Catering Assistant Manager - 25908 University Staff

Description
Envision yourself in a collaborative, inclusive, and innovative work environment that has a deep commitment to position our graduates for success in their professional and personal lives. Visualize applying your energy and skills for an organization that respects and cares about its employees enough to offer some of the best benefits of the industry while encouraging every team member to grow, collaborate, and provide input on how to consistently make the workplace a place people love to work. Imagine working at a college that welcomes everyone — students, faculty, staff, and community members — regardless of their backgrounds, beliefs, or traditions. If what was just described is what you look for in a workplace, welcome to the University of Colorado Colorado Springs (UCCS)!

The mission of UCCS Dining and Hospitality Services (DHS) is to NOURISH and ENGAGE the campus community.

DHS is comprised of two residential dining facilities, a retail café, one campus pub, four coffee locations, and full-service catering. DHS is an award-winning dining program that serves approximately 1 million meals per year across all operations.

Working in Dining has great benefits including tuition discounts for UCCS and Pikes Peak Community College, free shift meals, and reasonable working hours. Our locations are open from 6:00am – 9:00pm, seven days a week with no late nights. Working for UCCS includes phenomenal retirement benefits, vacation and sick leave, and an abundance of other perks. DHS at UCCS fosters a wonderful community of students and staff, providing opportunities for growth, learning, and success. Opportunities at UCCS are endless.

The University of Colorado Colorado Springs campus has a full-service catering operation that serves over 1000 events per year, ranging from 10 to more than 500. More information for Dining and Hospitality Services can be found here. Under the general supervision of the Catering Manager, and in conjunction with the Catering Chef, this position is responsible for executing catered events. Working closely with the Banquet Manager, this position will have a presence at events and ensure adequate staffing for all catered functions. Working directly with the Catering Manager and Event Services staff, the Assistant Catering Manager will communicate with event planners onsite to ensure a high-level service and successful events. The Assistant Catering Manager will assist the Banquet Manager in supervising the Catering student managers and student employees and must be committed to student employment and professional development opportunities for students.

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,000 undergraduate and 1,800 graduate students. UCCS offers 53 undergraduate degree programs, 24 graduate degree programs, and 8 doctoral programs. UCCS is also home to the world's only Bachelor of Innovation^TM program, which allows our graduates to master multi-disciplinary skills and graduate ready to create real change in the world. UCCS was recently classified as a "High Research Activity" university by the Carnegie Foundation and takes pride in being the only higher education institution in southern Colorado that explicitly includes research as part of its mission. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of offices – First Year Experience, Excel Centers, Academic Advising, and the Career Center just to name a few. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus.

The city, which was recently ranked as the number six Best Places to Live by U.S. News & World Report in 2021, known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song "America the Beautiful" and a must-see for residents and visitors alike. The 14,115-foot summit is just one of dozens of area attractions, including scenic trains, museums, parks, a zoo and more. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state's best recreation opportunities.

Job Duties:

Personnel Management 20%

Assist in the day-to-day training, on-boarding, and supervision of staff. Ensures staff understands and follows all unit specific policies and procedures. Provides daily hands-on training with the goal of staff being able to work independently. Ensures the continuing progress of staff through the established student assistant program to meet the department's development goals. Discusses issues with the catering management team and collaborates on the best solution. Makes recommendations to the catering management team regarding staffing requirements and training needed for the department based on the knowledge of the staff's skill set. Display and demonstrate excellent communication skills. Provides on-going coaching to staff so that they can become a valuable, contributing, independent employee.

Catering Implementation 50%

Provides hands-on supervision for both on-premises and off-premises catering orders by assigning tasks to staff. Ensuring tasks are completed in a timely manner and monitoring of catering orders from beginning to end. This includes conferring with event planners, culinary staff, bakery staff, set- up crew, clients, guests, and catering staff to deliver catering orders with high customer satisfaction. Works with clients to troubleshoot and problem solve. Navigates customer complaints and is empowered to make decisions in the best interest of the operations and its guests. May make changes on-site with staffing assignments or set up to meet the needs of the client. Coordinates the use of catering vehicles and may be responsible for operating campus vehicles. Supervises events and/ or ensure that properly trained personnel are scheduled for regular events and where alcoholic beverages are served.

Quality Assurance and Food Safety 15%

Ensures all foods are being handled properly following established guidelines. Ensures alcohol is being handled according to established University policies as well as state regulations. Trains staff on food safety and presentation as set by policy and department standards. Assist in the creation of standardized operating procedures and training methods. May work with the chef and culinary team to find a replacement option or different presentation of product to ensure the quality and presentation is up to established standards. Comply and enforce sanitation regulations and safety standards.

