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Manager of Enrollment Technology and Data Analytics-Enrollment Management & LifeMap

Employer
Bunker Hill Community College
Location
Boston, MA
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Job Details

Category:: Administrators
Subscribe::
Department:: Enrollment Management & Life Map
Locations:: Boston, MA
Posted:: Aug 4, 2022
Closes:: Sep 4, 2022 - 11:59 PM EDT
Type:: Full-time
Ref. No.:: NUP
Position ID:: 151396

About Bunker Hill Community College:


Bunker Hill Community College (BHCC) is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at several satellites and instructional sites throughout the Greater Boston area. The largest of the 15 community colleges in Massachusetts, BHCC serves some 18,000 students annually, focusing on holistic student services to ensure student retention and persistence. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry-specific training programs. BHCC is the 8th most diverse higher education institution in the United States, and is an Asian American and Pacific Islander Serving Institution. Bunker Hill is also a Hispanic Service Institution, defined as an institution that has an enrollment of undergrad full-time equivalent students that is at least 25 percent Hispanic students. Approximately 1000 international students attend from 100 countries, speaking more than 75 languages.


Living in Boston


Boston prides itself on being one of the most livable cities in America. Twenty-one diverse neighborhoods offer more than 600,000 residents the opportunity to taste, touch, and experience things from all over the world. Neighbors benefit from exceptional medical facilities, vibrant neighborhood business districts, and a solid network of parks, community centers, and libraries. For more information about Boston go to: http://www.cityofboston.gov/residents.



Job Description:


This is a Non-Unit Professional position that will report to the Dean of Enrollment Management and LifeMap. The Manager of Enrollment Technology and Data Analytics will be the primary technical and operational manager of the college's Salesforce based enrollment customer relationship management (CRM) and student retention system. The position will oversee the daily use of the CRM System, troubleshoot all issues related to the system, serve as the contact for the vendor, system integration, training of all users, manage access levels, create and run reports, maintain an enrollment funnel report, collaborate with all areas involved in using the software. This includes refining automation, developing communication plans, implementing recruitment strategies and the participating in the creating college wide operational plans. This position will also be responsible for the development, execution and ongoing refinement of the system, development of communication platforms, strategies related to inquiries, prospects, applicants, admitted students and other student populations connected to Bunker Hill Community College. The Manager of Enrollment Technology and Data Analytics will work alongside admissions, academic records, college support teams and information technology, in addition to participating in several committees related to college recruitment, retention and success. The Manager will also be a key leader in completing the implementation of the CRM and Retention Suite tool. The Manager will be a member of the college implementation team, will be responsible for the long-term management of the system, as well as design and facilitate trainings for all student facing areas.


This is a hybrid position that allows for the flexibility of an agreed upon remote work schedule, as well as, flexibility for full work days on campus as needed for training sessions and other meetings.



Primary Responsibilities:


  • Primary role is working with all enrollment departments including Admissions and Recruitment, International Center-Admissions, Student Central, Dual Enrollment and Early College, Workforce Development and community-based partnerships with all aspects of the new student application and all the related process, reports, communication plans, tracking, reporting, training, customer relations protocols, and refinement. The Manager will provide support and guidance to all enrollment areas in the development and maintenance of their applications.
  • Collaborate and work across departments that are engaging with the CRM.
  • Serve as the primary resource to assist all departments with their student populations, building communication templates, managing communication, events, building needed reports.
  • Collaborate with the Dean of Enrollment Management and Director of Admission and Recruitment to develop enrollment reports and dashboards with in the CRM; Collaborate with the Academic Deans to develop enrollment reports by academic pathway and for selective programs.
  • Integration with other key platforms such as the SIS system (Colleague), Website, Social Media, Data Warehouse etc.
  • Collaborate with the Information Technology department, Academic Records, and the enrollment division Business Analyst/Programmer to ensure data integration of the CRM to Colleague is working effectively.
  • Responsible for CRM reporting and analytics and mapping and segmenting data to do targeted messages.
  • Responsible for the implementation and long-term management of the CRM-Retention Suite tool; will collaborate with academic and student support areas and provide support and training on all aspects of the system
  • Serve as a member of the Strategic Enrollment Management Committee
  • Perform other administrative tasks as assigned; serves on campus wide committees


Requirements:


  • Bachelor's Degree in Information Technology, Business Administration, Management Information Systems or related field.
  • At least 3-5 years direct experience in managing technical and operational aspects of a CRM platform including basic configuration, technical troubleshooting and feature expansion.
  • Experience in systems data integration
  • Experience working in an institution of Higher Education or related organization.
  • Experience in Systems and Data integration.
  • Possess strong analytical skills with project management and planning skills.
  • A candidate for the position must demonstrated a substantial knowledge in CRM segmentation, campaign management, and data mining.
  • Must possess excellent written and verbal communication skills that will ensure that reports and presentations are clear, concise.
  • Demonstrate an ability to work in a fast-paced environment with ease, be self-motivated and proactive, have critical attention to detail, be able to prioritize and meet deadlines while working on multiple projects, and have creative problem-solving skills
  • A candidate for this position must be customer-service orientation; Ability to prioritize and meet deadlines while working on multiple projects; Work both self-directed and proactively to improve system and processes.
  • Experience managing teams, designing and facilitating training sessions
  • Must be able to facilitate cross-functional interactions and, most importantly, consumer relationships.

Preferred Qualifications:


  • Previous experience working at a community college, ideally in Admissions and Recruitment.
  • Experience with Student Information Systems (Colleague) etc.
  • Experience working with Salesforce, and more specifically TargetX Recruitment and Retention Suite
  • Coding experience with one or more programming languages such as HTML, SQL, XML, Javascript, etc.
  • Bilingual in Spanish, Haitian Creole, Vietnamese or other language


Additional Information:


Salary Range: $95,000.00-$110,000.00


Review Date: September 4, 2022



Application Instructions:


Effective January 3, 2022, all Bunker Hill Community College employees will need to show proof of COVID-19 vaccination, unless granted an accommodation.


To be considered for this position please upload the following documents to your account:


  • Resume
  • Cover Letter

Please be sure to address the Required Qualifications in your documents.


If you need assistance applying through this website please contact our online Help Desk HERE


Organization

Bunker Hill Community College (BHCC) is a multi-campus urban institution, its main campus situated in the historic Charlestown neighborhood of Boston, Massachusetts. A second campus is located in nearby Chelsea, Massachusetts; five satellites are located in the local communities of Cambridge, Chinatown, Revere, Somerville and Boston’s South End.

Founded in 1973 by the Commonwealth of Massachusetts, BHCC enrolls more than 8,100 students in day, evening, weekend, web-based and distance learning courses and programs. The College offers more than 68 associate degree and certificate programs that prepare students for successful employment and transfer to four-year universities. Internationally recognized for development of individualized and alternative methods of instruction, BHCC is a leader in distance-learning technologies that enhance and strengthen the learning environment. The College also has expansive course offerings in English as a Second Language and Adult Basic Education.

One of the largest colleges in the state’s community college system, BHCC incorporates multi cultural and international perspectives in its courses, programs and institutional climate. With students from 90 countries, and students of color comprising more than half of the student’s population, BHCC is one of the more diverse and cosmopolitan colleges in New England. The average age of students is 28, nearly two-thirds are women and the majority of students work while attending college. An expansive array of student services supports the varied needs of the BHCC students.

A leader in workforce education, the College’s academic and technical programs offered at two campuses, five satellites and through distance learning models, reflect the workforce of the local and regional economy. The additional resources of the Workforce Development Center and ACT Center further support the Greater Boston communities’ employment training needs. 

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