/or others.
• Notifies supervisor of safety concerns and makes recommendations for resolution.

Advanced

Interpersonal Skills

• Crosses work units when problem solving as directed or as needed.
• Initiates the ability to determine and share ways to improve the team’s operating procedures.
• Contributes to the understanding of how work area and organization fit into the larger university process.
• Demonstrates personal accountability for completion of required tasks assuring quality results.
• Consistently shares expertise and knowledge with members of the organization/area.

Advanced

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Reading - C, Writing - F, Eye-hand coordination - C, Vision-Visual inspection - F, Hearing - C, Talking - C, Standing - F, Walking - F, Lifting-0-30 lbs. - F, Lifting-30-60 lbs. - O, Pushing/Pulling - F, Climbing-Stairs - O, Bending - F, Squatting - O, Reaching - O

Driving - Car/Truck - O, Inside - F, Outside - F, Ventilation ConditionsDust - F, Ventilation ConditionsFumes - O, Ventilation ConditionsChemicals - O, Ventilation ConditionsGases - O, Chemical Spills - F, Infectious Bacteria - O, Overtime - R, Night/Dark - F