Administrative Support 10%

Assist catering managers with design and implementation of all catering orders. Assists with disseminating information to staff to ensure details of catering orders are delivered per the client's expectations. Will be assigned various projects related to the catering department i.e. linen ordering, monthly inventory, liquor ordering, bar management and sitting on committees. Utilize food management software to plan and execute catering orders. Assists in the payroll process by entering and auditing student timecards. This position requires a high level of customer service skill, knowledge of event management, crisis management, and professional approach. This is a full-time position and requires the flexibility to work evenings, weekends, and holidays. Other duties as assigned.

Other duties as assigned 5%

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Job Competencies:

Demonstrated ability and experience supervising, scheduling, and motivating part-time, full-time, and temporary student staff across multi-shift needs.

Experience with or aptitude to learn and use event management and scheduling software.

Excellent verbal and written communication skills.

Organized and able to manage multiple events with multiple deadlines, on own or with back-up.

Able to engage multiple types of customers within the university community.

Able to meet the needs of customers quickly and effectively at UCCS events.

Flexible work style and attitude with a willingness to work as a member of a fast-paced team.

Assumes full departmental responsibility when the Catering Manager is absent.

Able to work independently in ambiguous situations with little direction.

Self-starting, innovative thinker who is eager to create and develop new programs and initiatives.

Knowledge of liquor purchasing rotation and inventory. Basic knowledge of alcohol service regulations and legal-age enforcement issues including TIPS certification.

Knowledge issuing and closing cash drawers; and operating knowledge of credit card machines

Standard computer knowledge (Microsoft Excel, Word, e-mail, POS systems) is also required

Ability to work a flexible schedule, including nights and weekends.

Ability to meet physical demands of lifting (up to 50 pounds occasionally and 25 pounds regularly) and standing for long periods of time

Work Location: On Site

This position has been determined to be eligible for overtime (non-exempt) under the Fair Labor Standards Act (FLSA).

What We Offer:

Salary: $45,275 - $60,367

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.

The University of Colorado Colorado Springs offers excellent benefits, some of which include:

Medical insurance, with the lowest cost option being $0 to the employee

Dental, Vision, Life and Disability insurance

Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)

Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%

Tuition Assistant Benefit available to you or a dependent

Paid Parental Leave after 12 months of employment

Off Campus Housing Resources

This position is dependent on the availability of auxiliary revenues funding.

Tentative Search Timeline:

Once your application has been reviewed you will receive communication from the department regarding your candidate status.

The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living, and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.


Qualifications
Minimum Qualifications:

At least Three (3) years of progressive experience as a catering supervisor or event planner in a complex food service organization or conference center.

Or In lieu of experience, an associate degree in related field with one year of experience as a catering supervisor or event planner.

• 
  Valid Servsafe certification or the ability to obtain Servsafe certification within 6 months of hire. Must maintain valid Servsafe certification for the duration of employment with Campus Dining Services.
  

Preferred Requirements:

Working with CBORD

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  Working in a higher education environment
  

Physical Requirements:

While performing the duties of this job, the employee is frequently required to move. Employee is occasionally required to have moderate bending, crouching, reaching, handling, fingering, moderate energy requirements, tasting/smelling, depth perception, color vision and good field of vision. The employee must occasionally lift and/or move up to 50 pounds, frequently lift and/or move up to 20 pounds and constantly lift and/or move up to 10 pounds.
Special Instructions to Applicants: These positions are open until filled • Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #: 24891). • Official transcripts will be required upon hire. • Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information. If you have technical difficulties with your application, please contact the CU Careers help desk at 303-860-4200 #5 or cucareershelp@cu.edu. Job related inquiries should be directed to the posting contact. The University of Colorado Colorado Springs will not sponsor work visas or permanent resident applications for this position. The successful candidate must provide proof of eligibility to work in the United States upon hire. Application Materials Required: Cover Letter, Resume/CV Application Materials Instructions: To apply, please submit the following application materials to this posting. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. When submitting the materials, check the Job Specific Attachments box next to each document in order for the search committee members to see your materials.

Job Category: Hospitality

Primary Location: Colorado Springs Department: C0001 -- Colorado Springs Campus - 40253 - VCSA-AUX-DINING & HOSPITALITY

Schedule: Full-time

Posting Date: May 10, 2022

Unposting Date: Ongoing Posting Contact Name: Josh Hedrick Posting Contact Email: jhedric2@uccs.edu Position Number: 00002147





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