Team Lead - Enrollment Services

Fox Valley Technical College

Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus
Hourly Rate
$25.00
Hours Per Week
40


Job Description Summary
This position serves as the main staff lead for day to day Enrollment Services functions. This position is responsible for assisting the Registrar with functional support for Enrollment Services and providing Enrollment Services related data services to internal customers. This position is responsible for implementing system improvements and providing technical support to the business processes that impact Enrollment Services functions.

Work Schedule:

Monday through Friday; 7:30AM to 4:00PM

Job Description

ESSENTIAL JOB FUNCTIONS

• Provide analytical support for Enrollment Services including the development and maintenance of queries and reports for Enrollment Services processes such as term activation, New Student Registration holds, and waitlisted students.
• Organize, analyze, and interpret report data for internal and external customers.
• Provide information to students, parents, staff, and general public in person, via telephone, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal regulations.
• Conduct periodic assessments of regular Enrollment Services functions to ensure quality and assist the Registrar in determining workflow needs.
• Research, recommend, and incorporate new uses of technology and other tools or system improvements to increase efficiency and quality related to student services.
• Facilitate effective internal communication among regional centers and campuses to ensure consistent application of college policies.
• Conduct periodic and regular internal audit assessments of standards across all locations.
• Maintain numerous Enrollment Services queries, reports and processes from various information.
• Contribute to and help develop initiatives and participate in team decision making.
• Serves as the main Enrollment Services contact for testing of student records database patches/fixes and new upgrades.
• Assist with cyclical processes that occur throughout the semester to include the prerequisite checking, enrollment appointment assignments and student registration.
• Provide scheduling coordination for customer services coverage in Enrollment Services and the Welcome Center.
• Serve as chair for the cross-functional student withdrawal and refund committee to include coordination of weekly meetings, organization of appropriate files and recommendations to division leadership based on student trends. Serve as a back up customer service for Enrollment Facilitators on a weekly basis.

SECONDARY JOB FUNCTIONS

• Ability to handle difficult or sensitive situations with customers on a daily basis.
• Assist with special projects as needed.
• Assist with Open House, Welcome Days, New Student Registration and other Student Services activities.

QUALIFICATIONS, TRAINING, AND EXPERIENCE

• Associate Degree in Administrative Assistant, Information Technology, or related field, AND
• Two years of direct student services experience and customer service experience with focus on data application within enrollment services, AND
• Advanced knowledge of SQL databases, MS Office Suite is required, AND
• Advanced skills working with PeopleSoft Student Administration or other student information system is required, OR
• An equivalent combination of related education, training, and experience.
• Intermediate skills in Microsoft Word and Excel. Proficiency in PeopleSoft is preferred.

ESSENTIAL APTITUDES, SKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS

• Demonstrate ethical conduct in all aspects of the work environment.
• Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
• Excellent oral and written communications skills, as well as good listening skills.
• Ability to identify needed action without continual direction.
• Excellent organizational skills and ability to work under pressure.
• Neatness in work and appearance.
• Demonstrate a positive attitude, maturity, initiative and integrity with a professional image contributing to the success of the college.
• Work effectively in a team environment.
• Ability to work with diverse student, staff, and community populations.
• Ability to maintain confidentiality and professionalism.
• Accept responsibility for professional growth.
• Dependable, punctual, and commitment to following through on tasks. Ability to work independently and within a team environment.

Additional Information

Starting Pay: $25.00 per hour. Note: Internal applicants' wage will be based upon the applicable compensation structure.

FVTC strongly and actively strives to increase diversity and provide equal opportunity within its community. FVTC does not discriminate against persons based on age, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sexual orientation, transgender status, veteran status, weight or any other protected class.


To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Team-Lead---Enrollment-Services_JR2022-88

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.







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