Responsibilities: The IT Support Technician I is responsible for supporting members of the campus community with a significant range of Macintosh, Windows and smart device operating system versions through consulting and troubleshooting, installing and providing operational support for a broad range of applications used at Johnson C. Smith, and assisting with technology issues involving application servers, general data backup and restoration, classroom computers, and data projectors. The IT Support Technician I works with other IT staff to provide optimal computer support services to the campus community. This position reports to the User Support Services Manager.

Qualifications: Requires a Bachelor’s degree in computer technology, management, business or related field supplemented by one to two years of experience in computer technology/technology education, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Finalists for this position are subject to a background check. Employment is contingent upon the successful completion of a background investigation including criminal history and identity check.

Johnson C. Smith University, a 154-year old historically black liberal arts college dedicated to serving a diverse student body, located in Charlotte, NC. The University has a rich history and is heralded as one of the best of the Historically Black Colleges and Universities in the nation, serving 1400 students in undergraduate, graduate, non-traditional and adult programs. Johnson C. Smith University continues to gain a strong national reputation for integrating the liberal arts with business, the sciences and technology. For more information, please visit http://www.jcsu.edu.

Johnson C. Smith University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability or veteran’s status as it relates to student enrollment or hiring. Johnson C. Smith University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award baccalaureate and master’s degrees. Questions about the accreditation of Johnson C. Smith University may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org).