Requisition ID: req3745

Job Title: Federal Work Study III - Academic Technology Support Student Assistant

Department: Academic Technology Services

Location: Columbus Campus

Employment Type: Student Employment

Employment Status: Student Employment

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: $12.00

Schedule: 
TBD by the needs of department and student schedule between office hours Monday - Friday 8 a.m. to 5 p.m. 20 hrs. max/week.

Current work plan: Work will be On-Site.

End Date(if applicable): 8/12/2023

Job Description: 

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements. 

The Academic Technology Support team (ATS) needs student assistance for the following tasks:

• Troubleshooting and applying fixes to computer and audio/video issues in classrooms and labs
• Assisting instructors with technology needs and questions
• Reviewing training materials or Knowledgebase (KB) articles for accuracy/readability
• Assistance with computer lab installs, regular maintenance and other related projects to learning spaces
• Helping with in-person training when needed

Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.1.         Assists instructors with technology issues in classrooms and labs. This includes (but is into limited to) Computers, monitors, software, audio devices, projectors and cable management. 2.         Documents all work accordingly with a high attention to detail and regularly communicates work to members of our IT staff.3.         Participates in computer lab and software installations. Performs regular maintenance to classroom and lab technology.4.         Works assigned schedule, exhibits regular and predictable attendance as required. Attends required training.5.         Demonstrates initiative in developing and maintaining good working relationships with end users and assets (e.g. other departments and individuals that the Academic Support team works with to resolve issues). 6.         Maintains data and computer security. Backs-up data files, anchors equipment, tracks and verifies work orders and user confidentiality. 7.          Performs other related duties as required. 

Knowledge, Skills and Abilities: 
Knowledge of: Computers/Software, Audio/Visual technology, Microsoft Office.

Skill in: Customer service; operation of personal computers and laptops, and media equipment; performing basic repairs and maintenance to equipment; application of job software programs including word processing and spreadsheets; verbal and written communications; attention to detail. Proficiency in writing with solid spelling and grammar skills required.

Ability to: Apply technical skills in area of specialization; diagnose minor repairs and identify major repair needs; be adaptable to last-minute changes; provide (and receive) constructive feedback.

Minimum Qualifications:

This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Click here for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.

Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109. 

Must have reliable transportation or other means to get to work regularly. 

Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non degree-seeking are not considered eligible for Student Employment. 

Preferred Qualifications: Seeking students from the following Career & Academic Pathways (Areas of Interest):

• Computer Science, Information Technology and Design

 

 

Student Employee Professional Development

Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s):

• CSTATE GROW (Guided Reflections on Work)
  • The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning.
  • Effective Autumn 2020, all student employees and their functional supervisors will participate.
• Career and Leadership Development Program (CLDP)
  • The program consists of paid competencies-based career and leadership development activities designed by Career Services.
  • Effective Autumn 2020, all Tier/Level III Positions will participate.

Career competencies you can expect to learn through Student Employment:

Career & Self Development Critical Thinking Leadership Teamwork Communication Equity & Inclusion Professionalism Technology