Student Success Navigator, Math Science and Health Careers

SCA00532

Reporting to the Dean, the Student Success Navigator provides a high-quality and broad range of services to the students of the Division. The Navigator will connect with prospective, accepted and current MSHC students to facilitate their entry into the College and connect them to resources and services available. The Navigator will work with MSHC students to help them overcome the academic and non-academic institutional barriers they may face in their progress towards their academic goals.

• Reach out to current MSHC students who have not registered for the upcoming semester and engage in activities related to increasing graduation and retention efforts of the Division of Math, Science, and Health Careers.

• Provide online and in-person concierge service to current MSHC students regarding academic and student support services available and the process to access them.

• Maintain high visibility through dynamic interactions with current and new MSHC students by phone, video conferencing, text, live chat, and email on a regular and consistent basis (weekly or more).

• Connect and communicate with department heads, program coordinators and other units across the institution as appropriate in order to address MSHC student concerns.

• Proactively assist incoming MSHC students through the admissions process. Help them overcome any potential barriers in the student enrollment process.

• Act as a concierge for a cohort of MSHC students by assisting them with administrative processes such as placement, intake form completion, education plan interpretation, course registration and addressing financing needs; follow up to ensure successful outcomes.

• Act as a liaison between MSHC students and other College departments.

• Support incoming MSHC students as they make decisions about their future at the College by engaging in consultative dialogue to explore and uncover their needs and concerns, presenting information in a professional, articulate, confident manner and making referrals as appropriate.

• Provide general information about financial aid and scholarship requirements and processes, as well as other options for financing their education.

• Facilitate and organize student-facing events such as webinars and Accepted Students’ day for the MSHC division.

• Accurately document, maintain, and track all MSHC student interactions, information, and progression through student enrollment processes and document outcomes.

• Gather and report enrollment data as appropriate.

• Perform and report assessment results of the ongoing outreach activities and recommend changes to improve the activities to better serve the MSHC students.

• Maintain outreach, engagement and service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.

• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.

• Cultivate a culture of diversity, equity, respect and inclusion in all working relationships.

• Perform other duties as assigned.

• Bachelor’s degree or higher. Any and all degrees must be from a recognized institutional accreditor.

• At least one (1) year of related work experience within higher education required.

• Strong organizational and time management skills with exceptional attention to detail required.

• Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.

• Ability to work in a fast-paced, collaborative environment required.

• Commitment to the culture of diversity, equity, respect and inclusion; demonstrated ability to build working relationships with people having a wide variety of backgrounds, perspectives and experiences different from one’s own required.

• Demonstrated ability to provide excellent customer service required.

• Demonstrated ability to assess student populations in order to develop effective intervention strategies required.

• Ability to conduct webinars, presentations, live chat, teleconferencing, online calendars and email/text/phone campaigns is required.

• Outstanding written, verbal, and interpersonal communication skills required.

• Awareness of FERPA and ethical principles in working with students required.

• Proficiency using MS Word and Excel required.

• Must be available to work nights and weekends based on business needs and to serve working adults.

• Must have the ability to travel between campuses and for events, as needed.

• Other duties as assigned.

• Experience working in a higher education setting with undergraduates in a recruitment/outreach, admissions, financial aid, and/or student success related capacity preferred.

• Proficiency using an enterprise-wide system (i.e. Ellucian Banner) and CRM preferred.

Main Campus

THIS POSITION IS ELIGIBLE FOR PARTIAL REMOTE WORK


Interested persons should complete an online application.

Cover letter of interest and resume REQUIRED.

Names and contact information of 3 professional references OPTIONAL.

Review of applications will commence on March 14, 2022 and will continue until the position is filled.

Applicants must be legally eligible to work in the U.S. Community College of Philadelphia is an Affirmative Action, Equal Opportunity and Equal Access Employer. The College encourages applications from individuals from traditionally underrepresented groups.

1

Salary commensurate with relevant experience

02/14/2022

Administrator

Full-Time