Job Details

Senior Fee Control ClerkA Service operation that provides parking in support of academic, athletic, special events, and public service programs on the campus of The University of Tennessee, Knoxville. The general purpose of the Senior Fee Control clerk is to manage parking areas by issuing permits, verify and revise of on-line computer records for citation violations issued by the U.T. Police, posting and reconciling of on-line account payments.

Job Function/Responsibilities:

- Post and reconcile on-line staff, student and visitor account payments.

- Verify and revise computer records for citation violations issued by the U.T. Police.

- Distribute parking permits to staff, students, vendors, service providers and visitors to the university.

- Reconcile on-line computer totals and cash register details of sales for day.

- Prepare Daily Cash Summary Report for Treasurers office.

- Facilitate telephone customers by providing information or routing call to requested party.

- Audit, balance and release batch totals of commercial credit card validations machine.

- Filing of citations and forms used in assignment of parking.

- Registration and sale of student parking permits each semester.

- Manage parking areas by issuing permits

- Facilitate walk-in customers at the cashier window.

- Resolve disputed on-line staff & student accounts.

- Interact with the Bursar's office to insure account accuracy for customers.

- Registration of staff emeritus parking permits upon request at retirement

- Research customer account information for Admissions Office regarding balance and status of account.

- On-line process of incoming impounded vehicles.

- Prepare logs and route incoming mail.

- Process towed vehicle payments which were paid for after hours in absence of responsible cashier.

- Posting and reconciling of on-line payments in absence of responsible cashier.

- Process payment received through mail for citations issued by the U.T. Police in absence of responsible cashier.

- Query information for the U.T. Police regarding citations and impounded vehicles.
Knowledge, Skills, and Abilities:

  • Knowledge of Computers
  • Skills to run the operation parking programs
  • Ability to multi-task and keeps records
Preferred Knowledge, Skills, and Abilities:

  • A thorough knowledge and understanding of parking regulations and policies as well as the physical lay out of campus Prior work experience should include experience with customer service, public relations, computers and supervision. Three (3) years of experience Knowledge of Campus
  • Computer Skills
Required level/type of experience and/or years of experience:

  • Required regular Drivers license
  • Computer Skills
Preferred level/type of experience and/or years of experience:

  • Prefer 3 years in an office setting and some experience with a university setting.

Job: Other Admin Asst/Secr/Clerical
Primary Location: US-Tennessee-knoxville
Organization: Parking Services
Schedule: Full-time
Job Posting: Aug 4, 2022, 12:52:05 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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