Duke Homecare & Hospice

Duke Homecare & Hospice offers hospice, home health and infusion services as well as serves as the home for the Duke Caregiver Support Program. Our Hospice team works closely with a patient’s physician to provide comprehensive, individualized care in the comfort their home or at our inpatient hospice facility located in Durham. Our team of nurses, therapists, social workers, counselors, and chaplains help patients and their families manage advanced medical conditions.

Duke Home Health provides services in a patient’s home that include skilled nursing, physical therapy, occupational therapy, speech therapy, social service, home health aides, and pain and wound management. Our infusion team comes to a patient’s home to administer intravenous medications, including antibiotics and chemotherapy, to children and adults. Our nurses, pharmacists, dietitians, and patient services coordinators work under the direction of a patient’s doctor to monitor needs and treatment.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance!

To have the opportunity to speak to someone further about this position, please click this link to schedule with a recruiter: https://calendly.com/jacqueline-huff/homecare-hospice-information

Watch this video to learn more about the skills you will gain from working in the home health setting! (29) Home Health Nursing Requires You to Use all of Your Skills - YouTube

Watch this video to learn how Duke Home Health is different than other Home Health providers: (29) Why Working for Duke Home Health is Better - YouTube

JOB SUMMARY

The Nurse Manager, Patient Care Home Health is responsible for directing and managing the day-to-day operations of the Home Health. Ensures delivery of quality patient care and compliance with clinical and administrative policy and procedures and regulatory standards.

MAJOR JOB RESPONSIBILITIES

Administrative

1. Participate in the development of the clinical areas’ strategic and operational plans.
2. Develop programming that incorporates changes on reimbursement programs for patient care.
3. Openly support and consistently communicate mission of the department and the organization. Serve as the collective voice for the department staff to communicate with DHCH administration. Serves as the staff and patient advocate to ensure optimal patient care.
4. Monitor and direct program outcomes to ensure well-established relationships between value-based purchasing and quality outcomes with revenue and reimbursement
5. Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization.
6. Ensure a workforce that is diverse and cognizant of the value diversity brings to the workplace.
7. Engage and lead in Project Management activities to effectively facilitate change
8. Maintain required program records, reports and statistics for administrative purposes, ensures compliance with established DHCH policies, procedures, objectives, quality control, PI, safety environmental and infection control.
9. Effectively communicates requirements to staff, and holds staff accountable to established requirements.
10. Collaborate with the Director of Patient Services to determine fiscal requirements of department and prepare budget recommendations. Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service.
11. Assist Director of Patient Services with action plans to ensure budget and resource efficiency, and satisfaction with patient care delivery.

Personnel/Clinical Operations

1. Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative).
2. Maintain survey and regulatory readiness.
3. Promote professional development.
4. Interface with patient and families to ensure that care is consistent with their expectations.
5. Ensure coordination/participation of staff on program/organization wide councils/committees.
6. Ensure compliance with clinical patient care standards and established policies and procedures with current and new staff.
7. Manage, supervise and coordinate delivery of patient care for assigned department on a 24-hour basis.
8. Manage a geographical team of interdisciplinary clinicians with oversight for care of up to 200 patients.
9. Maintain clinical competencies for assigned department and provides direct patient care as needed.
10. Assess/coach and evaluate staff level of practice.
11. Develop programs that foster continued clinical development from novice to expert to positively impact patient care and career satisfaction of staff.
12. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff.
13. Responsible for collaboration of patient care with referral source staff.
14. Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities.
15. Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, are and maintenance of unit inventory, equipment and supplies.
16. Coordinate the activities of the staff with other DHCH personnel; accountable for the effective and efficient operation of the department and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care.
17. Ensure documentation of patient care is complete and accurate in accordance with DHCH policies and procedures and regulatory bodies.
18. On-call rotation as operationally needed.

Required Qualifications:

• Education
• Bachelor’s degree in Nursing is required. Master’s degree in Nursing strongly preferred.

Experience

Three years of nursing experience is required

Degrees, Licensure, and/or Certification

Must have a current or compact RN licensure in the state of North Carolina. BLS certification is required.

Nurses hired into leadership positions must obtain a leadership certification within three months of hire. New nurse leaders who are ineligible to sit for an exam because they have not been working in a leadership role for the minimum amount of time required must complete their certification within three months of becoming eligible.

Preferred Qualifications:

• Professional Work Experience
• Valid NC Driver’s License; Certification/Licensure as required by regulatory agencies.
• Working knowledge of Medicare and Medicaid regulations, including JCAHO and DFS standards.
• Computer skills including Word and Excel preferred. Excellent communication and organizational skills required.
• Ability to quickly learn new software and technology and provide support to team.

• Knowledge, Skills & Abilities
• Minimum of one year prior home health experience preferred
• Prior leadership in home health preferred
• Ability to manage a remote team of clinicians providing care in patients’ homes in multiple settings.
• Ability to work autonomously and independently in varying environments.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.