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Access Services Library Technician and Overnight Supervisor

NC State University
Raleigh, NC

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Job Details

Posting Number:


Internal Recruitment:


Working Title:

Access Services Library Technician and Overnight Supervisor

Anticipated Hiring Range:

$53,152 (plus 10% shift premium for eligible hours)

Work Schedule:

Sunday -Thursday 10:30pm - 7:30am. Occasional additional weekend or evening hours and other schedule flexibility required.

Job Location:

Raleigh, NC

About the Department:

The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity, diversity, and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine.
Access Services, part of the Student Success division, develops and implements services that connect users with experts, collections, technology, and spaces. The department manages the Ask Us service points at the Hill and Hunt Libraries, providing answers in person, through chat, and throughout the Libraries, whether it’s finding a book or signing up for a technology consultation. Ask Us lending includes a textbook program with a copy of every required textbook and a technology lending service that includes laptops, cameras, circuit kits, virtual reality devices, and more. Access Services manages the 5.3-million-volume collection on open shelves and in the bookBot, manages print and electronic reserves, and supports the discovery and delivery of resources, borrowing books and articles from libraries all over the world for the NC State community.

Essential Job Duties:

This position serves as Access Services Library Technician and Overnight Shift Supervisor for the NC State University Libraries.

Responsibilities include but are not limited to:

  • Oversees information and circulation services at Ask Us service points, including opening and closing procedures, fast-paced environments where people go to get help whether it’s finding a book or signing up for a tech consultation.
  • Serves as a communication node across shifts and library locations to ensure smooth and consistent operations at the Libraries.
  • Organizes projects between libraries, may plan complex moves of library materials, analyze space needs and budget constraints, meeting deadlines, and refining processes.
  • Helps to organize and maintain the print and technology collection and ensure its usability.
  • Performs service evaluation, trend analysis, workflow creation, development of documentation, and staff training.
  • Trains and may supervise staff and, with others, manages a diverse and high-performing student employee community through recruiting, scheduling, training, and supervision.
  • Monitors and troubleshoots patron computing, printing, and staff computing tools; independently and creatively resolves problems for clients; and assists in ensuring the safety and security of people and materials in a high-volume, high-technology research library.
  • Has a high degree of autonomy and navigates ambiguity to enable excellent user experiences and make the hard things easy for the NC State community.

Minimum Experience/Education:

High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.

Other Required Qualifications:

  • Significant and relevant experience providing public/customer service
  • Demonstrated understanding of the current information and learning needs of students in a college/university setting
  • Ability to meet high service standards in all interactions (in-person, by telephone, via e-mail or online)
  • Commitment to fostering an environment of equity, diversity, and inclusion
  • Ability to work effectively in a high-volume, high-demand environment, and to manage multiple, sometimes competing, priorities
  • Familiarity with the content of collections and resources provided in a modern library environment sufficient to assist students and faculty with research-related questions
  • Demonstrated ability to locate, analyze, and interpret data contained in complex online systems
  • Ability to interpret and explain a wide variety of policies and procedures, varying from basic to complex, to the public, and to exercise independent judgment
  • Working knowledge of integrated library systems and experience working with library classification systems
  • Proficiency with a variety of current consumer electronics products such as digital cameras, tablets, projectors, and laptops
  • Computing skills, including familiarity across operating systems and fluency with all office applications
  • Attention to detail, time-management, and organizational skills
  • Very good written and oral communication skills
  • Excellent interpersonal skills and ability to establish and maintain effective work relationships
  • Ability to work independently as well as part of a team
  • Strong problem-solving skills

Preferred Qualifications:

  • Bachelor’s degree
  • Two or more years of relevant experience

Required License or Certification:


Valid NC Driver's License required:


Commercial Driver's License Required?:


Job Open Date:


Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.):


Special Instructions:

Along with your application, please include your cover letter, resume, contact information for four current professional references.

Position Number:


Position Type:


Position Classification Band Title:

University Library Technician

Position Classification Band Level:


Position Classification Salary Range:

$31,200- $60,817

Salary Grade Equivalency:


Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week):



12 Month Recurring

Mandatory Designation - Adverse Weather:

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Non Mandatory - Emergency Event

Time Limited Position:


Is this position partially or fully funded on ARRA stimulus monies?:


Department Id:

250101 - NCSU Libraries


NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

NC State studentsOur 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

NC State bldg in darkOur Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

NC State building oldWith Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.

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