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Assistant Professor, Experience Management, School of Hospitality Administration

Boston University
Boston, United States

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Faculty Jobs
Professional Fields, Business & Management
Position Type
Assistant Professor
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Assistant Professor, Experience Management, School of Hospitality Administration

Tracking Code22599929660805Job Description

Boston University invites applications for a non-tenure track Assistant Professor position in the School of Hospitality Administration (SHA).

One Assistant Professor specializing in the design of experiences in hospitality and other service industries, from a human psychology perspective. Central to the hospitality industry is the provision of memorable, high-quality experiences, across digital and physical touchpoints. These experiences are designed not only for customers, but also for employees of the organization. We are seeking candidates who can teach courses in and conduct research in the emerging domain of experience management—the process of monitoring every interaction that people (customers, employees, and other key stakeholders) experience with the organization to spot opportunities for improvement. This unique domain combines the disciplines of experience design and experience improvement and emphasizes data-intensive approaches. In addition to the study of human behavior at the individual level, experience management also emphasizes understanding how organizations develop an experience management culture and strategy.

We seek candidates with an educational background in a field that specializes in the scientific study of human and/or organizational behavior (e.g., Industrial/Organizational Psychology, Psychology/Social Psychology, Consumer Behavior, Marketing, Management, Management Science, Strategy, etc.). Experience and/or demonstrated interest in the hospitality industry is highly desirable. This unique position integrates internal and external perspectives of the organizations to more extensively address how organizations create positive, holistic experiences for both their own employees as well as guests, customers, and/or other external stakeholders.

The ideal candidate must demonstrate a willingness to develop innovative courses in experience management, and across various sectors of the hospitality industry (e.g., event design and experience management) and must also demonstrate a willingness to collaborate with colleagues at SHA to conduct research on key factors of the experience that are both internal and external to hospitality organizations.

Required Skills

Qualifications: Candidates for the Assistant Professor position should have earned doctoral degrees in relevant fields. Evidence of effective teaching and potential for high quality research required. Candidates should be able to teach related courses. Experience in working with federal grants, international exposure and work experience are highly desired. Aptitude in innovative quantitative research methods, including but not limited to big data methods, is highly desirable.


Assistant Professors are expected to teach, conduct, and actively publish peer-reviewed scholarly research, as well as participate in professional and university service.

All faculty members are expected to develop connections with industry professionals and to continuously update their expertise through industry consulting and scholarly activities. Faculty members are also expected to advise individual students and student groups, and to participate in school and university service activities.

School Profile: The School of Hospitality Administration at Boston University is a specialized business program focused on the hospitality sector, especially the hotel and restaurant industries, with a solid liberal arts foundation, with approximately three hundred students enrolled. SHA is part of a major research university, located in a cosmopolitan city with world-class academic institutions and a vibrant hospitality sector. With a core focus on lodging and accommodations as well as restaurant and food & Beverage. We continue to push the limits of the definition of “hospitality” to include senior living, retail, sports, workplace - areas in which the element of human interaction provides memorable experiences.

Boston University is an AAU institution with a rich tradition dedicated to inclusion and social justice. We are proud that we were the first American university to award a Ph.D. to a woman and of our record of inclusiveness. The School of Hospitality Administration includes diversity as one of five strategic goals. We are dedicated to increasing the participation of all talented students and are committed to the pursuit of hospitality research, innovation, and advancement by underrepresented groups at BU and beyond.


Application: This appointment will begin in Fall 2023. Application deadline is 10/1/22, or until the position is filled. SHA believes that the cultural and social diversity of our faculty, staff, and students is vitally important to the distinction and excellence of our research and academic programs. To that, we are especially eager to have join our ranks a colleague who supports our institutional commitment to ensuring BU is inclusive, equitable, diverse, and a place where all constituents can thrive. Please send curriculum vitae and contact information for three academic references (Including name, telephone number, mailing address, and email address). Electronic submission is preferred. Questions regarding the position may be directed to chair search committee at [email protected]. Salary will be commensurate with experience. Please make a note of which position you are interested in applying.

Chair, Faculty Search Committee

Boston University School of Hospitality Administration

928 Commonwealth Avenue

Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources site.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Job LocationBoston, United StatesPosition TypeFull-Time/Regular


The Difference Is Our DNA

What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.

A Community Unlike Any Other

As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.

Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.

Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.

Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.

World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.

A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.

The greatest college town in the world: Boston. ’Nuff said.

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