Assistant Professor, Experience Management, School of Hospitality Administration Tracking Code22599929660805Job Description
Boston University invites applications for a non-tenure track Assistant Professor position in the School of Hospitality Administration (SHA).
One Assistant Professor specializing in the design of experiences in hospitality and other service industries, from a human psychology perspective. Central to the hospitality industry is the provision of memorable, high-quality experiences, across digital and physical touchpoints. These experiences are designed not only for customers, but also for employees of the organization. We are seeking candidates who can teach courses in and conduct research in the emerging domain of experience management—the process of monitoring every interaction that people (customers, employees, and other key stakeholders) experience with the organization to spot opportunities for improvement. This unique domain combines the disciplines of experience design and experience improvement and emphasizes data-intensive approaches. In addition to the study of human behavior at the individual level, experience management also emphasizes understanding how organizations develop an experience management culture and strategy.
We seek candidates with an educational background in a field that specializes in the scientific study of human and/or organizational behavior (e.g., Industrial/Organizational Psychology, Psychology/Social Psychology, Consumer Behavior, Marketing, Management, Management Science, Strategy, etc.). Experience and/or demonstrated interest in the hospitality industry is highly desirable. This unique position integrates internal and external perspectives of the organizations to more extensively address how organizations create positive, holistic experiences for both their own employees as well as guests, customers, and/or other external stakeholders.
The ideal candidate must demonstrate a willingness to develop innovative courses in experience management, and across various sectors of the hospitality industry (e.g., event design and experience management) and must also demonstrate a willingness to collaborate with colleagues at SHA to conduct research on key factors of the experience that are both internal and external to hospitality organizations.
Qualifications: Candidates for the Assistant Professor position should have earned doctoral degrees in relevant fields. Evidence of effective teaching and potential for high quality research required. Candidates should be able to teach related courses. Experience in working with federal grants, international exposure and work experience are highly desired. Aptitude in innovative quantitative research methods, including but not limited to big data methods, is highly desirable.
Assistant Professors are expected to teach, conduct, and actively publish peer-reviewed scholarly research, as well as participate in professional and university service.
All faculty members are expected to develop connections with industry professionals and to continuously update their expertise through industry consulting and scholarly activities. Faculty members are also expected to advise individual students and student groups, and to participate in school and university service activities.
School Profile: The School of Hospitality Administration at Boston University http://www.bu.edu/hospitality is a specialized business program focused on the hospitality sector, especially the hotel and restaurant industries, with a solid liberal arts foundation, with approximately three hundred students enrolled. SHA is part of a major research university, located in a cosmopolitan city with world-class academic institutions and a vibrant hospitality sector. With a core focus on lodging and accommodations as well as restaurant and food & Beverage. We continue to push the limits of the definition of “hospitality” to include senior living, retail, sports, workplace - areas in which the element of human interaction provides memorable experiences.
Boston University is an AAU institution with a rich tradition dedicated to inclusion and social justice. We are proud that we were the first American university to award a Ph.D. to a woman and of our record of inclusiveness. The School of Hospitality Administration includes diversity as one of five strategic goals. We are dedicated to increasing the participation of all talented students and are committed to the pursuit of hospitality research, innovation, and advancement by underrepresented groups at BU and beyond.
DO NOT APPLY THROUGH THE BOSTON UNIVERSITY HR WEBSITE.
Application: This appointment will begin in Fall 2023. Application deadline is 10/1/22, or until the position is filled. SHA believes that the cultural and social diversity of our faculty, staff, and students is vitally important to the distinction and excellence of our research and academic programs. To that, we are especially eager to have join our ranks a colleague who supports our institutional commitment to ensuring BU is inclusive, equitable, diverse, and a place where all constituents can thrive. Please send curriculum vitae and contact information for three academic references (Including name, telephone number, mailing address, and email address). Electronic submission is preferred. Questions regarding the position may be directed to chair search committee at [email protected]. Salary will be commensurate with experience. Please make a note of which position you are interested in applying.
Chair, Faculty Search Committee
Boston University School of Hospitality Administration
928 Commonwealth Avenue
Please note all newly hired staff and faculty will need to be in compliance with Boston University’s COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the University’s response to COVID-19, please visit the COVID-19 Resources site.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Job LocationBoston, United StatesPosition TypeFull-Time/Regular