Job Title: Systems Support Engineer Senior (Hybrid)
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 247599
Department Information Georgia Tech Professional Education (GTPE), is an academic division of the Georgia Institute of Technology, a top 10 ranked public university. Providing continuing education for more than a century, and learning at a distance for over 40 years, we enable working professionals and industry partners to access the expertise of a world-renowned research university. We offer professional development courses, certificate programs, and master's degrees to career-focused adults in STEM and business fields worldwide. Our programs are designed to position professionals to deliver immediate workplace impact using knowledge and skills learned from Georgia Tech's faculty experts and each other. Learners can also take Georgia Tech's Massive Open Online Courses (MOOCs), which are produced by GTPE. We deliver programs in a variety of formats including face-to-face, online, and hybrid, to suit the diverse needs of working professionals. GTPE also administers K-12 outreach and English as a Second Language (ESL) programs, and manages learning-centered meeting and conference facilities in Atlanta and Savannah.

The GTPE Technology Services team consists of a 20-person geographically dispersed diverse workforce, operating within multiple functional subgroups (e.g. Helpdesk, Service Delivery, A/V Support, and Academic Support). This position will be part of the 6-person Service Delivery team consisting of both infrastructure support and software analyst/development staff, as well as student assistants. Continuous rapid technology adoption and the overall growth of our organization keeps our team busy. Our team dynamics and exposure to a wide range of exciting enterprise projects, technologies, and process frameworks makes the work very satisfying. There are tremendous learning and networking opportunities, both on this team and throughout the Institute. As part of our lifelong learning organization at GT, we are looking for team members who want to continuously learn and grow with us. Come work with us and join the fun!

Job Summary Responsible for advanced level design, integration, implementation and modification of a wide variety of user information systems usually within a highly complex environment. This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems. Provide functional and technical expertise in support of user systems operation and maintenance. May include support of labs, training facilities and general IT office software and hardware. Provides technical advice and leadership to lower level technical staff. This position will interact on a consistent basis with: system staff and departmental users including management. This position typically will advise and counsel: systems staff. This position will supervise: NA (work direction only)

Responsibilities

Job Duty 1 -
Conduct needs analysis, planning and scheduling the installation of a wide variety of new or modified hardware/software.

Job Duty 2 -
Develop functional and technical IT system requirements and specifications.

Job Duty 3 -
Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access including deploying security and operating system patches.

Job Duty 4 -
Monitor and reports on system performance.

Job Duty 5 -
Support internal departmental servers.

Job Duty 6 -
Maintain hardware and software inventories including developing and updating departmental distributed software license management policy.

Job Duty 7 -
Makes technical presentations to other technical personnel and user department administrators.

Job Duty 8 -
May lead project technical team; provide technical advice to lower level technical staff.

Job Duty 9 -
Perform other duties as assigned

Required Qualifications Educational Requirements
Bachelor's Degree in Computer Science or related discipline, or equivalent combination of education and work experience

Required Experience
Four to six years of job related experience

Preferred Qualifications Microsoft Group Policy administrationWindows server administrationLinux server administrationVDI platform engineering and maintenance (including pool & host experience)Endpoint & server patch management (OS & Application)Server & network monitoringStorage (SAN/NAS) engineering & administrationIT security (firewalls, risk analysis, security hardening)Cloud services integration (Azure/AWS)

Additional Preferred Qualifications
Technical leadership skills

Knowledge, Skills, & Abilities SKILLS
This job requires advanced knowledge of complex concepts, practices and procedures associated with IT systems design, installation and maintenance. Expert knowledge in variety of applications and platforms is required.

Equal Employment Opportunity Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

Other Information

Anticipated Annual Salary $71,035 - $96,607

Grade I5

Background Check

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening