Enrollment Facilitator (24 hours per week)

Fox Valley Technical College

Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus
Hourly Rate
$20.90
Hours Per Week
24


Job Description Summary
This position is responsible for providing outstanding service for helping individuals with any Admission and Registration needs. Employees will possess knowledge of all aspects of Enrollment Services and the College, with knowledge of their area of expertise and usage of the College computer system for information retrieval and reporting.

Work Schedule: 9:30AM - 6:00PM Monday and Wednesday; 7:30AM - 4:00PM on Fridays. Flexibility in work schedule is required.

Job Description
ESSENTIAL JOB FUNCTIONS

• Serves as the initial customer service contact for Student Services: Assess student needs and provide direct assistance to students in helping them to apply to the College, enroll in class, collect documents, process payment, apply for funding, and help them understand the appropriate forms, processes and procedures for all areas of Enrollment Services.
• Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (view/change their personal information, apply for financial aid, complete needed requirements).
• Address Student Financial Services questions (I.E. student payments, payment plan enrollment, general financial aid and veterans questions).
• Function as a critical link or liaison between customers and FVTC by making referrals to academic divisions, counselors, instructional staff, and other FVTC staff members when needed.
• Compose, research, and update materials to provide access to information for our customers, staff and the general public.
• Compile and prepare correspondence and documents for mailings.
• Gather, coordinate, maintain, and monitor the college's processes to provide and create reports for internal and external use in reporting to the State and Federal government and auditors as needed.
• Provide information to students, parents, staff, and general public in person, via telephone, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal Regulations.
• Responsible for a specific area of focus/expertise within one of the Enrollment Services areas. This area of focus will be concentrated on during processing time.
• Admissions: Process applications and determine admission requirements, attach checklist items to fulfill requirements, attach admission communications, enter and convert admission assessment test scores, add to program wait list when needed, collate and mail correspondence.
• Registration: Process enrollments to student records for all in-person, mail-in, email and contract classes; maintain daily log files and records regarding individual student academic record, process official transcript requests, process receipts and mail to students.
• Oshkosh Campus: Provide academic counselor and students' advisors support, student life activities, assist staff with PeopleSoft related issues, set up new student orientations, responsible for banking duties, liaison to Financial Aid and Student Employment Services on Oshkosh campus and first contact for visitors and vendors.

SECONDARY JOB FUNCTIONS

• Cross-train and provide backup within Enrollment Services.
• Ability to handle difficult or sensitive situations with customers on a daily basis.
• Contribute to and help develop Student Services initiatives and participate in team decision-making.
• Responsible for inventory, ordering and distribution of supplies; prepare weekly, monthly and year-end reports for internal divisions and external auditing.
• Assist with Open House, New Student Orientation, and other Student Services activities.

QUALIFICATIONS, TRAINING, AND EXPERIENCE

• Associate Degree in Administrative Assistant or related field, AND
• Two years of recent relevant office and customer service experience, OR
• An equivalent combination of related education, training, and experience. Intermediate skills in Microsoft Word and Excel.
• Proficiency in PeopleSoft is preferred.

ESSENTIAL APTITUDES, SKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS

• Demonstrate ethical conduct in all aspects of the work environment.
• Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
• Excellent oral and written communications skills, as well as good listening skills.
• Ability to identify needed action without continual direction.
• Excellent organizational skills and ability to work under pressure.
• Neatness in work and appearance.
• Demonstrate a positive attitude, maturity, initiative and integrity with a professional image contributing to the success of the college.
• Work effectively in a team environment.
• Ability to work with diverse student, staff, and community populations.
• Ability to maintain confidentiality and professionalism.
• Accept responsibility for professional growth.
• Dependable, punctual, and commitment to following through on tasks.
• Flexibility in work schedule is required.

Additional Information

Starting pay: $20.90 per hour.

Note: Internal applicants' wage will be based upon the applicable compensation structure.

FVTC strongly and actively strives to increase diversity and provide equal opportunity within its community. FVTC does not discriminate against persons based on age, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sexual orientation, transgender status, veteran status, weight or any other protected class.


To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Enrollment-Facilitator_JR2022-74

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.







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